Hello, @artidoro1006,

Please go to Porto >> Theme Options >> Header >> Header Type >> Header Builder and edit the HTML element and change the content in it as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @dondon200,

This seems to be the Database issue, Please reset your WP and make sure that your server requirements must meet the latest Theme and Plugins minimum requirements as listed below and then Install the Theme again, I am sure you will not finds this issue anymore and if yes then please make your site live and share your site WP Admin and CPanel Login details with us via our support system so that our experts will check it for you.

Regards, P-THEMES.

Hello, @mattwebdesigns,

First of all, thanks for showing your interest in Porto WordPress

1. No all the elements but around 80% of the elements are included in the Elementor Demo version as WP Bakery has, and as you know we are growing day by day so the remaining 20% elements will be added soon with our upcoming updates of the Theme, we are working on it, you can check our Theme changelog…

2. No need for the Pro version of the Elementor, you can easily create any page using the version of the plugin bundled with our Theme, and also for the Archive pages you can not edit any of the Archive pages directly and you have to use Theme options for it.

3. Yes, except Header and Footer and Archive pages all the content made using Elementor Page Builder Plugin and you can edit/modify the Header/Footer and Archive pages using Theme Options.

Regards, P-THEMES.

Hello, @patrickmartens72,

Please go to Appearance >> Install Plugins and Install and Activate Dokan plugin as well and then follow the instructions showing in the below-given video:

https://www.portotheme.com/wordpress/porto/documentation/installation-video/

Regards, P-THEMES.

Hello, @belcar2019,

While we currently do not have that Demo, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!

Regards, P-THEMES.

Hello, @raiedahmed,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

@media (max-width: 767px){
#header .searchform {
    width: 300px !important;
}
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/11/2018. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @dairenton,

SKU search only works with live search and it shows the result if customer select/click on the product from live search dropdown suggestions only but not by clicking on the search icon or Press Enter, as this is the default Functionality of the Live Search.

Please read and follow the complete instructions written in this article:

https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-

Regards, P-THEMES.

Hello, @isa_aydin,

First of all, you are updating the Theme from a very old version to the very latest version, and a lot of things have been added and removed in between updates of the Theme which you have missed also the design of the Theme has been changed as well, you can read the changelog of the Theme here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

As far as your issues are concerned most of them seem to be the Customization or third-party plugin confliction issues.

Please deactivate all the third-party plugins before updating the Theme and Activate the Parent-Theme if you are using the Child Theme on your site and also remove the onsite Customization as well if you are using on your site before updating the Theme.

After that check your site first and then update the Theme and Plugins by following the below-listed article, I am sure you will not finds the issue anymore.

https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Regards, P-THEMES.

Hello, @Organd,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.error404 .col-lg-6.offset-lg-1 {
    display: none !important;
}

Regards, P-THEMES.

Hello, @easylifebd,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @mcadigital2018,

This is not our Theme but the WP Bakery and WP default editor Gutenberg issue.

Please go to WP-Dashboard >> WP Bakery >> General Setting and “Disable Gutenberg Editor” from there, save changes and check back your site after removing the browser cache.

Regards, P-THEMES.

Hello, @igorychh,

You can modify it from Porto >> Theme Options >> Menu as per your requirements as showing below:

Regards, P-THEMES.

Hello, @seshoo,

No, This is not possible, You have to start from scratch if you want to use the Elementor Page builder, no Demo content work with another page builder, Please read the below-given threads:

https://themeforest.net/comments/24196457

https://themeforest.net/comments/24419950

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/04/2017. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @flyeyes,

Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/09/2020. According to the Envato support policy, renewing support is required for further support.

Regards, P-THEMES.

Also premium plugins wont update as mentioned in documentation

Hello, @AHalawa,

1. This is not our Theme but the WP Bakery and WP default editor Gutenberg issue.

Please go to WP-Dashboard >> WP Bakery >> General Setting and “Disable Gutenberg Editor” from there, save changes and check back your site after removing the browser cache.

2.Yes, we already noticed it, and our development team is testing the latest version of the plugin with our Theme, once the testing will be completed we will update the plugin link in the same article given below so please be patience and stay tuned.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @sahinb,

Please go to Porto >> Theme License and activate the Theme again from there with the same purchase code, hope this will solve your issue, and if not then please follow all the steps listed below one by one:

It’s because your server environment can not access our servers https://portotheme.com & sw-themes.com

Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.

OR

Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.

OR

The issue mostly occurs when the server has any kind of restriction and do not allow to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.

I hope that helps.

Regards, P-THEMES.

Hello, @pjaylow,

I have just tested it at my end and it is working perfectly fine, you can check this product “Product Short Name Test Quick View” on my test site here:

http://hubdatasolutions.com/pearl/porto/global/product-category/fruit/

It is the issue only on your site, please read and follow all the below given debugging processes one by one, I am sure it will help you in solving your issue.

|.   Make sure you have everything up to date (Theme, Plugins, Translations files)
||.  Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/07/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi Support,

Thanks for the reply… i am not sure did you have insert the block in your product description… i has done all the debug, and notice the problem occur only when you insert block in product short description. i have to know if this is the themes bug or myself problem before i purchase the support. please verify on your end.

Thanks

Hello, @pjaylow,

As you asked to insert the block in the product short description, I did it, and it is working for me.

Regards, P-THEMES.

Hello, @hree0319,

Please go to Porto >> Setup Wizard >> Demo Content and click on any Demo, Then click on “Details” and check “Yes” to ”Import Element Pages” as showing in this screenshot: https://postimg.cc/cgSJ9sbD , It will Import all the shortcode pages on your site.

Regards, P-THEMES.

Hello, @waydaywahyu,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

many thanks’ for your support .

Most Welcome!!!

Hello, @Organd,

Yes, we already noticed it, and our development team is testing the latest version of the plugin with our Theme, once the testing will be completed we will update the plugin link in the same article so please be patience and stay tuned.

Regards, P-THEMES.