68 comments found.
Hello i put in a request earlier for the PSD files
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/119948
Regards.
Got the reply thanks…
Happy to help!
I updated the theme using ftp, delted old folder and replaced with new theme version folder, and I updated the addon but wp bakery is still not updated, how to update wp bakery plugin?
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://maxinet.themerex.net/doc/#installation_theme_update
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
How to update wp bakery plugin?
Feel free to update the WPBakery with Themerex Updater plugin – https://maxinet.themerex.net/doc/#installation_theme_update You can also submit a ticket in the “Pre-sale Questions” category at https://themerex.net/support/ (no support renewal is required). Our Team will provide you with the latest version of WPBakery.
Regards.
is this theme included themerex addons?
Hello,
Thank you for your interest in our theme!
Absolutely! ThemeRex Addons is the core plugin of all our themes and is included in MaxiNet.
Regards.
Hello, Why when I use the WooCommerce Product module on the home page to display the products, the price is not displayed below the title, it is displayed on the product photo with a yellow circle.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
I cant i have this message: Your Support is expired, you can renew it here.
Please renew the support service in your Themeforest account. Just use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
hi there, I know my support for this theme expired, but could you please be so kind as to inform us when an update is to be expected? in this moment plugin All In One Addons for WPBakery Page Builder (formerly Visual Composer) with version 3.6.6 have a problem with depricated function in php8.2
Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /wp-content/plugins/vc-extensions-bundle/depthmodal/vc-extensions-depthmodal.php on line 432
Thanks in advance and kind regards.
Hello,
Thank you for contacting us!
We are still testing PHP 8.2 with our theme since not all the plugins fully support this version of PHP. We recommend using PHP 8.1.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://maxinet.themerex.net/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I’m sorry to keep bothering you, I hope I can help you since you mentioned that you are continuing your tests with php8.2 Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in dcc.dobrich-bg.com/public/wp-content/themes/maxinet/includes/utils.php on line 442
Thank you so much for the information. I have forwarded it to our Development Team for further investigation.
Have a nice one!
Hi, I hope you are well! I know my support for this theme expired, but could you please be so kind as to inform us when an update is to be expected? Thanks in advance and kind regards,
Hello,
Thank you for contacting us!
Currently, we are working on the update. It will be released shortly (app. next week).
Thank you!
You’re welcome and thanks for your reply. We’re looking forward to it! Keep up the good work! 
Thanks a lot for the feedback! Much appreciated.
How to change READ MORE text on button?
Hello,
Please use Loco translate plugin and add translation to theme and ThemeREX Addons plugin.
Here is a guide: https://youtu.be/4e6KUAAdQOE Thank you.Kindly share a link to the psd files
Hello,
Thank you for contacting us!
We can provide PSD files of the demo pages. Please submit a support ticket at https://themerex.net/support/ If your support expired, please use option “Presales Question” at https://themerex.net/support/
Regards.
Where can i download the PSDs..
Please submit a support ticket at https://themerex.net/support/ and request the PSD files.
Thanks!
How to change the background color of the menu on mobile? Thanks!
Hello,
Thank you for contacting us!
You can easily change the background color of the menu under Appearance> Customize > Colors – Dark color scheme – https://prnt.sc/PmqM9MT4UjHh
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
“Hi! Please activate your copy of the Essential Grid to receive live updates, premium support and the template library.” help me with this message
asks me to enter license of Slider Revolution and Elementors, please help me
Hello,
Thank you for choosing our theme!
Only the direct plugin buyers can officially activate Slider Revolution and Essential Grid with a license key. But you have the plugins included and bundled with the theme. They are fully functional and the same copy of the plugins direct buyers get. There is no need to buy the plugins separately.
To have the latest version of the bundled plugins, just use Themerex Updater included in the package. Please review the detailed instructions: http://maxinet.themerex.net/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
The theme that I am using is Maxinet, I enabled Multisite in WordPress because I need to have one page in Spanish and other in English.
I did as Subdomain the change of the multisite WordPress because was the only way to configure Multisite, and I was wondering if I need to do something else to get the WPBakery Page Builder for both sites, I already have for the main Site but for the secundary appears only the HTML format without the frame as usual.
Please let me know what kind of configuration I need to do or if I need to buy a new licenses to activate this functionality.
Best Regards.
Hello,
Thank you for getting in touch with us!
Could you please provide the requested website details at https://support.themerex.net/ticket/44410 and get qualified help?
Thank you!
Helo, is your theme compatible with latest wordpress version 5.6?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://maxinet.themerex.net/doc/#installation_theme_update
We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Thank you very much for your reply.
You are welcome! Have a great one!
Support
Themerex Portfolio
Website
Hello, How do I update the theme? I have looked for the ThemeRex Updater option and I don’t have it.
Hello,
Thank you for contacting us!
The latest version of the theme contains Themerex Updater plugin: http://maxinet.themerex.net/doc/#installation_theme_update
Please make sure to download 1.2.3 theme version in your Themeforest account -> Downloads and update the theme. Then you will see a prompt in the Dashboard to install Themerex Updater.
Regards.
Support
Themerex Portfolio
Website
I would like to know if the theme colour’s are customizable with blue tones?
Hello,
Thank you for contacting us!
Absolutely! Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors. Please review the screenshot – https://prnt.sc/wlm4ad
Regards.
Support
Themerex Portfolio
Website
One last clarification. Does the thumbnails also change colour?
Could you please specify what thumbnails you mean? Any links and screenshots will be much appreciated.
If you refer to the color of posts items background on the blog page https://prnt.sc/wne4zi, it is fully customizable.
Thank you!
Support
Themerex Portfolio
Website
Hello I mean for example those to left hand side thumbnails https://prnt.sc/wnowp2
These icons are images uploaded to the theme. We can provide you with PSD files for free, so you can easily change their color. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
Regards.
Support
Themerex Portfolio
Website
Can you please tell me how to remove the page header from additional pages?
Not the site header, just the page name at the top of each page.
Hello,
Please click ‘Customize’ on the page http://prntscr.com/wazygs and go to header to check which header layout is used for the page http://prntscr.com/wazz0i. Then go to Layouts – open the layout and remove the title block http://prntscr.com/wazxuw.
In case of any issues, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Great thank you that did it.
Hi, is it possible to add a mega menu plugin for my menu ?
Hello,
Thank you for contacting us!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Thanks for answer.
You are welcome! Have a nice one!
There is a problem with the theme when updating WordPress 5.5. The revolution slider, visual composer plugins and some WordPress functions stop working. Must update jquery and all plugins used from them like revolution slider, wpbackery visual composer Ess. grid and etc. plugins/essential-grid/admin/assets/js/admin.js: jQuery.parseJSON requires a valid JSON string themes/maxinet/theme-options/theme.options.js:84:19: jQuery.fn.load() is deprecated
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code to get new plugin versions. This does not require support renewal. Thank you! Best Regards,WPBakery page builder not working at all.
Hello,
Please submit the ticket at https://themerex.ticksy.com into ‘_Pre-Sales’ category (Purchase Code is not required) to get a WP Bakery update. Our support team will be happy to send it to you.
Best Regards,
