234 comments found.
hey there, I am a newbie to shopify, so maybe it is an obvious question but I need to add every product option as an image (like the color option in this demo https://foxic-theme.myshopify.com/collections/women-2/products/copy-of-short-sleeve-blouse). Can I use this kind of option design for multiple options?
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Do you have plans to add a feature so search bar would find blog posts? Or is it a bug, that it doesn’t find? Anyways, great theme 
Hi. We disabled this option but if you write in our ticket system our developers will be able to enable it on your store.
This is so slow. Its more then one week and issue is still not resolved. Unable to update the banners as theme is not loading in editor.
597288 Ticket No.
Hi! Write please a ticket number with your request please.
597288
No one is replying the ticket too. No resolution
Hi. I found your ticket. I am investigation it now. We will answer right in the ticket. Sorry for the invconvenience.
597288
Our developer has just answered by the ticket.
Hi. I have a problem with your theme. In the process of customizing your theme, the following error appeared.
Broken HTML has been detected in your theme’s sections/product-template.liquid file. Check that there are no missing or extra HTML tags present.
How do I fix this? I am trying to submit a ticket, but the server at http://help.big-skins.com/ has a problem.
Hi. Yes, we are processing issue with the hosting now. During 1-2 hours the problem will be figured out. Sorry for inconvenience.
Ok. I’ll wait.
Hosting provider fixed the problem. You can use the ticket system.
i love the theme but for someone reason when clients leave a note at cart it doesnt come to the backend of shopify can someone please assist me with this issue.
Hi. We made a patch in latest releases. Write a ticket here help.big-skins.com and we will apply a patch. You probably use old version of the theme.
will the patch effect on how our site operate or cause any changes in the storefront
Do not worry, our developers will make their best and it is changing of a single line in the cart file.
also everytime i try to sign in to create a support ticket i get access denied
I have just checked the ticket system and no problems, but you can write here bigstepscenter@gmail.com your email that you registered and we will check you account.
i have sent an email please i need a fix for this asap too many compliants from clients
Hello, we’ve created support ticket on your help portal but did not get any reply yet. We’re having errors with Foxic 2.4 on collection page tools (sorting function does not work).
Hi. During a hour your ticket will be #1 in the queue. Sorry for a delay.
Good day. I just bought you’re theme and planing to move our company website on it ( Currently using Ella Theme ). Did some testing and builded a website, will say it is really nice, sure there is a lot to improve but for start it is amazing theme. Maybe you would be able to tell how often you do updates and if you have a roadmap or information about upcoming changes to theme?
Hi. We do not have a standardized schedule for updates and accurate data on new features because it confuses potential new customers to buy right now or buy later / and the update cycle is limitless for us.
Do you have any plans to introduce these systems: 1:Pre Order system with pre order tag on product – Button Says Pre-Order even if stock is not below 0 2:Progress Bar until you will get free Shipping 3:Timer For All Products At Once for Flash Sale 4:Timer For Pre Order item when it will arrive – reach Warehouse 5:Real Inventory Display on product page 6:Real Information in “Hurry Up!” Progress bar. 7:Product Page with filter sidebar 8:In Product page offer a child product – Like you buying batteries, but you charge them you need Charger, so you will see it in the same page. 9: UpSale System
Thank you for amazing work you already did.
Thank you:) Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Sub-Menu for Header Nav not showing
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Is it possible to use the homepage layout builder for the about page, instead of using the about us template? We’d like to expand a lot more on the about page instead of just utilizing a basic restrictive about page?
Hi. Everywhere sections builder has not beed ready by Shopify yet.
When I add in the products description i.e full description, won’t show the description when there is a paragraph break on the product description. This is very weird. Also, my email susangajurel@gmail.com hasn’t been conformed for the ticket.
Hi. I have just confirmed all customers. Check please your account directly in our ticket system. Description might be disabled in the settings. We can check it. Write it by ticket please.
Hello,
I have tried to register an account on your ticketing system to create a ticket, but unfortunately did not get an email to verify and raise a ticket.
On each of the products I create and new products, the following is at the bottom:
“Size: L Rain Cover: Yes Backpacks Type: Internal Frame Material: Nylon Big Capacity: 60L Features: Water Resistant,Durable,comfort,Thickened Pad on the back Support: Metal Support”
How do we remove this, please?
Sorted.
Hi. We found such problem in version 2.3, but it has been already solved in the latest version 2.4 Anyway you can write here in our ticket system http://help.big-skins.com/ please and our support team will answer/help any questions.
*We activated today all new customers manually. You can check your account as well.
Hello, based on the ticket number (196754) I would to request cancel my subscription and kindly refund template cost, because this template depends on third party app to enable multi languages and depends on Shpoify payment gateway to enable multi currencies and There are many countries that don’t support this service.
Hi. We answered you by a ticket.
Thanks a lot
Hi – Is there option for product bundling on product page?
Hi. Such option is absent in the theme by default.
Hello I’ve requested to create account on http://help.big-skins.com/, and id didn’t receive any replay ? There are a lot of bugs and there are many incomplete points in Foxic manuals document
Hi. Write please a ticket number that you opened. I will investigate the ticket history.
Ticket Num:196754, All I want to know how edit or customize upper Language and Currency menu ?
Please ask Mr. Antony Brooks to answer me on the ticket and please I need clear answer not incomplete manual document
Hi. Sure. The task is sent to the developer to check it. Our support week starts on Monday, but I will ask support to check your ticket on Sunday.
Is HTML template is available?
You guys are simply telling going to release HTML version. Please let me know the exact date, so I can plan according since I am a Java developer.
Hi. No exact date, our html is sent to TF and it is under the reviewing. We want to approve it nearest time.
Hi Got a Pet Niche Demo?
Hi. In nearest future will be pets demo (2 month).
Hello How do I disable the sticky add to cart button
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Please check my ticket
Thank you. It has been just answered.
Hello How do I disable the sticky add to cart button
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Your customer support is being very poor. We’re having a lot of trouble with the theme set-up and several bug problems, and they take days to respond or solve simple issues. I would appreciate if there was a service a little bit more fluent.
Hi! Usualy we help customers during 24 hours, but Write please a ticket number and I will investigate it.
I’m changing the theme of my store, and I’m considering using Foxic. I just wonder, if you happen to know what demo is your fastest (page speed)?
Hi. All demo home pages have +- the same page speed.
