193 comments found.
Hi I emailed you 1 week ago but did not hear back. So I wanna have refund
Hello,
I check the ticket we replied you twice? but mail not delivered see email wrong https://prnt.sc/x4ztyb
Please create ticket again.
Hello, when installing it tells me that it does not have style.css, can you help me?
Hi,
You are trying to install full zip package please unzip and see uploads folder contain digrco.zip this is the installer file
I have been having issues with the services page since the past 3 days, but it has not been fixed, I sent mail to support since Friday; Kindly find link to the recorder screen of the issue below thank you. https://drive.google.com/file/d/1y17B0dcqyb-vB0pJXM0g3yAZLk_y98FR/view
Hello,
I replied you in ticket please check.
support wb bakery page builder? if i purchased it ?
Sorry it is Elementor Page builder base.
Hello Friend, How do I change the background color of the entire header in the Technology template? It always turns purple.
Hi,
Please create ticket in our site need custom CSS https://www.radiustheme.com/ticket-support/
Thanks
does this theme support r2l?
Yes support RTL
I’ll buy it but there is another issue, which i talked about in detail in another comment, it is not letting me change the button’s text color in element “title text with button” ...
Can you please mail me which button? I will check and update soon.
Please lemme know your email address.
Hi there, how do we access Pricing Table 5 as shown here: https://radiustheme.com/demo/wordpress/themes/digeco/our-pricing-5/
I only have 4 options in my theme..?
Hello,
Please update latest version of theme and make sure digeco core plugin up to date.
Thanks
Hello, I am going to buy this theme but there is an issue on the footer of this demo: https://radiustheme.com/demo/wordpress/themes/digeco/home-2/
Is it going to be a problem?
Oh lovely.
hello, i like your theme very much. but I have a small problem. It looks very big when I add the product photo. I remove the placeholder.png from the Woocommerce settings, it still doesn’t work. What can I do to make it look like the one in the demo. could you help me please. Website: https://markasi.com.tr/product/baslangic-paketi/
Hi,
Have you changed layout? See our demo https://radiustheme.com/demo/wordpress/themes/digeco/product/planning-idea2/
Thanks
No, I haven’t made any changes.
Our demo and your look don’t match. Please create ticket in our site with admin access we will check https://www.radiustheme.com/ticket-support/
Hi can you tell me which PHP version does this theme support?
Hello,
Our Demo running PHP 7.4.x you can use 7.2 or 7.4 it will work.
Not recommended!
This is the worst WordPress theme I ever bought. Either automatic or manual demo installation not worked for me.
Also very poor and general responses for the support tickets.
Hello, I checked your tickets 5+ months ago we provided you support for demo import and success install demo on your server by manual import.
One click demo import related with some server settings like PHP version, Server Memory, Execution time, Upload limit, CRL etc..
But manual import should work cause it is WordPress default XML import if manual import not work then your server not optimized for WordPress.
We have docs how to update theme https://radiustheme.com/demo/wordpress/themes/digeco/docs/#update but you deleted full theme and tell us to import demo data again.
Demo import not under support but we import demo data if our customers face issue.
Send me admin access in ticket I will check again.
Thanks
I mentioned all the reasons for why I request your support from you and also the reasons for deleting the demo.
And I also mentioned all the credentials and the purchased code in both request ticket and email. Without even checking anything your denied to support my issue.
Thanks!
Hello,
I explain you why one click demo import not for you. Also you just update theme why need to install again. For update I sent you doc link.
Your support expire please renew support and mail me admin and FTP access I will check and import demo for you.
Thanks
Renew support 
I sent my support request 2 weeks before it expires.
And I’m not expecting your support anymore. Since it was a client project, I had to hire a freelancer for another 50$ for the theme installation.
Just commented here because I wanted to share my experience about your customer service with the community.
Thanks!
We already fixed your issue first time then you ask again to install demo data. As per Envato support policy demo data install not under support but if our customer face issue we help them to install demo data. Sorry we can not do this task multiple time free.
Hello, On the Shop page, people need to click only on the title to see the product details; I want people to be able to also click on the image of the product to see the details of the product. Could you let me know to set that up, please. Thank you. https://new.creativemt.biz/altos/shop/
Hi,
We have add to cart option in image hover so here image link will not work.
Hello, can you indicated where can I add “cart option image” on the theme, please. Thank you.
Sorry I am not clear cart option image?
How can I add an “eye” ICON (besides add to cart, etc.) in my products for people can click and view the details of single product?
Your support expired please renew support then create ticket with screenshot. https://www.radiustheme.com/ticket-support/
Thanks
Will this theme work with static WordPress hosting such as hardy press?
Hello,
It is WordPress Theme it will work in WordPress. No idea about static WordPress hosting.
Thanks
Can you please let me know how can I add Instagram sharing in single product. Page
Please check in wp org you will find social share plugin try plugin.
Can you please provide custom code, For Instagram sharing product.
Rest all the social media options are available. Only Instagram is not available.
If you cannot provide the code, Please, suggest the best plugin for sharing the single product.
Thanks
You will get manny plugins like this https://wordpress.org/plugins/ultimate-social-media-plus/
Hi, just a few questions…
Are all the homes that are seen in the demo included in the theme?
Does the demo content also come on the topic?
Hello,
Yes all pages are included with demo also demo images.
Thanks
Hi, did you have demo for woocomerce homepage design ? i just see shop page only, but not find shoping layout for homepage
Hello,
Sorry we don’t have specific demo for WooCommerce. We noted will add future.
Thanks
automatic cart increase
I saw your new update on theme but sorry to say problem is still.
Hello,
We tested it work please send me your site url and admin access I will check https://www.radiustheme.com/ticket-support/
Thanks
I need admin also so create ticket.
Hi, some of translation strings doesnt work on my website. “Search” “search resulst…” “SEE ALL (this one is missing on pot file). etc. Can u guys help me ?
Hello,
Please mail our support with access we will check and fix it. https://www.radiustheme.com/ticket-support/
Thanks
How to solve RT Video not working on Home-4? When I try to play it, it said “www.youtube.com refused to connect”
Please check video url added properly only add url no extra parameters. Demo is working https://radiustheme.com/demo/wordpress/themes/digeco/home-4/
Ok thanks
Hi! If I will install the child theme, what will I need to activate? the child theme or the parent theme? Thanks!
Hello,
First install parent theme then install child theme. If do any customization then use child theme.
Thanks
