142 comments found.
Purchase this template a while ago, and the shop template section ever worked. It only shows the products but no sidebar. Even though I install other demos it still doesn’t add the complete template with sidebars.
Now I got the website already finished and still can’t see the Shop page correctly. :/ Updated the template to the latest version and no success on the Shop page.
Hi,
You can add sidebars in the Appearance > Widgets section. You need to add widgets to the Woo Sidebar.
regards
hello i bought this theme although requirements are met import didn’t work properly, there is no footer header etc, ticket system is not working it gave me this error Sorry, this Envato account is already exists in our database. please help thanks
Hi,
The error means that you have already assigned your purchase for another email and created a support account. You can send your purchase code using the form on this page and we will check the assigned email – https://themeforest.net/user/stylemixthemes.
regards
Greetings Stylemix Themes, I know you are a very complete company and your work speaks of you.
I am a customer of yours since I bought the theme (Betop) which we tried to do the Importing the demo content which gives totally wrong, we looked for all the way to solve it as to update the PHP try it on another server, we did all the steps of your documentation: https://docs.stylemixthemes.com/betop-theme-documentation/getting-started/demo_import and even hired a Freelance and there was no solution.
We even tried to create a Ticket but it did not go beyond this screen: https://prnt.sc/10hgovp so we did not succeed, when we investigated we realized in the comments of themeforent that all those who buy the theme have this problem and last a very long period to respond and see a solution.
Already the period of delivery of the project I have it very delayed to comment to last 5 days or more solving the problem of sending a Ticket and then a week more to answer me the Ticket.
Unfortunately you want a full refund as I will have to finish my project with another theme.
I am waiting for the refund, Thank you very much for your time. And thank you in advance
Hi,
Your support is expired, therefore, you can’t submit a ticket due to the support policy of Envato. You can read the definition of support here – https://themeforest.net/page/item_support_policy.
The comments section is only for pre-sale questions. If you have technical problems or questions, then please renew your support.
You can always ask for a refund from your Envato account.
regards
I bought your theme and even paid for it, but I’m not getting the download because I misspelled my last email. Please help.
Hi,
Please contact the Envato support team to resolve the problems with your account – https://help.market.envato.com/hc/en-us.
regards
The import demo is not working. I bought this two days ago and I tried everything the manual said to do. I called my hosting provider, I even hired a freelancer to install it for me and he even tried installing the theme on a different hosting platform with the same results..
Reading the reviews I got a bit sceptical because I clearly am not the only one with this issue and it looks like the customer support takes up to 5 days to respond or in some cases people say they don’t get answers at all.
I did a bit of research and I also noticed all the good reviews were placed on the same day (on facebook) which looks a bit fishy to me, but could be coincidence, whatever..
I would understand waiting a couple of days for a bug within the demo that is already installed, but how can you sell a theme when the demo is not even installing properly?
Already made a ticket, but no response.
Update: Seems like there was a compatibility issue going on with wordpress importer itself. The support has set back an older version of the importer and “successfully” imported the demo, however, the demo is still not working, header and footer is not showing up, the margins are off, elements are missing, shop page is not working and the design of the shop page is also off than that of the demo. Design looks really nice, however, I can’t afford buying a theme and then either waiting a week for just the demo to be imported properly or having the theme not work at all.
Asked a refund which is pending atm.
Hi,
Our managers have replied to your refund request. We have transferred the mentioned problems to our QA managers. They will check those issues and take the necessary measures.
regards
Hi,
Thankyou for the assist and quick support. Would definitely not ask a refund if it wasn’t for the compatibility issue. Customer support seems really nice and helpful and the response didn’t take as long as some people mentioned in the reviews.
Keep up the good work.
kind regards
We are working on alternative ways to fix the compatibility issues. We hope it will be fixed in our future updates.
regards
Also one question Can we only able to purchase courses or also conduct online classes over here?
Hi,
There is no online course functionality in the theme by default. You can only book an offline class/course on the website.
regards
Hello,
I am interested to buy this, but i have one query can i integrate here online learning management that we have like “Education WordPress Theme – Masterstudy” ?
Hi,
The MasterStudy LMS plugin isn’t integrated with the theme. You can use this plugin in the BeTop theme. However, it may require some additional styles to fit the design of the theme.
regards
I confirm that the import of demo templates does not work…. and the technical support does not answer, since a week I’m still waiting for a serious answer. They told me follow the instruction manual… I followed it, contacted the hosting who did what they asked, but the demo doesn’t work and neither does the theme… don’t buy it.
Hi,
Our support team replied to your tickets multiple times. We can’t guarantee immediate solutions as the resolution time depends on the nature of the issue. Our support team is working on your problem and provide you with a solution soon.
regards
after importing theme it doesnt work you can see it on https://mediumcollege.brangolab.be/
Hi,
Please contact our support team and provide your site credentials. Our support engineers will help you with this problem.
regards
i already did
Can you help me further with the problem i’m already waiting a day 
Our support team will reply to your ticket ASAP.
regards
The support is really slow to be honest.
As we mentioned on our support website, we’re experiencing a much larger number of tickets than usual so the waiting time is longer than expected. The response time could be up to 5 days.
We’re working hard 24/7 to get back to you as quickly as we can and we will make sure your request will not go unanswered.
regards
Hi, After importing the demo i am seeing your demo is not imported properly. Homepage is broken and footer is not coming here is the site link https://www.carolbensonma.com/ Plz advise
Hi,
Please contact our support team and provide your site credentials. Our support engineers will help you with this problem.
regards
The import of demo templates does not work….
Hi,
Please submit a ticket with sire credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
I need to know how to remove betop logo from the template. Ticket opened 4 days ago and no onw answered… bad communication.
Hi,
The logo can be changed under the Appearance > Header Footer & Blocks section by editing the header via Elementor page builder [https://prnt.sc/xl5bgs]
regards
Hello there; I got the theme from envato. No demo can be loaded. I’ve tried it multiple times, both locally and on the host, making all the necessary settings over and over. Many people have written about it. What to do to be able to download the demo.
Hi,
Please submit a ticket using the Envato account that you purchased the theme and our support team will help you.
regards
Hello guys please check ticket: #Z167
I need urgent help.
Hi,
Your ticket is assigned to our support agent which means you will get a reply to your ticket soon.
regards
What is the point of paying for support when you don’t bother to update the theme? The last update was Nov 19. Reading the comments you keep promising an update is coming but it never happens? Very poor and puts me off ever buying one of your products again. When you are going to realise the to most of us, customer support is the most important thing? I read nothing about delays in responding to tickets, clearly no updates to the theme etc. Very disappointing.
Our developers working on the theme new version, we hope it will be released very soon. Sometimes it takes more time in order to check compatibilities, bug fixes, and new improvements.
Please note, support does not relate to the theme updates, you can receive updates even without an active support period.
regards
Hi I purchased your theme with my Envato Elements account. I’m trying to import demo content, but the pages are all messed up even though my system status meet all the requirement such as memory limit. Can you please help me?
Hi,
Unfortunately, we do not provide support on Envato Elements. Please follow this docs -> https://docs.stylemixthemes.com/betop-theme-documentation/
regards
Ticket #63355
If you created a ticket, please kindly wait, our managers will contact you ASAP.
regards
If it is not solved soon I will have to request a refund, the code verifier validates everything.
As it was mentioned previously please create a ticket.
regards
The import of demo templates does not work….
Hi,
Please create a ticket with your site credentials and our support team will check it and contact you ASAP.
regards
DON’T buy if you need help. I have been waiting for a response to ticket # 61959 for almost a week. The import of demo templates does not work and they do not support (not my server’s problem). A shame
Dear,
Our managers replied to your ticket, please check your Inbox.
Please note: We never advertised that our support team replies immediately. We are experiencing a much larger number of tickets than usual so the waiting time is longer than expected. You can see this notice in our ticket system -> https://prnt.sc/vdsazq which means that answers to the tickets can take up to five days.
regards
