195 comments found.
Hi, Please how do i remove the login/sign up from the top bar. I need help with this
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
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This is a pre-sale question. Does the theme allow to remove the donation target and donation amount received to date, we would like to offer the option to donate without detailing that type of information.
Hi,
First of all, thank you so much for your interested.
These details can be remove as you wish.
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Hi, I would like to ask if there is a possibility to add a comma or dot between numbers in the counter? for example: 1,000 and 1.000.000 Thanks.
Unfortunately we don’t have option for that :/
Hello we use the Charity Hub theme and paid support for our non-profits website. If we update to this theme will all of our content translate over to it of such as the content blocks, widgets, appearance widgets, menus and other items? Is there a lot of adjustment that have to make if we apply the template? Does it have to built form scratch?
Thank you
Hi,
Thank you for consider our theme one more time, unfortunately, the page builder ver 2 can’t transfer to page builder ver 3, so it’s require to re-built from scratch.
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Hi, pre-purchase question: Does this have a live ajax search option?
Hi,
First of all, Thanks for your interest
Unfortunately, we don’t have that.
Really like the theme overall. Would like to ask if its possible to use the cart feature to actually add a donation to cart so that multiple appeals / campaigns can be supported simply through adding to one cart?
Hi,
Unfortunately, it’s not possible. Thank you for your interest by the way.
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Thanks for the update. Is this something that can be easily added by amending slight codes or would this be quite complicated? Is this something you can guide with? I would really like to go ahead with the theme as it ticks off all the requirements except this one.
Hi,
Unfortunately, it’s quite complicated. We can tell you the file so you can take a look on it, but we don’t have a document or anything else to help you achievement it successful.
Happy new year.
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How can I display the site title? Not seeing how this can be done.
Also is it because i want a logo and title appearing at the same time?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Presale: We are upgrading a site that was using Visual Composer for blocks, is the Goodlayer composer compatible with others or how do i convert all those blocks? Thanks for such fantastic looking theme! Our only concern is that composer blocks been lost
Hi,
First of all, thank you for your interest.
Our theme doesn’t compatible and can’t auto convert from visual composer, you’ll need create all the pages from scratch.
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My support has run out, but I’m wondering from others who have purchased this theme if they are getting an error on their woocommerce product pages… I have an error specific to this theme. I’m not sure what’s happening, but I don’t want to renew support for something that is likely a straightforward fix. Anyone?
My single product page is not working. When I did the analysis, I got this:
The error is in line#7 …/public_html/wp-content/plugins/woocommerce/includes/wc-core in …/public_html/wp-content/themes/chariti/woocommerce/single-product/meta.php on line 53
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hello, I am interesting in this theme but before I purchase it I have a question. Dose your donation system accept donation in Turkey?
Hi,
Our theme support only Paypal, Paymill, Authorised.net and Stripe. In this case, you may need to check if these payments supported in your country or not.
Thanks for your interest by the way
does this theme have child theme option?
Hi,
We have a child theme for you for this theme.
Thanks for your interest by the way
Hello! What payment systems can be supported by this theme? As I see, Visa and MasterCard are supported. What about МИР (MIR, Russian system) could it be supported? Yandex Money? Can we change the currency?
First of all, Thanks for your interest
The theme supports only Paypal, Paymill, Authorised.net and Stripe. Unfortunately, it doesn’t support МИР
(Paymill, Authorised.net and Stripe supports major credit cards)
You can change the currency to your currency.
Hello! Thanks for the reply! We’ve found a very suitable plugin for our goals (https://ru.wordpress.org/plugins/leyka/). Is there an opportunity to use your theme with widgets, which show goals, % and info of the campaigns, but at the campaign ’s page we’ll use Leyka plugin for getting donations? So your donation form should be disabled or hided, but widgets should work. Is there an option to change campaign’s information (donated money) manually?
Unfortunately, it won’t work with that as our is a custom system that created from scratched, not via third party plugin.
I understand, that third-party plugin won’t work with your system. But can the administrator edit the donation amount in the campaign manually?
Hi,
Yes, it’s possible to edit the donation amount in the campaign manually.
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Hi, should you have Black Friday discounts or any promo code available for buying this theme?
First of all, Thanks for your interest
Unfortunately, we do not have for this theme yet :/
Hi, Are you going to have discount for just at least black Friday? Thanks in advance
Unfortunately, this theme isn’t joining the promotion.
Hi there, Please i have a pre-sale question. Want to if it support specific payement gateway “Payzone”. Compatible with : Opencart Wordpress-Woocommerce API JAVA Server to server WHMCS API PHP API .NET I hope it’s possible because there are no more complete themes than yours for an NGO
Hi,
Unfortunately, we don’t provide support for Payzone.
By the way, thank you for your interest.
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Could i connect the donation modules with woocommerce to finalize the transactions?
Hi,
Unfortunately, it’s not possible, sorry about that.
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Hey, pre sales question. Can we change the Currency and Custom Amount placeholder text? https://i.snipboard.io/PRz6hv.jpg
First of all, Thanks for your interest
You change the currency from the theme option directly.
And you can also change quick donate button amount here : https://take.ms/YD1mI
To change the placeholder, you can but you need to do localization in this case.
Hello a pre-sale question; Can i use memberpress plugin with the template and link it to the existing membership dashboard available? Intend using the theme for a subscription based website, not donation
Hi,
I’m suggesting check our yoku theme if you need memberpress plugin: https://themeforest.net/item/yoku-yoga-studio-ayurveda-wordpress/28201859 .
In this theme, you can’t link the template from membership plugin as you wish.
By the way, thank you for your interest.
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I want to use Apple Pay with stripe as well. Let me know is it possible to do that.
Hi,
Unfortunately, it doesn’t support Apply Pay. Only credit card number with Stripe supported.
Thanks for your interest by the way
hi guys, what is the shortcode for this element? How do i find the list of shortcodes for the listing cards. http://fundaballer.com/cause-list-thumbnail-overlay/ thanks
i am trying to embed this element row into Elementor
Hi,
It’s come from our theme page builder and we don’t have shortcodes for it. Sorry about it.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Best Regard!
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Hi, Prebuy questions:
1- Can we use the following payment methods: Paypall and CreditCart? (Meybe Stripe) For WooCommerce state. We don’t need donations.
2-Our development and production URL’s will be different. We’ll develop wordpress site on www.developmentsite.com as an example and we’ll move to www.productionsite.com. How we’ll migrate the content to production server? Do we need external tool?
Hi,
First of all, thank you for your interest .
1. I don’t understanding well, but if you don’t need donations system and concentrate to woocommerce, you can use any payment gateway support for woocommerce plugin (PLEASE NOTE THE WOOCOMMERCE PAYMENT GATEWAY CANNOT WORK IN FUNDRAISE MASTER PLUGIN).
2. Yes, you must use third party plugins to do such as duplicator plugin.
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Is there a preloader? When internet is slow the first appearance is not appealing?
Yes, we also have that option as well.
