223 comments found.
Hello, I have a problem with portfolios. When I create a portfolio, a phrase “Go to project” appears just above it that cannot be removed. How can I remove the phrase “Go to project” from the portfolios that are created?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Mikado Portfolio part of
Qode Interactive
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I’ve been using this theme for last 4 years its been great for my client but my client wants to disable the shop cart link on the top menu next to the sidebar but I can’t seem to find where you have the feature to disable it at. Thank you!
Hi there,
In Appearance >> Widgets, remove the Cart widget from the Right From Main Menu widget area, like in the screenshot: http://prntscr.com/1qbjzgu
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any word on an update to the theme and WPBakery so they’re compatible with the latest 5.7.2 Wordpress version?
Hi there,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi there, we’ve been looking for a means to register the theme TOPFIT and we’re unable to do so. Also, we have another theme that we purchased PROWESS and we were able to register the theme however it does not appear on the registered themes list. Is there something else we would need to do so we can get the update for WPBakery.
Hello,
To get the latest version of WPBakery page builder, send an email and include your purchase code and one of our support agents will provide you with the latest version and investigate if everything is okay on your side.
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Is it safe to update Wordpress from 5.5 to the latest 5.7.2? Also, when will the update for WPBakery Page Builder be available? Currently sitting on 6.4.1 and the latest version is 6.6. Thank you, much appreciated.
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemPlease send us a mail and include your purchase code and one of our agents will provide you with the latest WPBakery.
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is this theme available as html/jquery?
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002367038-HTML-Theme-Versions
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Hi there, does this theme support RTL?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. Do let us know if you have any additional questions.
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Hi there,
We’ve been using your theme for a few years now and we just recently implemented a blog into our site.
The blog excerpts pull Lorem Ipsum and I can’t figure out how to fix it. I tried searching your comments area here and I saw other’s having this issue but no solution was ever posted.
https://themeforest.net/item/topfit-a-modern-fitness-gym-and-lifestyle-theme/19531675/comments?utf8=%E2%9C%93&term=lorem+ipsum&from_buyers_and_authors_only=0Can you advise how I can fix this please. Thanks.
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002336057-How-To-Edit-The-Lorem-Ipsum-Excerpt-Text
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Hi there,
I thinking about to purchase this theme, but i have WordPress 5.7 installed.
I see this theme is compatible with WordPress 5.5.
Should that be a problem?
Kind regards
Hi there,
Thanks for taking an interest! It is compatible but please read this article here.
Do let us know if you have any additional questions.
Support
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I purchased these theme a while ago. I updated the theme and it appears that every time a user attempts to send an email via the contact form, the site says there is a critical error and the user gets a white screen. I have tried different form plugins finally coming back to Contact 7 forms (which came with the theme) and it just spins. It doesn’t do anything.
I attempted to update the admin credentials to see if the WP would send me an email notifying me, but that action also results in a critical error. This all happened after the most recent update.
Does anyone have any insight here?
Hello there,
Thank you for reaching us!
Please check this article – What To Do If The Emails Are Not Being Sent.
Also, please check if all bundled plugins are up to date in Appearance -> Install plugins.
Let us know if this helped.
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i’m just trying to change to the bodybuilding home but i cant get the main slider to look like it is in the demo..is there a simple fix?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Good day,
I am building a site in DEV on my local machine and then migrating it to a host. Would I encounter any licensing issues when migrating? If so, how do I move to PROD with the license that was issued?
Hi there,
Thank you for reaching us!
No, you won’t, you can transfer your website to your live domain but what you need to do is to deregister it on your localhost and then transfer the theme to your live domain where you will be able to register it once again.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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is it compatible with wordpress 5.6?
Hi there,
Thanks for writing in! It is compatible but please read this article here.
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I installed the theme but the slider is not coming. What is the reason?
Hi there,
Thanks for writing in!
If you are missing the sliders you can always import them manually.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi there,
Thanks for writing in! It is a Montserrat font.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi I have been using your template for a couple of years now. I had an issue with the desktop menu, with your recommendation for the Enable jQuery Migrate Helper it did fix the issue. Now the Hamburger menu stopped working. Any suggestions?
Hi there,
Could you please provide us with your website URL so we can check this?
Thanks.
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The url is www.getlyonstrong.com
Hi there,
If the menu is not working after the installation of the plugin, go to Tools and select jQuery Migrate in your left side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in the jQuery Version option just change to the Legacy jQuery version and click the save settings button.
Also please try to deactivate your third party plugins to see if there is a conflict with the theme.
Thanks.
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It worked!!! Thank you sooo much!
Hi there,
Glad we could help!
Support
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Sorry to bother you again on the same issue. I didnt notice before, but when I changed it to Legacy it now kills the Slider Revolution plugin. My slider doesnt work anymore. Any suggestions?
Hi there,
Please try to disable lazyload with some plugin to disable it: https://wordpress.org/plugins/disable-lazy-load/Also, you can try to disable all your third party plugins to test if there is any conflict with the theme.
And if you need an immediate update of any of the plugins, please send us a mail to our help center and one of our support agents will provide you with the latest versions.
Thanks.
Support
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Hi, i’ve updated my theme and all I see now is [mkd_elements (shortcdes) everywhere. How to solve this?
Hi there,
Please check if you have in Plugins activated Mikado Core and WPBakery plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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[mkd_
How can I update WP Bakery? I updated the theme which is now version 1.9. But WP Bakery is not updated to 6.4.1 which is part of the latest update of the theme. Hope you can help.
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thanks.
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My TOPFit wordpress theme is not showing up correctly?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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The help center is really slow. Is there anything I can do to speed up the process or someone else I can contact?
Hi there,
Once we check we can see that your request has been handled, so if you need any further assistance please keep the conversation with our support team.
Thank you for your patience.
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