6158 comments found.
Hi there, it looks like my support has expired, but I’m hoping there’s a quick fix for this. The fonts on the mobile version of my site aren’t matching the desktop. Is there somewhere I can go to fix this? Actually I’ll send a message with my credentials, thanks.
Hello, can I use the in a multi-store environment? In my case, I want to have a us.xyz.com with inventory linked directly to amazon’s fba while the store based in my country can continue to handle item request without conflicts with the limited items available internationally
1) Do the filters work together with “infinite scroll/standard pagination” or the filters only show posts that were already loaded?
https://prnt.sc/IlKlHI0-aoXM
2) Can I change the ADD TO CART button to an affiliate link?
https://prnt.sc/79wTfMRExh9p
3) Can I replace the text of each filter as I want? for example change “Brand” to “Type” ?
https://prnt.sc/TzbDw28HmNej
Thanks
Hi, we can confirm that:
1. Filters work with all pagination types 2. yes 3. yes, sure, it depends on your own attributes and naming
Thank you
Posting a comment as the Support team are unable to help. Hoping someone else has had the same issue and fixed it. Basically, the element “Icon with Text” has stopped working. When I click on “select” to choose an icon, nothing happens. The support team logged in to my wp-admin but couldn’t replicate the issue – it worked fine for them. Bizarrely, I found a short term solution. I logged out of my own username and logged back in as a different user. Everything worked fine again – but only for 10 days. Now the Icon with Text functionality has stopped working again, suddenly. I cleared all caches, but no luck. I found one person who experienced the same with another theme and they were told it was a bug in the theme. But I’m reluctant to change the theme. Any ideas?
Hi, this sounds definitely as a cache issue. As we cannot find any support ticket from you in this concern, would you be so kind to share your ticket number?
Hi, when pagination go to another page it´s stay loading forever
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you
Hello. How do I add menu labels such as ‘hot’ and ‘new’ as shown in demos?
You have frequently explained for users how fonts can be self-hosted within the GEM theme settings.
However there does not appear to be any clear way of disabling the google font API call (and script load), even when every font (typography setting) throughout the entire theme settings has been changed to a local font.
Please confirm how fully removing this can be done. (e.g. for complete de-googled site security/privacy compliance, and optimum page performance)
Thanks
Hi, if you have entirely changed all settings it should be working. Please be so kind to provide your website credentials via our contact form at https://themeforest.net/user/codexthemes so we can check your settings?
Thanks for your response. Yes I can confirm the local fonts do work on the front end (even though they do not actually appear in the preview pane for the backend type settings for some reason, but thats a minor issue I can ignore).
My main question related to how to stop the google font script being loaded across the site (there does not appear to be a settings to disable google font loading).
Are you suggesting that if I have definitely set all font settings to use local versions, then the google script should automatically stop loading by itself? (because I am pretty sure I have triple checked every single type setting and selected local, and yet the google script still loads)
- thanks for any confirmations of how it is intended to work
This comment is currently being reviewed.
Hi, please kindly be informed, that we have replied and resolved. Please do not publish such kind of links in a public comments sections (sensitive personal content) you can always use our contact form at https://themeforest.net/user/codexthemes to share such details, thank you
I would like to purchase this theme. I have one concern. I would like to develop on a staging site with a different domain name. Once i have completed staging and move to live, will i be able to use the licence on the new live site with a different domain name?
Hi, thank you for your request. Yes, absolutely: you can develop on the staging instance and transfer it to the live instance with different domain name using the same license.
hi my theme is not updating, it says An error occurred while updating TheGem Import: Purchase code verification failed. Activate TheGem
Hi, there is a license violation on your end: you run TheGem on multiple websites under the same license. Please contact us via our contact form at https://themeforest.net/user/codexthemes for further details
my support service has expired, so I cannot open a ticket. On your activation manager page, only one site is registered in my account. However, I cannot activate a new site with my purchase code. why is this? thx!
Hi, please provide your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes so we can check
TWO WEEKS WAITING for a simple help with an issue about special characters. Maybe if I make this public, these people will react and take me seriously.
I think this is the worst support I ever had in more than 10 years in Envato.
PS: ticket opened in July, 10th in their support platform https://codexthemes.ticksy.com/ticket/3063069UPD: already resolved via support ticket
Hi there. We have written several times to arrange a refund. As yet: nothing heard back at all. A bit worried as purchased a few weeks back. Please reply thanks.
Hi ,sorry for this delay, we have replied on your request
Hello, I have two questions.
1. How do I translate an individual header or footer with WPML? I can’t find it in the documentation.
2. Is there a way to duplicate an individual header or footer layout?
Thanx for your help! Joe
Hi, we have replied per mail, please check
Hi, how do I change the hover color or portfolio items on Business Consulting 2 theme?
Hi, sorry for this delay, all hover colors can be changed via Theme Options – Colors – Hover Colors. Alternatively, you can also use custom css via “Custom CSS” field in Theme Options, here is an example:
body .gem-custom-portfolio-hover-bg .hover-circular .portfolio-item .image .overlay .overlay-circle {
background: rgba(255,108,48,0.7) !important;
}
Was my comment deleted ?? Urgent my site is down and I have a problem with licence activation – I can no longer activate it on my site and update the plugins ): it should be valid !
Hi, which comment do you mean? We have replied on your mail concerning this issue, please check (you have activated on too many instances)
Is there any option to show the team members in a carousel?
Hi, replied per mail
Hello,
today we wanted to update our TheGem Theme but the purchase code verification fails although it states that the purchase code is valid.
Is there a known error?
Hi, please be so kind to share your license via our contact form at https://themeforest.net/user/codexthemes
Good morning. I am interested in your theme and would like to know the following before purchasing: 1- Does the theme support multilanguage? If so, what multilanguage plugins does it support and where does the language selector place the theme? 2- Are the demos imported complete? 3- Is it necessary to pay separately to enable the google map on the contact page? 4- Elementor is activated or do I have to buy it separately?
Hi, thank you for your request. 1. yes, sure, please check https://codex-themes.com/thegem/features/feature-wpml-multilingual-rtl/ . TheGem is compatible with all multilanguage plugins, we recommend to use WPML. Concerning the language selector: you can place it anywhere in header using header builder, you can also place it in footer and in sidebar. 2. yes, all demos include everything you see on our preview demo websites. all demos are 1:1 the same look as seen on our previews. 3. no, you don’t need to pay anything extra. TheGem comes with Google Maps elements, which you can drag n drop on your contact page (or use our prebuilt google maps sections https://codex-themes.com/thegem/thegem-blocks-preview-new/ (click on “maps” in the left navigation panel) 4. no, you don’t need to buy Elementor. Elementor will be installed during the theme installation.
More facts:
- TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4
- TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc
- TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.
- TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/
- TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings
- The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.
- For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support
- TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.
Please do not hesitate to contact us in case of any further questions.
Is possible/allowed to download the demos, build the site on my localhost and then upload it to the final hosting?
Is possible/allowed to download the demo, build the site on my localhost and then upload it to the final hosting and not have problems?
Hi, yes, sure. One license allows you to build the website on one localhost, one staging/development environment and transfer it to the final production environment.
Hi, Does anyone know how to change the footer to look like this demo? https://codex-themes.com/thegem/product-landing-3/
3 columns spaced evenly. Thank you in advance.
Hi, do you mean this https://prnt.sc/_KB-1eVmkN03 ?
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