2729 comments found.
Hi guys, how do I set the clients carousel to auto scroll? what do I place in the auto scroll field?
Hi, Set there speed in milliseconds, for example 5000, it will be 5 sec.
Thank you!
You are welcome
wanted to update my website and import is not working since its saying that the theme is not activated. yet its been running for over an year since i purchased
The purchase code you have entered is not valid. TheGem has not been activated.
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license.
You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites.
Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem from other websites. Otherwise we will be forced to undertake legal steps. Thank you
i cannot activate my theme it gives me error :
You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here – https://codexthemes.ticksy.com/submit/#100013212.
all i was working on my test server deleting and reinstalling wordpress , help me here !!!
Hi, you have installed TheGem on too many instances. We have checked, now everything looks fine, we have reactivated your license
hi, I had a question related to licensing. I thought I had asked it but do not see the comment. So I have a live production site and wanted to download additional demo pages. I do not want to do it on the production site. So I created a dev site – dev.xxxx.org. Based on the other comments here I thought a subdomain for a development site was allowed. I wanted to use this site to download and test your demo content etc before using it. But now the license says it is invalid? Can I use the license on this development site? It is a subdomain of the main production site on a different server (due to obvious reasons).
Hi, this happening because you already use TheGem on three live websites, and this is not allowed. Please buy additional licenses, otherwise please note, that you are violating the license agreement
The only live site should be howm.org. There was a site called ivait.com, but that was the dev site for howm.org. So after reading your license comments here, I created the dev.howm.org as the dev site. So now only 2 sites, the dev and its subsequent live site. The other site has been deleted. Please tell me what other sites do you see?
Any update on this?
Hi, and what about http://www.gridvox.com/ ?
That is a customer site and they are using a different theme. I think it is X
Ok, we have checked once more and reactivated
Hi, I would like to know if the template includes Login Account as to create an intranet
Hi, yes, you may use several plugins to implement this with TheGem
I am trying to update my theme and theme support plugins in a staging environment but it won’t allow me to since the key is activated already to my live site. I manually updated the theme but I do not see a way to do this for the thegem theme elements. I can provide key if needed just need to update.
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license.
You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites.
Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem from other websites. Otherwise we will be forced to undertake legal steps. Thank you
Hello, I want to know if I can install all the product features to make a list of products without the Woocommerce or without the purchase and cart buttons.
Hi, you would need a Woocommerce for that, however TheGem has a built-in feature to disable all ecommerce features, so you can make just a product catalog
When searching a product in the theme escpecifically in “Justified Shop” why does it show the products as blog or a entry, why not as a normal shop search .
Its so irritating, is it possible for a refund? You can check that the hasn´t been used and if it has, it has got deleted everytime! ;(
Hi, we have replied per mail, please check
Hello! I have a few questions hope you can help me.
I imported the fashion store demo, but at the shop page i can´t see the list with all products and the filters. This is how it looks: https://minostore.com.br/?page_id=24615 How can I have that?
Also, I cant change the logo image…I change it at the Theme Options painel but it comes with an error
I also need to create a login area. Is it possible to do that adding a icon next to de cart and search icons at the main menu?
At the product page, I dont want to have that box showing description, reviews and additional information, I only want the reviews and stars classification field. Is it possible?
At last thing: the page load symbol, before the pages are loaded, can I change that?
Thank you 
Hi, would you be so kind to submit this questions at codexthemes.ticksy.com and my support colleagues will assist you asap. Please provide your wp-admin access as well
