778 comments found.
Hello,
I planing to use “Polylang” plugin for extra language options. Will this plugin work with the onelife theme?
Hi.,
Thank you for contacting us.
Sorry, we have not tested our theme with any third party plugin ( Polylang ) other than the plugins listed in the theme page. Our them is fully compatible with the WPML plugin.
Regards., DesignThemes Support.
Hi, since i installed onelife theme it’s was an error in import demo data , after solving this theme is very slow to load and modifying the template or changing the content is almost impossible and some pages like slider revolution can not open it to edit, though i install wp Rocket and imagify plugins and remove all unused images and plugins
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
I sent request with all requirements via form
Hi.,
1) Can you please try to disable the external plugins, other than the theme recommended plugins, and check the issue.
And also, kindly make sure that you have assigned the server requirements properly.
2)You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation: https://assetcleanup.com/docs/
Please refer to the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
kindly note that according to your previous recommendations, we have already de-activated any external plugin such as WP rocket and imagify
We have removed all the unnecessary pages and we’ve installed asset clean up plugin and have started optimizing the content with little enhancement.
Some buttons or arrows are not visible to the user such as the before & after page www.xlinethreads.com/gallery/before-after-gallery/
also all design layout for blogs not working or display as original onelife theme!
We need to know what plugin will be used to optimize the images ?
kindly note that according to your previous recommendations, we have already de-activated any external plugin such as WP rocket and imagify
We have removed all the unnecessary pages and we’ve installed asset clean up plugin and have started optimizing the content with little enhancement.
Some buttons or arrows are not visible to the user such as the before & after page www.xlinethreads.com/gallery/before-after-gallery/
also all design layout for blogs not working or display as original onelife theme!
We need to know what plugin will be used to optimize the images ?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
could you please support for slider revolution can not editing till now
Hi.,
Your issue has been resolved – https://prnt.sc/110kau3 Check it out
Also, please check your server requirements – https://support.wedesignthemes.com/knowledge-base/server-requirements/ If not match, please contact your hosting team to increase it.
“RATINGS!!
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance”
Regards., DesignThemes Support.
good morning, Attachment for before and after gallery i mean the slider of the home page.
And could you please support me to remove topic section in dashboard that increase more than thousand topics per day and i get error when delete
Hi.,
1) Are you talking about this one – https://prnt.sc/111ckko ? Let us know
2) We can not login into your site. Please send some screenshots of your issues. we will help you.
Regards., DesignThemes Support.
good morning, firstly yes this slider in attach but not for next&previous icon, it’s for slider content and images can’t open to edit.
Second i remove your support admin user that i found new users can’t be remove also i deactivate register new user option.
finally i found topic section in dashboard that increase more than thousand topics per day – (Is that security issue in theme ?) – and get error when delete
Hi.,
1) Can you please send a video reference of your issue. We will help you.
2) If you are using any other third party plugins, Other than the plugins listed in the themeforest page. Please deactivate those plugins and check it out.
Regards., DesignThemes Support.
Hi, that is screen shots for our issues
https://xd.adobe.com/view/543ac5fb-32ae-4ed5-bcab-96de13d0b42a-0169/Hi.,
This is from “bbPress” plugin. So please contact the corresponding support team.
Regards., DesignThemes Support.
Hello,
I have updated your theme to the latest version and Wordpress is on version 5.6.2 I get this jquery error
HEAD https://www.telemesdental.gr/wp-content/uploads/2019/12/replace-signature-bg@2x.jpg 404 (Not Found)
jquery.retina.min.js?ver=5.6.2:formatted:99
The site URL is: https://www.telemesdental.gr/ Also, I get a bunch more JS errors that were not there before.
Do you know why this happens? Is there any solution for the above?
Best Regards
Hi.,
https://prnt.sc/10u2dkd We checked your site and no console errors. Please check it.If you are using any other third party plugins, Other than the plugins listed in the themeforest page. Please deactivate those plugins and check it out.
Regards., DesignThemes Support.
Yes.you are right. Yesterday i removed the async js plugin thatwas creating problems with the theme. Now i do not see any problems neither.
Thank you for your time
Best Regards
Hi.,
Ok, Thanks!!
RATINGS!!
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Responsivede service filter buttons are broken. How can I fix this?
https://hizliresim.com/OxodQhPlease check the screenshot.
Thanks
Hi
Kindly send the page link in which you are getting issue. We will try to find out the solution
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
@media only screen and (max-width: 767px) {.dt-sc-fitness-procedure-sorting {margin-top: 0 !important; }}
Refer: https://prnt.sc/116e9uz
Note: If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Hi, i just finish my website and install polylang but the arabic bersion doesn’t work properly check the link https://www.landing.medical-hospitality-morocco.com/ar/accueil-%d8%a7%d9%84%d8%b9%d8%b1%d8%a8%d9%8a%d8%a9-%d8%a7%d9%84%d9%85%d8%ba%d8%b1%d8%a8%d9%8a%d8%a9/ can you please tell me why thanks.
Ps: My website now is in frensh but i want to add the arabic as second language
Hi.,
Sorry, we have not tested our theme with any third party plugin ( Polylang ) other than the plugins listed in the theme page. Our them is fully compatible with the WPML plugin.
Please contact the corresponding plugin ( Polylang ) support team.
Regards., DesignThemes Support.
Hi, still have the same problem even after using WPML plugin
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, i send you the credentials thanks for your time.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Hi, changing the dt_procedures from the procedures url doesn’t work on child theme. When I switch to primary theme it works good. Got any tip for me?
Hi.,
Thank you for contacting us.
Get into Admin Panel > Appearance > Onelife Options > Procedures > Permalinks there you can modify the slug value as per your need.
Refer : https://youtu.be/84NAXBP5LBI
Yes, I know that. But as I said it doesn’t work when using child theme.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Ok, access send via form.
Hi.,
Please check your mail ID. We replied.
Regards., DesignThemes Support.
Hi, I dont change anythings on theme options. There is mistake. Can you help me?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello, how can the read more of the blog be translated into Spanish?
Hi.,
Please refer this link for more info -
http://themessupport.com/forums/topic/translate-theme-2/Regards., DesignThemes Support.
hey there thanks for the respond i only have one issue right now and it is my hotspots with im trying to create on my service page and its not working can you please help me out with hotspots as well please ?
best regards
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I have updated to the latest version, still have issues with toggles. Toggles disappear from the page after loading!
Hi.,
Please clear cache and check it out – https://prnt.sc/xsowb2 Toggle working fine.
Regards., DesignThemes Support.
hey there i just started to design the website that i purchased last year from you and it dose not allow me to update my plugins can you please check on that for me my wp backary dose not update
Hi.,
Thank you for contacting us.
Please refer the Knowledge Base for updated plugins licenses :
http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/If you need to update plugin files, please, send us a message through the right bottom form located@ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Hi what kind of hosting is required
Hi.,
Please have a look at the following article for the requirements of the theme and you can choose the hosting plan based on it.
http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/Hello,
Just informing you that this theme has a small issue with WordPress latest version 5.6. Toggles disappear from the page after loading.
Many thanks,
Natasa
Hi.
We have fixed WordPress 5.6 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Hello, I just bought this theme. Could you give me the link for purchasing photo licenses. Thank you!
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/onelife.txt
We have used most of the images from Shutterstock and BigStock images you can purchase the images from there with subscription plans.
https://www.shutterstock.com/pricing https://www.bigstockphoto.com/subscribe/Open Source Images
https://unsplash.com/s/photos/plastic-surgery https://unsplash.com/s/photos/surgery https://unsplash.com/s/photos/doctor https://unsplash.com/s/photos/hospitalThank you, we look forward to help you!!..
Hi, I’m about to finish building the website, but it turns out that the web in the safari browser does not show the texts of any page on both iphone and macbook pro, however the texts are but not visible. With other browsers such as chrome or firefox everything is seen without problems.
the provisional url I have so you can see this is: https://clini355-cp6.wordpresstemporal.com/clinicauniversitariaeme.com/la-clinica/Same problem in other sections
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
hi,
how can I translate Copyright Section using the WPML plugin?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will help you.
Regards., DesignThemes Support.
Hi, where can I add the social media channels? I could not find it anywhere!
thanks in advance
Hi.,
Thank you for contacting us.
Please Go to Dashboard > Appearance >Onelife Options > Layout > Sociable > Edit Your Social Media Link
Please refer the attached screenshot : http://prntscr.com/ghsx27
Note: Each external link should always start with http://!
Hi again, i have a small issue here https://imgur.com/QJ0JfNl the vertical nav doesn’t work properly like in the demo
Hi Mousannif..,
Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
Regards., DesignThemes Support.
It looks like the new update crashed my site. https://rejuvemedlima.com. The mobile does not work and the homepage is not showing properly. Most of the links do not work as well. How can I fix this? This is an error due to the update and the site is not working. Please advise.
Hi.,
Can you please send video reference of your issues. As well, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, please i want to replace those icons with new ones that i create https://imgur.com/3RKAVlc how can i do that
Hi
Kindly send the page url, so we can have better understanding and assist you
