Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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6514 comments found.

I loved this theme back in 2019 when I first bought it. But subsequent innovations or other themes forced me to give up using it. This last update piqued my curiosity again and I am impressed by the work you’ve done since then. I’ll rebuild my site using it.

Hi, thank you so much!

Hello, How to add new font ? i want to change the current font please

Hi, if you wish to upload and use your custom fonts, you can use “Self Hosted Fonts” tool, kindly check https://docs.codex-themes.com/article/620-how-to-use-adobe-fonts

Thank you, please advice about this issue -

i have an issue with activating the gem

when i add the code its says

This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please

the issue is that, i was installed the theme on old website but now the old website is gone due to not renew the domain and i have new domain

please advice


demis_g Purchased


I have installed your theme and imported the demo, but I cannot get the demo styling to work. I have tried several demos, and several wordpress installations on different servers, but I encounter the same problem. The main issue is with the css. It looks like it’s keeping the main/default “TheGem” styling, instead of the css of the imported demo.

Please respond here, as I’ve tried the support ticket system and it says my license has expired, even though I installed the theme only a few days ago.

Hi, sounds like you have some file permission problems on your host. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, thank you.


psitato Purchased

Is there any way to edit the header button in Elementor? I would like to insert a lightbox popup when clicked.

Hi, thank you for your request.

For creating a popup template kindly refer to this documentation and video tutorial: https://docs.codex-themes.com/article/229-general . After creating your popup, proceed as follows:

a) if you have built your header with the header builder, simply edit your header template and assign the onclick popup to the button as described here https://docs.codex-themes.com/article/235-on-click-popup

b) if you wish to assign this popup to the button in built-in header (top area), use this setting in Theme Options – Menu & Header https://prnt.sc/oBBAKNEPHvMe


psitato Purchased

Where do I find the CSS ID of a popup created by this video tutorial?

Hi, kindly check here https://prnt.sc/2ai1mUf_fMFk


damil610 Purchased

Hi, I’ve recently updated theme but have issues with woocommerce checkout. Endless loading/spinner on the checkout page. Please let me know what I need to do. https://www.mybeautifulboudoir.co.uk/checkout/

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code

pablofra Purchased

Hello. I can’t change the text length of post excerpts in POSTS EXTENDET GRID. In the rest of the elements, such as BLOG, it works well, showing the total text added in the excerpts field. Could you tell me how to do? Thank you.

pablofra Purchased

I already solved it like this code:

.version-new.news-grid .portfolio-item .caption .description { max-height: none; } Thank you.

Hi, thank you for letting us know, however you do not need to use nay css for this as post extended grid has settings for this. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details

Can you please tell me how to add a second user to our theme support account? another team member is taking over the site, but the current theme support login is associated with my envato account. Is there a way to create a theme support account for the other team member?

Hi, replied per mail

The menu colour is not changing despite changing it from theme options, I checked the source code and it seems there is a custom code in custom.css but even after updating it, things seems to be the same, still blue menu exmur.com

Hi, kindly resubmit this at codexthemes.ticksy.com, thank you.


xling666 Purchased

Hi, My license is installed on my website www.domanin.com, the website hasn’t been updated for a while. To avoid any interruption, I want to update the theme on the staging website backup.domain.com first. How to do it, it doesn’t allow to update, says the license is not activated.

Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.


xling666 Purchased

Hi, I have sent to purchase code. Please check.


xling666 Purchased

Hello Haven’t received any response yet. It’s a little bit urgent.

Hi, I really like these demos: https://codex-themes.com/thegem/sites/app-landing/ https://codex-themes.com/thegem/sites/product-landing/ https://codex-themes.com/thegem/sites/agency-fullpage/ I would like to know whether by buying this theme I will also find these demos developed with Elementor, because I see that they are all made in WPbakery.

Thanks in advance for your reply, Simone

Hi Simone, thank you for your request. Yes, all of TheGem demos are available both for Elementor and WPBakery exactly as seen on our demo preview.


bazon2000 Purchased

as i said before please response me , check ticket there


ayiliath Purchased

Hi, i keep getting the error “Your theme (TheGem Child) contains outdated copies of some WooCommerce template files.” How can i fix this please?


ayiliath Purchased

The theme is updated to latest version.

Hi, for now please just ignore this message as there are minor updates in WooCommerce not affecting anything. We will rollout the next update very soon.


ayiliath Purchased

Thank you for the quick response.

crusin Purchased


team we are using your theme for our website we wanted this demo of sliderrevolution to use with your theme can u help us with that :


since you already have access to premium version of sliderrevolution can you export and send us this demo.

Hi, kindly provide your purchase code via our contact form at https://themeforest.net/user/codexthemes

crusin Purchased



sazman Purchased

How can I get my favicon to show up in Google search and not the WP favicon

Hello, I sent you a request for a refund. Why is there no response? Please solve the problem

hi, i want to update install child theme and activate it after working on the parent please is this possible?

Hi, you don’t need to update a child theme, you need to update the parent theme and TheGem elements plugin. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details.

please check ticket there

PUBLIC TICKET #3359992 is not yet resolved and support has ended how can I contact you to give you access to the site to complete the resolution And there is a big problem, normally I get a reply notification by email. I do not receive anything, I must consult the answers directly

Hi, we have replied on your email request.

I received a Google Search Console error notification today for the following URL


This looks like some sort of auto-generated URL. Can you shed some light on how and why this was created by the theme?

Hi, kindly resubmit this at codexthemes.ticksy.com, thank you.

Hello, I have live website which not have child theme install. For some reason the Theme editor is not visible from the dashboard and i want to check if there any custom code in the function.php file to keep backup before i update the Theme. If i will install now the Child theme, if there any custom code will appear also at the custom theme?

Hi, please contact us via our contact form at themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.

Thank you. I have complete the contact form and explain you the problem. I am waiting for your answer.


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