Hi, I am trying to activate the theme on a new install, but keep getting the error that i have exceeded my activation limits – even though I have already de-registered inactive installs.

Please help. Thanks.

Hello, I would like to buy this theme, but first I need to know if it only allows me to use it on one web page or I can use them on several sites at the same time. Thank you

​Im trying to activate the theme to update the plugins, but Im getting the error message: You have exceeded the max. number of activations, allowed by this activation key. Check your activations (E06).

My licenses are already with expired support and therefore I was unable to open a ticket, but in this case I think it is not fair for me to be without help.

I​ have a total of five licenses in my themeforest account, some for me and others for clients. I already tryed all my keys and none of them works. Can you help me?

I am trying to activate the new theme theGem, I did activate it on a different site, so I exceed the activation limits. Could you please fix my activation limits?

it is saying you have exceeded your activation limits. as far as i concerned there should not be any limit. I have purchased many other themes from themeforest. and I don’t have this issue in the last 6 years. Please fix this asap.

Hi , before purchase, Can I import any demo using elementor ?

​Please help me out this is not fair i have purchased the theme by paying the amount as u mentioned but now it’s showing when i go to activate it “You have exceeded the max. number of activations, allowed by this activation key​” ​this is not mentioned when I’m purchasing you have limited activation if it is like why i need to buy your theme please resolve my problem or give me new key you guys have to mention it when we are buying we can use license key only for 5 websites if it is like that why should i need your product this is like cheating to your customers if Deregister also same problem I’m facing

After updated The Gem Theme thumbnail image for whatsapp previews are not working.

Hi I have 3 purchase codes and only one has been used , the other 2 is not working ? how can we make it work , there are few plugins i need to install but without the license cant. thanks for the help

I’m trying to build a site with this theme and already having problems. It keeps giving an error when I try to install the demo https://codex-themes.com/thegem/creative-shop/ is there a way I can just get a zip file to install as a template of the demo shop?

Can you add microcopy using the theme? Microcopy is text that would go right above a CTA button, for instance if a CTA says “book now,” you might have microcopy that says “no obligation” or “no commitment.”

While using enable jquery migrate helper plugin. This notice appeared in admin. wp-content/themes/thegem/js/functions.js:8:70: jQuery.fn.load() is deprecated and wp-content/themes/thegem/js/functions.js:22:73): jQuery.fn.load() is deprecated

What’s going on here?

Hi,

I’m currently using this theme and I’ve having a major problem with the “Tabs and Tours” element. I’ve added 6 tabs which are all using a different template as the content source. All of the text seems to load fine when I switch between the tabs but the images/galleries are only loading in the first tab that the page opens up to. The rest of the tabs will only have the text but the images will be missing.

Could you please explain how to fix this?

Thank you.

How do I change the “Quick View” text in the product listing?​

Revolution slider not working, updated to latest theme Version: 4.5.5, with rev slider version 6.5, when i click any of the buttons nothing at all happens: https://prnt.sc/vgz8f0

Hello, I’m using Gradient hover type to display justified portfolio grid – how can I change the color of the icons that display on hover (default is black, I need them to be white), and their size? Here’s the link to page with the grid: https://www.noevileyecinema.com/programing/ (password: prog) Also, grid is displaying older Portfolio items, but when I create a new portfolio post, it doesn’t appear automatically in the grid? Thanks!

Hi,

I have a proplem with the bottom margin of the custom footer, i still gets a white area under the footer. How can i get the margin to be 0 px. I have this also with my porfolio pages.

Hope you can help me.

Hello there Team Codex please review my license it’s showing limit as reached please help me out

Where can i update the premium plugins? i am with bugs on my website. Probably because of that. Thank you!

Hi, I also got the message that I have exceeded the max. number of activations. What do I need to do?

I show a WPBakery compatibility issue with the latest update. Could you help me with this issue?