Hi,

You can use:

.btSiteFooterWidgets {
    background-color: #ff0000 !important;
}

Kind regards,

BoldThemes team

great thanks!!!!

Hi,

We are sorry that the theme does not meet your needs – you can submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Please note that on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. We are located in GMT+1.

Unfortunately, last few days fall into the exceptionally category. Our support will answer your tickets today. Sorry for that

Kind regards,

BoldThemes team

Hi,

Sure, please follow the steps outlined in our theme documentation to import demo content – http://documentation.bold-themes.com/eventim/getting-started/#installing-demo-content.

Should you need additional help in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

great…you nailed it!

is there a way of making the logo smaller…but only on the responsive version (phone)? mega thanks!

.touch .btLogoArea .logo img { height: 30px !important; }

great thanks outstanding help

Hi,

Can you please verify that you have bought the Eventim theme from this account (we can not see an indication that you have purchased it – usually there is a badge purchased near your username in the comments thread).

If you are certain that you have purchased it from this account, please contact the Envato help – we, as authors, have no influence over the purchase statuses of the ThemeForest users – https://help.market.envato.com/hc/en-us and have no insights into the purchase record of the users.

Thanks for understanding.

Kind regards,

BoldThemes team

Hi,

Sure, here is how the Setting generally work

The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default.

On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.

You probably have a header related override (and some other overrides) set on the some of the pages. Please remove the override from these pages and set the desired settings in Appearance > Customize panel

Also, should you need any additional assistance please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support will be glad to help you. This will enable us to track your tickets properly and respond in a timely manner.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Eventim is not compatible with Elementor, you need to use Bold Page Builder

Kind regards,

BoldThemes team

Hi,

We have escalated the issue to our developers and we will let you know once we get some info from them. Most likely, during the day.

Kind regards,

BoldThemes team

Hi,

Indeed, there is a part of css missing within the theme, we will publish the update in next 24 hours with the css patch.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Please be aware that the theme does not feature custom post type for speakers, so you will have to create 80 static pages – one per each individual speaker. Yes, you will be able to add embed videos to speaker’s page.

Although we have not tested the theme with the third party carts, we see no reason why you would not be able to use it. If it has standard method of integration into web sites, there should be no problems with it.

Kind regards,

BoldThemes team

Hi,

Can you please send us wp-admin credentials so we can take a closer look at the current setup?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

If you go to Appearance > Customize > Portfolio you will notice a field called Settings Page Slug – the page with this slug serves as template for single portfolio items – all settings and content is applied to all portfolio items.

In your case it was empty.

We have set the value of the field and created an empty page with the slug portfolio-single.

Now the portfolio single template seems to be fine.

Also, please note that your support period has expired – should you need additional help in the process, please renew your support.

Thanks in advance for understanding.

Kind regards,

BoldThemes team

Hi,

Sure, please add shortcodes using composer’s text element. They will be rendered within the page.

Kind regards,

BoldThemes team

Hi,

Thanks for the heads up. We will release the new version of the theme with the respective version of cost calculator. Sorry for inconvenience.

Kind regards,

BoldThemes team

Hi,

Can you please send us site url and ftp credentials to info@bold-themes.com so we can take a closer look at the issue?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

We have managed to recreate the issue in our development environment. Thanks for the heads up. We will release the new version of the theme with the respective version of cost calculator.

Sorry for inconvenience.

Kind regards,

BoldThemes team

Hello, here you can find list of settings for section background video: https://github.com/pupunzi/jquery.mb.YTPlayer/wiki . Please note that there is little you can do regarding video scaling because it will be sized automatically to fill the section so maybe you should check section height or try with another video. In case you need additional help please submit a ticket here: https://boldthemes.ticksy.com/

You can use FTP to overwrite existing theme folder with updated version or you can try this plugin: https://envato.com/market-plugin/

Hi, we have updated the theme to the latest version but as you can see mediaawards.ie The menu displays differently on explorer/edge v’s chrome/firefox. Can’t really see the menu in the former whereas displays correctly on the latter?

Fixed with CSS

Hi,

Do you mean something like this: http://eventim.bold-themes.com/conference/?menu_type=hCenter

Kind regards,

BoldThemes team

Hi,

Our developers will try to recreate the issue and we will get back to you.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, it does.

Kind regards,

BoldThemes team

Thanks, Im planning to create a purchase form. Will the customer be able to register on site and see the past purchases?

Hi,

Please keep in mind that Cost Calculator does not feature integration with WooCommerce, it is a standalone plugin which can be separately integrated with PayPal for purchases, but without user login and past purchases.

You can handle purchases with WooCommerce which enables login and purchase history, but then, you can not use Cost Calculator.

Kind regards,

BoldThemes team

Yes, it is resolved, please update theme to the latest version (also do not forget to update Rapid Composer plugin which is included with the theme and all other required plugins). After the update clear browser cache.