Please issue an update for Slider Revolution 6.7.55 (or higher) – previous versions have a vulnerability https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-709-unauthenticated-sensitive-information-exposure-via-slidersstream

Hi, I’m experiencing an issue with the Menus section since updating to WordPress 7.0. When I try to add or edit Custom Links, the URL field appears correctly at first, but after clicking Save Menu, the link disappears and the menu item remains as plain text (no clickable link / no href attribute). I’ve already tried:

Creating new menus from scratch Using Polylang Language Switcher Disabling cache plugins Checking that I’m not using Header Builder

The problem occurs with both Custom Links and normal pages. Could you please check if there’s a compatibility issue with WordPress 7.0? Thank you.

Hello, when will be theme update with new patched version of wpbakery?

https://patchstack.com/database/wordpress/plugin/js_composer/vulnerability/wordpress-wpbakery-page-builder-plugin-8-7-2-broken-access-control-vulnerability

When I try to add page or click on existing page – edit with wpbakery it keeps on loading. Unable to go ahead please help

Pre sales question. When I press ‘live preview’ button on this theme it takes me to your demo site. Is that site entirely built with your theme? For example you have filter half way down that lets me view all of your pre built demos, it has a filter and a search option. Is that custom code or possible with the theme using the custom loop builder?

Thanks.

Hi. I have page at multisite wordpress instalatin, with this theme, and 2 languages (PL, EN), boath in differnet multisite instalations, but this is simply one site and translation. Must I buy two different code to one multisite instaltion?

Is anyone else getting ‘Skip to main content’ above the main header? It’s in the top left.

Hi,

We are currently working on a website using the TheGem (WPBakery) theme and are facing a few issues related to licensing and activation.

We do not have access to any previous login or purchase information for the existing TheGem license, as it was originally purchased by a previous agency. The theme is currently showing as “activated” in the dashboard, but there is no option available to deactivate or unregister the existing license.

We would now like to purchase a new TheGem license under our own Envato account. Could you please advise if it is possible to remove the current activation and register the theme with a new purchase code? If so, kindly guide us on the steps to proceed.

Additionally, we have purchased WPBakery Page Builder separately, but we are unable to activate its license on the site. It seems the bundled version included with the theme is overriding the standalone plugin. Could you please guide us on how to activate the WPBakery license independently?

If you require any further information, please feel free to contact us at frontend@smartsites.com.

Thank you.

Best regards, SmartSites

I don’t like Elementor. Which of your demos is compatible with Visual Composer?

How do I deactivate the licence for a demo site I have just deleted?

i keep getting this error when ive installed the theme and try to edit page with elementor, any ideas?

Sorry the content area was not found in your page You must call ‘The_Content’ function in the current template, in order for Elementor to works on the page

Hello, My support is expired, but I only want to know which domain my TheGem purchase code was used on. No support needed just domain info. I can provide the purchase code Thank you

Hello, i have prebuy questions:

1.: Can i use only WP Bakery to create all for new page, i dont want to install elementor. 2.: Can i deactivate header and footer on front page and any sub page i wish? 3.: Can i use different headers and footers on any page i wish? 4.: Any known issues with WPML or Yoast SEO? 5.: Is it possible to create a global background with pic or colour inclusive a responsive marged border?

Thanks for info

I cant activate one license anymore, is there not any help i have 4 licenses

Hello,

Could you confirm if the THEGEM theme, in its latest version (April 16, 2026), works well with PHP 8.5 and WordPress 6.9? ​

I need know this before updating my hosting and WordPress.

Thank you! ​

Hi, as you can see from the following video screenshot:

https://drive.google.com/file/d/1373klrqB5IlqcAoD4NlvybIazF6Za_Ge/view?usp=sharing the video scroll animations between slides don’t work. The gradual text animation doesn’t work in this slide: https://www.contrerasmartphone.it/#servizi_piu_richiesti And the animation of the transparent film coming in from right to left doesn’t work in this other slide: https://www.contrerasmartphone.it/#Hydrogel

How can I get these animations to work? Two days ago I also opened a ticket titled “Animation not working”, but no one responded, not even after a reminder made yesterday.

Hi, we found an issue when updating to version 5.12.1, in functions.php, the code: $rs_notices_dc = is_array($rs_notices_dc) ? array_merge($rs_notices_dc, array(‘TPAD2_2026’, ‘TPSR7_2026_NR’)) : array(‘TPAD2_2026’, ‘TPSR7_2026_NR’); creates an infinite loop that appends the same 2 elements each time a page is loaded and fills our database logs, could you look into it? Thanks.

I instal newset verion of the Gem and i have error: Warning: Use of undefined constant SITECOOKIEPATH – assumed ‘SITECOOKIEPATH’ (this will throw an Error in a future version of PHP) in /home/nipo/domains/nipo.pl/public_html/wp-config.php on line 100

and demo theme dont start – i wait an hour, have activated thame, and they stil “Checking purchase code” Code is entered but wordpress is at muntisite instalation, maybe this is the problem:

https://www.youtube.com/watch?v=-EYUDL4aewQ

Hi, I have several client’s that I used TheGEM Theme to build their websites. Some of them are having issues with the Icons not showing. Is their a solution to this problem? Thank You. Mark Pogo – Buffalo Website Builder.

Recent update has caused theme to crash our website. I am unable to open ticket without purchasing support.