446 comments found.
I am getting a message from wordpress that the package cannot be installed. It says the theme is missing the style.css stylesheet. Can you help with this?
Hello, Dear Customer! In this case please read our article: https://mwtemplates.ticksy.com/article/12433/ If these steps will not help you – please submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Why your theme doesn’t work in all browsers? I have told you about 10 times about that problems but I guess your theme is not compatible with all browsers and you just ignore me. Check your theme in the latest Firefox browsers???? Crab….. not working…. showing the menu…..
Hello, Dear Customer. We have resolved and fixed your issues the tickets: https://mwtemplates.ticksy.com//ticket/2580300/ https://mwtemplates.ticksy.com//ticket/2573220/ https://mwtemplates.ticksy.com//ticket/2575315/ If you have further requests – please submit the tickets! Best Regards!
Hey guys.
Do you offer installation on your theme Ubella and if so how much?
Hello, Dear Customer. Please read this article about how to install a theme with demo-content: https://mwtemplates.ticksy.com/article/12433/ If these steps will not help you – submit a ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
Urgent matter. Dear author, I’m using Ubella to develop a website. My client has already paid me and he has his clients waiting for the development. In the “models” option (with the star by the side), I included photos and created a new model. I included photos, however the photos, in the desktop version, are placed in just one column (the right one). I need this page to have photos in full width, the same way it appears on the cell phone. I’m sending the link of the example page so that you can see what is happening. My client is putting pressure on me and I need this solved as fast as possible. Also, I noticed that it is impossible to edit the page, I mean the position of things, the same way we do with the home page, with the Unyson editor.
This the link to my problem: https://www.centraltransex.com/model/leslie-ball/
Thank you, Fernando
I have until tomorrow night to solve this problem. Otherwise I want a refund because I have no time left. I’m losing money! Thank you.
Hello, Dear Fernando! Please submit a private ticket at https://mwtemplates.ticksy.com with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Also attach the screenshots of your issues. We will assist you. Best Regards!
I need to create a user for you to grant access to wp account. I need your email for that. For the host, I cant’t give access. Send me the info on centraldasgarotas@gmail.com
Hello, Dear Customer. Please create the user for this account modernwebtemplates.com@gmail.com Best Regards!
It’s created. Thank you!
I really would like to know what are the modifications you’re doing. you can send me a print on my email or paste the code. Thank you again.
There’s is another problem that I’m facing: translation. I need to translate many things that are in english into to portuguese, like the word “search” in the search box. Where do I do it? Is there a specific file?
1. Please install this plugin: https://wordpress.org/plugins/string-locator/
Then click WP Dashboard => Tools => String Locator => and perform a of search necessary phrase in theme.
2. All these words is possible to translate with the help of Loco Translate plugin: https://wordpress.org/plugins/loco-translate/
Please read this nice tutorial about how to translate different words in theme with the help of this plugin:
https://spyropress.com/knowledgebase/use-loco-translate-plugin-theme-translation.html
https://zemez.io/wordpress/support/how-to/manage-plugins-translations-using-loco-translate-plugin-2/
Best Regards!
Good Morning, do you have an answer for my problem with the full width photos?
Hello, Dear Customer. We are checking your issue. Very soon we will reply you. Best Regards!
ok. I’ll wait. Thanks!
Hello, Dear Customer.
Thank you for the access to your WP Dashboard. We have checked your issue. The default position of the model’s photos locates here: http://prntscr.com/woj9mn In this case, they appear fine both on desktop and mobile devices: http://prntscr.com/wojcpj You may assign these images here: http://prntscr.com/wok5cg In your case, the model’s images, for some reason, are located directly in post content: http://prntscr.com/wokrsj That’s why the appearance is incorrect at the front-end. So, please add photos in the appropriate place: http://prntscr.com/wokwin Concerning the model’s content: the model’s page structure differs from the default page structure. It has the post type architecture, that’s why it is not completely possible to edit it via page builders. But you may install the Elementor plugin and add some nice content inside, but in this case, we don’t guarantee the perfect results, because this page builder is not native to our theme:
http://prntscr.com/urw9k8 http://prntscr.com/urwag6 http://prntscr.com/urwawqFor further communication – please use our support forum at https://mwtemplates.ticksy.com/
Best Regards!
Hi, I have a problem with isotope_filters, apparently when clicking on a category / filter, it doesn’t load the models of the selected filter, instead, it filters the models that are already loaded. Let me explain, if at first it loads 12 models (as in the demo) and then I click on a filter, it will filter from those 12 models and never load other models. Is this theme not finished?
Hello, Dear Customer. To fix this issue – please click WP Dashboard => Settings => Reading => Blog pages show at most => and increase here value “12” to “48”. save changes and check results at front-end. Best Regards!
no that didn’t work I have 300 models, 50 for each category and I see that this theme does not help me to filter them. isotope filters are misconfigured
Hello, Dear Customer! In this case we need to take a look in depths of this issue. Pease submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hello, is there a MOnqy Back ? Because i must look: if some colume can be deleted, od any insert some other…
Thanks Marc
Hello, Dear Marc. Our theme is a good basis for models/escort agency. You may take a look at the theme’s rating and you’ll view that all our customers are happy. If you have any questions about this theme – please email us at modernwebtemplates.com@gmail.com and we will provide you with helpful information. Best Regards!
Thanks, but it dont work as well.
I get at the import of Demo
Oops, Unyson Backup requires PHP Zip module but it is not enabled on your server. If you are not familiar with PHP Zip module, please contact your hosting provider.
so i can not work with that Theme, as i would
But i will be happa: when you refunde for that Theme. Because it have so much plugins also and it snot what i thinked before.
Hello, Dear Customer. We can solve all your technical issues. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Sorry, thanks, but i want to refund please
Hello, Dear Customer. You may submit a refund request here: https://themeforest.net/refund_requests/new Best Regards!
^Why refund not for that Theme ?
We talked about ?
best regards Marc
Hello, Dear Marc. We really sorry, but since the product has already been downloaded there is no way to return it, therefore we can not process refund. For more info please visit this page https://themeforest.net/page/customer_refund_policy Best Regards!
Hello,
Is the site structure of this theme optimized for SEO?
Hello, Dear Customer. The theme has the basic optimized structure for SEO. Best Regards!
Thanks, do you think this would work with PHP 7.4?
Hello, Dear Customer. Yes, it will work with PHP 7.4. Also please contact us modernwebtemplates.com@gmail.com and we will provide you with the additional information. Best Regards!
Hi. Thank you for your wonderful template.
I have to questions/problems:
1: Is it possible to create a template for a model page? I translated all items for a model, but i have to add them each model i want to register. Or is it possible to dublicate an entry?
2: add video/revolution slider to model page I added a revolution-slider slide to a model page with a movie, but now it overlays all model informations. How can i add the movie on the top of the model site?
Thank you Angelo
Hello, Dear Angelo! 1.You may duplicate entry via this plugin: https://wordpress.org/plugins/duplicate-page/ 2. Concerning second question – please contact us at https://mwtemplates.ticksy.com Best Regards!
Hello sir I´m intereted in your Ubella wp template. Can new users register on their selves (without admin intervention)? Are there any profile subpages for users? Mean like profile page with photos + insterted info? Does your theme supports “MEMBERSHIP WEBSITES” (users can create Membership based websites where the Talents or Users can pay while registration and become a Talent (or another role)) Best regards
Hello, Dear Customer! Please contact us at support@modernwebtemplates.com and we will provide you with detailed information. Best Regards!
good evening, I bought this template but it does not meet my needs. I kindly ask you for a refund. Thank you, I await your reply.
Damiano Petrelli
Hello, Dear Damiano Petrelli! Please submit a refund request here: https://themeforest.net/refund_requests/new Best Regards!
Where do I go to change the button text on my home page?
Hello, Dear Friend!!
If you want to change the text in the buttons on the Home Page, you can do it with the Unyson Page Builder
Please click WP Dashboard => Pages => Home Page and scroll to the section where you want to change it:
http://prntscr.com/vqmzrr
http://prntscr.com/vqn1r2
If you will have more issues – submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your issue. We will try to assist you. Best Regards!
n the models part, I want to add different categories and subcategories. How do I get it to show me only the names of the subcategories of a specific category and not all the subcategories of other categories in the menu within the models section. Example:
We have two Categories and two subcategories for each category:
FLORIDA - Miami (3 models) - Orlando (4 models)
NEW YORK - Olean (2 models) - Elmira (3 models)
If I go to the link ../models/florida I want it to show me all the names of the FLORIDA subcategory (Miami and Orlado). It does it shows me the 7 models and the names of the subcategories but unfortunately also the names of the NEW YORK subcategory (ALL Miami Orlando Olean Elmira)
when it should only show Miami and Orlando (ALL Miami Orlando)
Note: Previously when I created the parent categories FLORIDA and NEW YORK I gave them the option “Show Filter”, the subcategories do not have that option
I need to fix that as I work with many categories and not just one category.
my Purchase Code: db3974c0-bf6c-452b-92f8-9708a3955255 buyed 10 Nov 2020
Thanks a lot Toni
Hello, Dear Toni. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your issue. We will try to assist you. Best Regards!
HI. I’m getting this error on maps. Can you help?
util.js:227 Google Maps JavaScript API warning: RetiredVersion https://developers.google.com/maps/documentation/javascript/error-messages#retired-version
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the link/login/password for your WP Dashboard and we will assist you. Best Regards!
Hello,
The Social Network Icons don’t appear anymore in the Header Slider, even if they appear on admin panel. Can you help me to correct this problem ?
Regards, Jeremy
Hello, Dear Jeremy! Yes, we can help you with this issue. Please send us an email at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hi Author,
After installing all plugins – Started demo imported it all happened but when I run the site- It says “Error establishing a database connection”
Page looks like this – https://i.imgur.com/ZpwBi2S.png
Please fix this problem urgently. Let me know if you require code/logins/cpanel ect
Hello, Dear Customer. We suppose that the issue is related with your server configuration. Please submit a private ticket at https://mwtemplates.ticksy.com and we will assist you. Best Regards!
No one has replied been more than 23 hours; I got reply on comment in 1 hour? Strange
Refer – PRIVATE TICKET #2560068 SS- https://i.imgur.com/jAIzVnl.png
Please act fast. URGENT !
Hello, Dear Customer. Your issue was successfully solved. Please check the ticket. Best Regards!
Theme colour change setting is not working. I have changed the colours, but the colours are not updating.
Hello, Dear Customer!
Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
Is this available in white version?
Hello, Dear Friend!
Thank you for interesting of our theme.
When you bought, you will dark and light version:http://prntscr.com/up3ie2
Best Regards!
Is there any way to see the LIGHT version Preview like dark version does?
Hello, Dear Customer. Sure, you may preview the light version here: http://webdesign-finder.com/ubella/light-theme/ If you have the additional questions – please email us at modernwebtemplates.com@gmail.com Best Regards!
hi, WP-SCSS Settings doesn’t work, i have this message on the home page: /home/lamaise/www/wp-content/plugins/wp-scss/cache/ “File Permission Error, permission denied. Please make the cache directory writable.”
Hello, Dear Customer. Please read this article to fix this issue: https://mwtemplates.ticksy.com/article/15922/ Best Regards!
We want model can login to their account, manage their account, update their info. How we can achieve that?
Please check my request and let me know. This is bit urgent
Hello, Dear Customer. For user registration and membership additional customization is needed. But you may try to implement this functionality using this manual: http://www.wpbeginner.com/beginners-guide/how-to-allow-user-registration-on-your-wordpress-site/ Also after adding registration ability to your wesbite, it is necessary to apply roles and permissions for any user. We we have another product, which already includes such functionality. For further questions please contact us at modernwebtemplates.com@gmail.com Best Regards!
Okay. Email sent to you. Email Sub “Inquiry Regarding UBella – Model Agency WordPress Theme”
Hello, Dear Customer. We haven’t received any messages from you yet. Please send your email once more at ourtechemail@gmail.com Best Regards!
Okay we have sent the email to ourtechemail@gmail.com. Email sub: “Inquiry Regarding UBella – Model Agency WordPress Theme”. Please check and let us know if you received it.
Hello, Dear Customer!
We will answer you as soon as possible.
Best Regards!
Can Admin also create Clients Profiles & Models Profiles? [What theme “Angel” themeforest has]
Hello, Dear Customer. Yes, the theme has this functionality. If you have additional questions – please email us at modernwebtemplates.com@gmail.com Best Regards!
