356 comments found.
Hello,
I found out I can use + and – to increase or decrease the quantity of product, Its due to adobe flash is not more supported in google chrome. Is there any way how you or I can fix this issue? Some kind of plugin? Or do you need to update theme?
Thank you very much and have a nice holidays,
Michal
Hi Michal,
That is simply JS and not Adobe flash, please check in this demo page – https://hongo.themezaa.com/product/winter-mans-shirt/
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thanks for fast reply, I see now its working on your page. But not on mine www.makle.cz, donť you know why is it not working?
Hi Michal,
You can please discuss with support team in the ticket you have generated already.
Thanks,
ThemeZaa
Hey , my logo is appearing small when I upload it on the header , how do I adjust the size and what size for the logo would you suggest then
Hi john356bethel,
Please refer this article – https://hongo.themezaa.com/documentation/how-to-change-logo-size/ for logo size change.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi,
I just tried to move my website to new domain www.makle.eu -> www.makle.cz, but in new domain I cant login via /wp-admin, its saying error, can you please help me? thank you!
error:
Warning: Cannot modify header information – headers already sent by (output started at /data/web/virtuals/263176/virtual/www/domains/makle.cz/wp-content/plugins/revslider/revslider.php:418) in /data/web/virtuals/263176/virtual/www/domains/makle.cz/wp-includes/pluggable.php on line 2591
Warning: Cannot modify header information – headers already sent by (output started at /data/web/virtuals/263176/virtual/www/domains/makle.cz/wp-content/plugins/revslider/revslider.php:418) in /data/web/virtuals/263176/virtual/www/domains/makle.cz/wp-includes/pluggable.php on line 2597
Thanks!
I think it is due to the theme can be used only on one site, is there any way how i can solve it? 
Hi brzdaxd,
It may be possible that files in your server are corrupted but please create a support ticket here: http://www.themezaa.com/support/ with your WP site access details and query, so our support team can guide you further.
Thanks,
ThemeZaa
Hey, I purchased the Hongo Theme recently. The theme looks great but I have a question related to the SSL certificate. We have it installed and have taken all the measures and installed all the plugins to make sure that our site shows security (HTTPS and padlock). It shows a secure padlock in the search engine when we are using your theme on the website through desktop but through mobile, when using your theme, the google chrome shows that the site is not secure and does not show the padlock. To check if this was a theme issue or not, I changed the website theme to the default WordPress theme, and then it started showing the padlock on all the devices. So my question is what should we do that it shows the padlock near the search engine when using your theme?
Hi john356bethel,
Please refer this article – https://hongo.themezaa.com/documentation/how-to-make-my-logo-visible-instead-of-demo-logo-in-the-website/ and change your site logo instead of demo logo and then it will secure with padlock.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello my animations work on pc
but on mobile my animation does not work how to configure this please
Hi nanoussa,
Please go to Appearance > Customize > General Theme Options > Disable Styles & Scripts > Animation in mobile and switched On then it will work in mobile also.
Thanks, ThemeZaa
MERCI
Hi, I am a paid customer. When can you update the hongo theme? Now the Jquery migrate is old and cannot use on my website. Mobile menu and quick view popup is not working. I know it is a theme update issue because currently I have to use “Enable jQuery Migrate Helper” plugin to solve that problem. WP bakery is not updated also. I can’t access front end editor, only the back end works. It’s like that for a while now. I have other website using Claue theme,has the same issue, after their latest update on wp-bakery and it’s now works fine. So, please update hongo theme yea? Thank you in advance.
Hi sirarmand77,
WP 5.6 is released recently and they have updated jQuery to latest version, so it can generate conflicts with many other jQuery libraries like Bootstrap, accordian, etc… as those are not compatible with latest jQuery version. So there is a quick fix suggested by WordPress is to install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and then go to Tools > jQuery Migrate > Settings tab > jQuery Version and select Legacy 1.12.4-wp and save it.
Our team will work to make theme compatible with WP latest (especially jQuery latest), but we will need to get compatible version of plugins and libraries from other parties also. So it may take some time but we will release WP latest compatible update as soon as we can and that will be with WPBakery latest also.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank you for the update. Everything works again. Excellent support!
And thank you sirarmand77
Can we request one minute of your time to please add your rating and review for our theme and support here: http://themeforest.net/downloads at your convenience.
Thanks,
ThemeZaa
Hello there.
Currently, I am facing a problem on my homepage, when using two product carousels simultaneously with a cache plugin. Sometimes the product carousels work, sometimes they do not.
I have tried several cache plugins and all seem to create the same conflict, both on desktop view and tablet/mobile view. Is there any solution to this? I am using the Hongo theme on https://maisonkids.gr/.
Thank you.
Hi maisonkids,
You can use W3 total cache plugin.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank you very much for your reply.
I tried W3 Total Cache Plugin (it is the one installed at the moment), but it seems to create the same conflict. If I am browsing the website and then return to the homepage, product carousels do not work. They only work if I clear the browser’s cache and then return to my website, like, for the first time.
Hi maisonkids,
WP 5.6 is released recently and they have updated jQuery to latest version, so it can generate conflicts with many other jQuery libraries like Bootstrap, accordian, etc… as those are not compatible with latest jQuery version. So there is a quick fix suggested by WordPress is to install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and then go to Tools > jQuery Migrate > Settings tab > jQuery Version and select Legacy 1.12.4-wp and save it.
If above do not help then you need to create a support ticket with your WP access details, so our support team can check it and guide you further.
Thanks,
ThemeZaa
Thank you for your reply once again, but, the thing is that I experience this problem for about a month now and I haven’t even upgraded to WP 5.6 yet…
Hi maisonkids,
It seems there is some JS error in your website, which you can check in browser console and that may be the conflict with carousel jQuery.
Thanks,
ThemeZaa
Hello there, I tried the older version of Jquery, but still, I am experiencing issues with products carousels appearing correctly. I updated Woocommerce to the latest version, but still nothing. Also, I have updated Hongo theme to 1.1.8, but Hongo Addons won’t update, it’s still on 1.1.7. Is there something wrong with that? WP Page Bakery Builder and Slider Revolution also won’t update to newer versions.
One last thing, out of curiosity, why do you have to update Hongo every time Woocommerce has a new update?
Thank you.
Hi maisonkids,
Please refer this article – https://hongo.themezaa.com/documentation/update-theme-included-plugins/?category=install-update to update theme included plugins.
WooCommerce update their features and templates, so we need to update those templates and related code references in theme also. This is best practice to remain updated always, but for minor updates of WC it will not create any issues.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello there.
I did everything that you stated in your previous comment, but I still can’t update Hongo Addons, Slider Revolution and WPBakery Page Builder. Hongo theme shows as 1.1.8, but Hongo addons is still on 1.1.7. Can you help me please? Is there any downloadable file anywhere for Hongo addons 1.1.8 or any .zip that you can send me?
Thank you.
Hi maisonkids,
After theme update, you can update theme included plugins as per the articles mentioned in above url. Simply you can deactivate and delete plugin and install and activate it again to have the latest version of the plugin from theme package. If you want more detailed help then please create a support ticket.
Thanks,
ThemeZaa
Yes, that is what I am doing, I am following the advice mentioned in the above url, but, while Hongo theme updates to 1.1.8, Hongo Addons won’t update to 1.1.8, it’s stuck on 1.1.7.
Hi Themezaa,
I just wonder when will the next update will be available since I updated Wordpress 5.6 today and it broke the site. I had to downgrade Wordpress for it to work again.
Bests.
Hi lincun,
Yes WP 5.6 is released today, so yes we will test the theme and included plugins for compatibility and then release theme update. So meantime please continue with WP 5.5 if you are facing the issues.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi lincun,
WP 5.6 is just released today and they have updated jQuery to latest version, so it can generate conflicts with many other jQuery libraries like Bootstrap, accordian, etc… as those are not compatible with latest jQuery version. So there is a quick fix suggested by WordPress is to install this plugin – https://wordpress.org/plugins/enable-jquery-migrate-helper/ and then go to Tools > jQuery Migrate > Settings tab > jQuery Version and select Legacy 1.12.4-wp and save it.
Thanks,
ThemeZaa
helo
1. i want to buy this theme could i buy fro Nepal, if yes how than how could i pay mone because there is no any debit card option?? 2. few days ago here was discount please make me discount kind regards
Hi manoj_88,
1. You can use Paypal payment. Payment and ordering is taken care by Envato, so please contact Envato support for more information.
2. Yes there was CyberMonday sale and it is over last week. There is no discount available now.
Thanks,
ThemeZaa
Will this still produce an HTML version?
Hi riancy7,
Please note that Hongo is a WooCommerce WordPress theme and not a static HTML/CSS template.
Thanks,
ThemeZaa
Hello, Instagram widget keeps on making problem. Ratio of some photos are not 1×1 (which is weird) so widget is not showing 3 photos in 1 line. Please solve this. https://coreewa.com/ Widget is placed on front page, just above footer
Hi pierian_,
Please use Instagram Feed shortcode as per this article – https://hongo.themezaa.com/documentation/how-to-create-instagram-feed/ and select Masonry style if your images are of different size.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
hello, could i adjust the logo of navbar in center ??
Hi manoj_gurung88,
Yes sure, please check this demo page – https://hongo.themezaa.com/center-logo/ to have center logo navigation.
Thanks,
ThemeZaa
but home page is not looking like e-commerce site while logo is in central, i want site for e-commerce site with central logo
Hi manoj_gurung88,
That is demo page to showcase header style only, you can use that header in your desired demo site. You can also check this demo site – https://hongo.themezaa.com/jewellery/
Thanks,
ThemeZaa
When i try to make a ticket on your themezaa website it says that my licence is valid until april 2020 and i bought theme on may 2020? It doesn’t make sense…anyways, after an update, my wp page builder is not working anymore, no backend editor, just code. Can you please tell me the issue, deactivating woocommerce is not solving an issue.
Hi duje990,
Your support was expired on 4th Nov 2020, so you need to renew your item support to create ticket in future.
Please update theme first and then included plugins as per below articles and then WPBakery editing will work fine.
https://hongo.themezaa.com/documentation/update-hongo-theme/?category=install-update https://hongo.themezaa.com/documentation/update-theme-included-plugins/?category=install-updateFor any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Did everything as you said from above, wpbakery editor still not working.
only available version for wpbakery i have is 6.2.0 while reinstalling, not a new one
and now, wpbakery won’t even activate after i install the plugin // update: it’s activated now but backend still not working
Hi duje990,
https://lunarianightwear.com/wp-content/themes/lunaria/style.css – Theme is not updated yet, it is showing 1.1.2 version, however latest version is 1.1.7.Thanks,
ThemeZaa
that’s only for the style under a hidden line /* of a child theme, main theme from where cild is connected is 1.1.7
Hi duje990,
Sorry but above is not correct, please let us know where you can see latest Hongo version is installed in your website, a screenshot may help. It will be helpful if you can consult your WP developer if required.
Thanks,
ThemeZaa
I love this theme but waiting for the elementor compatibility. Let’s hope we see it soon.
Hi CREATECHUB,
Hongo is compatible with WPBakery page builder only and that is included free of cost in theme package also.
Thanks,
ThemeZaa
yes but not everyone uses wpbakery. just hoping that hongo will be compatible with elementor too.
Hi CREATECHUB,
Yes we can understand and will see in future to add Elementor compatibility.
Thanks,
ThemeZaa
Hi I like thema. How many sites can I build with the demos at the same time?
Hi diegofcc3d,
With one regular license of theme, you can use it in one WP site or domain only as per Envato license policy.
Thanks,
ThemeZaa
1. Can Vendors list their own products? 2. Can Vendors set products [GO TO VENDOR SITE] instead of “Add to Cart”? 3. Can I charge subscription for Vendors to join site?
Hi davidfruishn,
None of the above mentioned are out of the box features of WooCommerce and theme also. So for multi vendor marketplace, you can use Dokan plugin or custom modules with the help of your WP developer as per your requirements.
Thanks,
ThemeZaa
the theme doesn’t support direct updates. not possible to customize with wp- bakery not working very slow support my ticket #999202298 still not solved I am waiting around 1 week no sloution
Hi innmediavibes,
Sorry for the inconvenience. We can see our team have replied 2 times once the same day ticket was created and then next day after your reply. Our response time is 24 working hours, however support team have replied sooner than that. We provide the best support and that you can feel from our support rating. Support team will surely check and respond you in the ticket.
Thanks,
ThemeZaa
Hi, recently I can’t get to log in to frontend editor.. Is there any compatibility issue with woocommerce or other plugin? I see there is an update for wp-bakery? when can I get the update through hongo? I have other site using wp-bakery (but not hongo) with the same issue..
Hi sirarmand77,
There is no WPBakery editing issue in the latest theme version 1.1.7 and WPBakery 6.4.1. WPBakery 6.4.2 is a minor update, but we will test it fully and included in future theme update. There may be conflict of other plugin or customisation for WPBakery frontend editor issue you mentioned above. So you can try to disable all plugins except theme included and recommended to find the conflicting one.
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
I follow your advice, turn off the plugin one by one.. and you know what, it’s conflict with woocommerce plugin.. For temporary I will deactivate woocommerce if I am going to frontend. Please do something ok, update or whatever.. Thanks
Hi sirarmand77,
If you have used newsletter subscription in your page then please open this page – /wp-content/plugins/hongo-addons/widgets/hongo-newsletter.php and replace below code and that should help.
$description = apply_filters( 'the_content', $instance['description']);
Replace to
$description = isset( $instance['description'] ) ? $instance['description'] : '';
For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hola! Se puede traducir a español?
Hi kevinomas,
Yes sure you can translate theme and plugin from English to your desired language using the language file we have provided. Please refer translation related articles here – https://hongo.themezaa.com/documentation/category/translations/
Thanks,
ThemeZaa
I have selected to ALL demo data for ELECTRONIC. None of the media is on the template as you show before buying. I want all the media already placed so i can change them. Is here a way to do this?
Hi rocky2072,
The images you see in the demo site are not the part of theme package due to licensing limitation and that is already mentioned in item description as per ThemeForest policy. You will get placeholder demo images after demo data import, so you can upload your images with recommended sizes mentioned to overwrite demo images with yours.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
