220 comments found.
Hi, does purchasing a theme give you lifetime updates?
Hi, does purchasing a theme give you lifetime updates?
Yes, you will receive lifetime updates. Thanks
“Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hello i can’t edit footer section. no footer in settings
Hello, I want to change the text of the button on the services. (Consult now) .how can I do?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/vhhpoo
Thanks!
j
Where am I find Demo imports please?http://sleeenv.cluster030.hosting.ovh.net/wordpress/
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi there, i cant seem to change the global colours since the last update.
Hello,
Please save the theme option again and reload the site.
Thanks
surprisingly it worked when i did. I wonder what the issue was
You have encountered your browser cache.
Hello,
I am using the Lawsight Theme. I would like to add the language select option on it for my page. Do I need an extra plugin? what I Mean is that the website primary will be on English but people can have the option to change the whole site to Spanish or other language. Thanks,
Dan
Hello,
You need to use additional plugins and add options in the menu. Can use these plugins: WPML, Polylang …
Thanks
The url to download the PDF is not available, could you help me please
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
I am having issues with the following plugin:
Booked Add-On: Front-End Agents Deactivate Adds the ability for Booking Agents to manage their appointments on the front-end.
Version 1.1.15 | By Boxy Studio | View details | Check for updates Update failed: <!DOCTYPE html…..
Let me know how can this be fix.
Thanks You
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi, I’m customizing the new template but there is something I don’t understand: the header continues to appear on the home page and when I turn it off in the “Page title” tab, the menù turns into a gray backside color. The site is on www.avvocatogiuseppegandolfo.it. Please tell me if you need credentials to resolve the problem. Thanks
Hi there,
I cannot check your site. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I’m having trouble putting the header menu transparent on my home page
when I disable the option that does not show the titles it appears like this http://prntscr.com/ul64wi
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
ok, i’m wait!!
It would only be that later I have no more problems with the subject! Please, I have to present it this Friday
I am checking your ticket. Don’t worry, It will be fixed soon. Thanks
Wonderful, thank you very much now it’s perfect
Service alanına eklediğim servislerin hepsinin alt alta tek bir sayfada komple gözükmesini istiyorum fakat sınırlı sayıda gözüküyor. Eklediklerimin hepsinin gözükmesini istiyorum.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
How do I change the color of the transparent header? I am not getting it and in this theme there is no option in the panel
Hello,
Can you send me the screenshot where you want to change?
Thanks
I need to change background color and font color
Hello,
You can find option for the problem here. Please see screenshot:
- Change the menu color: https://prnt.sc/uf05lv - Background color. We do not have this option available. Can you custom css:
@media screen and (min-width: 992px) {
body #header-wrap.header-layout2 {
background-color: #fff;
}
}
Thanks!
Thanks!
Hello, I need help with the background color of the mobile menu, I’m trying to change, but I’m not getting it, I realized that the color of the mobile menu is linked to the desktop menu, I need to put a different color.
The menu is white with the white background and the letters too, I need to have mastery of the colors in this field
https://prntscr.com/uhbwn6Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi! I’d like to buy this theme and i have a question about the images in the demo: can i use it on my site or i need to buy those images from the stock agency? Thanks in advance!
Hello,
You can use any of the images on the demo without purchasing a license.
Thanks
Hi, I’m using the Lawsight Theme. I’ve done all that I can to get the Google Map to work on the contact page, still doesn’t work. https://porterlawmemphis.com/contact/
- I’m using a Google API with Billing Enabled - I’ve verified the URL with Google - I’ve added HTTP references in the API console - I’ve enabled Google Map JavaScript API and Google Embed Map API
Please assist, I don’t know what else to do.
Thanks!
Please disregard, the billing account was not linked. Thanks!
Thanks
Hi, this theme has major compatibility issues with WP Bakery Page builder, for example when adding a Fancy box or a custom heading, if you try to add custom class or styles to the Fancy box’s title/description with a double quote, and save your work, the fancy box renders empty, and when you look at the code in classic editor (text editor not backend WP Bakery editor) you will see that whatever you had entered in Fancybox or custom heading is broken into multiple chunks. The social icons widget offered by Case Themes also has issues.
I had submitted several support tickets on Ticksy but the support team sometimes doesn’t understand what my issue is and even if they do understand, the issue is solved using some work-around and I never know what they did to fix the issue so that if I face the same issue in future, I rely on the support team for fixes, which also means I need to keep buying support from them WHICH IS NEVER GOING TO HAPPEN.
I would also like to know where I can find the latest version of the Slider Revolution plugin? The last comment also asked the same question and the author replied:
I have updated to the latest version on the server. Can you remove and reinstall the require plugin.
Which server? Where can I find that server to download the latest version because in theme options I don’t see any place where I can fetch latest version from any server.
I want my queries and issues addressed here, publicly, each time I ask something here the author asks me to submit a support ticket and I only get temporary fixes and workarounds when I submit a ticket. The theme needs to be fixed and compatibility issues with WP Bakery solved.
Hello,
I have updated to the latest version on the server. Can you remove and reinstall the require plugin. Thanks
Where am I find Demo imports? site: freeman.idesignandart.com
advise me.
