1960 comments found.
Hi, I am interested in your elementor woocommerce theme. I was wondering if the SOBER theme has the same options as your KONTE theme. In the preview of the theme, I do not see some parts in the SOBER theme that are present in your KONTE theme. For example, is it possible in the SOBER theme to get the product description in full screen in mobile view?
I took a screenshot: https://ibb.co/b2FXSLKHello,
At this time, only Sober theme supports Elementor builder. But in the Sober theme, there is no option to display the product description in fullscreen in mobile view.
Pre-Sale Question.
Is it possible to show an add to cart button in the normal shop overview (on mobile)? And is it also possible to show an add to cart button all the time on desktop view?
Hello,
Yes, this theme has an option to keep displaying the add-to-cart button on mobile. You can also use a simple CSS code to make this button always visibale on desktop view. If you need, our supporters will be happy to help you.
Kind regards
Hello,
I would like to draw your attention to that in 3.0.2 theme version, there is a deprecated woocommerce function. The error log says: The WC_Cart::get_item_data function is deprecated since version 3.3. Replace with wc_get_formatted_cart_item_data.
The function is used in woocommerce templates that the theme overrides: cart/mini-cart.php and checkout/review-order.php
If it’s possible, please replace it in next theme’s update. Thank you for your great work!
Cheers 
Hello,
Thank you for your feedback. We will update it in the next version of the theme.
Hello, I’ve been trying to change the font size of the menu and generally the font size of the site through Customezer > Typography > Menu etc but it doesnt work. They are too small, I even typed font size 40 and nothing changed at all. Any assistance please?
Hello,
You need to enter the size within unit, like “40px” instead of just “40”.
Thank you
Good afternoon, I have an error with soo wishlist. [Table ‘wp_soo_wishlists’ doesn’t exist]. Also plugin YITH WooCommerce Wishlist is on or off. The error is the same. Best regards.
Also, do you have a polish translation for your theme?
and when I want to edit woocomece pages (ex. cart page) I have a white page.
Hello,
Thank you for your feedback. Please open a ticket on the support site and share the admin login credentials. Our supporters will help you check this issue.
https://uix.ticksy.com/This theme doesn’t include the Polish translation file. But you can translate your website easily with Loco Translate plugin. Please follow this document to translate your website.
https://docs.uix.store/sober/#/translate/translate-site https://docs.uix.store/sober/#/translate/loco-translateThank you
Hello, can you do the installation and demo deta import for me if I purchase this item?
Hello,
Yes, we can help you if you need. You just need to open a ticket on the support site. Our supporters will be happy to help you.
Thank you
Hello, does your theme include drop shipping option and access to aliexpress?
Hello,
This theme doesn’t include options for Aliexpress drop shipping. You need to install an additional plugin for it.
Kind regards
Hello, is there any plugin from envato that you can recommend
We didn’t test this theme with any dropshipping plugin. But you can try with some plugins on the market:
https://alidropship.com/plugin/ https://ali2woo.com/Do you have any Version of Home page documents?
I choose Home V7 but I don’t know how to edit product can be add to cart with in font page from your demo.
Hello,
The home v7 is the shop page actually. Please open a ticket on the support site. Our supporters will help you import the demo content if you need.
https://uix.ticksy.com/Thank you
Dear UIX team,
I hope you are doing well during this pandemic.
I’m writing to you because I found a bug in your theme concerning the “add to cart” button. Indeed, when one goes to a product page and adds the product to the cart, it cannot be added again (for example, the customer first decides to add one item and then is not able to add a second one). This bug can be reproduced in your demo.
However, the bug is only present when you add an item to an empty cart and you access to the website for the first time.
I made a screen recording if needed, but I think you can reproduce the bug easily.
Thanks again for your time. Best regards,
Hello,
Thank you for your feedback. Actually it is a problem of ajax add-to-cart with caching plugins. In the next update, we will fix this issue.
Kind regards
Hi.. Elementor not loading indeed. Safe mode works ok ..but that does not fix it. Debug shows errors with Sober plugin. Please advise. Kind thanks
Hello,
Please open a ticket on the support site and share your website admin login credentials. Our supporters will help you check this issue.
Besides, we’re going to release a new update that fixes some issues with the Elementor. Perhaps it will fix your issue too.
https://uix.ticksy.com/Kind regards
Hi, Could you tell me how I can remove ‘Order Tracking’ in my account page?
Also, Where ‘Filter’ and ‘Price’ are coming from? I translated Soo Product Filter plugin and Sober Theme but these two words in the filter box are not translated.
Hello,
- You can remove the option for the Order Tracking page in WooCommerce > Settings > Advanced.
- You can translate those texts in Appearance > Widgets. They are entered in the widget “Products Filter”.
If you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
Hello How can I edit gallery with categories on homepage using WPBakery. As it is the images appear fixed and WPBakery can’t edit it? Can this be done on elementor?
How can I edit the images on Home v6 and add links to the same categories?
Hello,
You can use WPBakery Page Builder or Elementor to edit your pages. Please open a ticket on the support site. Our supporters will help you check your site.
https://uix.ticksy.com/Thank you
Hi Elementor not work. Only WP Bakery Working. How do I use elementor on the sober theme?
Hi Elementor not working. Only WP Bakery Working. How do I use elementor on the sober theme?
Hello,
You just need to install the Elementor plugin and it will work with our theme. If you have any problem with it, please open a ticket on the support site and share your website address. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
Hello, how are you? I wanted to tell you that the developer who made the page https://dekadenim.com.ar and https://www.studiogedos.com/ is distributing it and using it without paying the user license, which I paid I. I wanted more than anything to update them so that they can perform the corresponding actions
Hello,
Thank you very much for your feedback. Without the license, they can’t get supported by our developers. In future updates, we will try to add more control to handle this kind of actions.
Hi there, without any reason now some pages of my site looks like this: [av_section min_height=” min_height_px=’500px’ padding=’default’ shadow=’no-shadow’ bottom_border=’no-border-styling’ scroll_down=” id=” color=’main_color’ custom_bg=” src=” attach=’scroll’ position=’top left’ repeat= etc… etc….
why the plug in not showing the sections correctly? how to fix it? thanks
Hello,
It seems you using shortcodes from another theme/plugin. This problem happen when you change the theme or disable a plugin that provide custom shortcodes.
Hey mate, i used just your theme, look here please, hope you can help me https://www.patriziafalcone.it/collections/pizzo-chanel/
and also the instagram widget says “no access token”
The code you are seeing belong to a plugin/theme (perhaps your prevous theme). You should check your plugins and find which one provide these shortcodes, with prefix “av_”.
You need to create Instagram Access Token if you want to show Instagram photos on your website. You can follow this document to generate your own token.
https://docs.uix.store/konte/#/misc/instagramIf you need more assistance, please open a ticket on the support site. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
I have used Banner grid 5 on the main page, for some reason I don’t see the images and I can’t reveal why, it’s frustrating.
https://www.hodiny.sk/Hello,
Please disable CSS Animation option of banners. WPBakery Page Builder has an issue with it and it causes elements being hidden.
Thank you
Oh, thanks. It was set after importing the demo.
Hi,
I have a question about Images in Banner and Collection Carousel. The heights of images are different at the moment. How can I make them identical as your demo website (home v13)?
You can check my website. https://nordiq.shop/ko/home-v13-ko/?v=38dd815e66dbThank you.
Hello,
With the banner, you can set the image size as following:
Large image: 1080×600
Small image: 660×600
And with the collection carousel, you should upload images with the same size.
Please open a ticket on the support site if you need more assistance. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
I can’t decide between Sober and your other theme Konte. What makes people choose for one or the other theme? 
Hello,
Actually, they have very few differences. The main one is the design. The Konte theme was developed after, therefore it was extended from Sober.
At this time, the Sober theme supports Elementor while Konte is not. The Elementor version of Konte is under development. So if you want to use Elementor, you can buy Sober.
Kind regards
Major problem with Sober. I love it but decided it would be better for another site I am building. I have a multisite install of 5 sites. And one that sits on its own. So I thought that I would enable twenty twenty and then uninstall Sober and move it to my single site. But it failed when I attempted to delete it. My only options was to delete the theme folder.
I then purchased Kapee as a replacement, installed it and downloaded demo content. Now when I go to my site it has both sites with multiple menus, posts, categories, products. With many Sober images left behind.
Its the oddest think I have ever seen two different themes at the same time
I think I need to clear the DB for any Sober stuff. Any ideas how I do this?
Cheers
Hello,
Deleting the theme won’t delete data. If you want to delete data like images, menu, posts, products, etc… you need to clear the database or delete them manually.
Thank you
Hi, I have a pre-sales question. Can the theme accommodate multiple filter categories that can be customised as I need them. I want to do a pet store with a categories sector for various Brands and then multiple filters for options under the following headings: Life stages, Food Flavours, Breed Size and Food Benefits with their various options… Is this possible? The site I am emulating is https://www.absolutepets.com/shop/dog-food
Hello,
Yes, you can build a similar filter for your website. The theme has a built-in filter to help you create that filter. Or you can use the default filter widgets of WooCommerce.
Kind regards
