62 comments found.
How to change READ MORE text on button?
Hello,
Please use Loco translate plugin and add translation to theme and ThemeREX Addons plugin.
Here is a guide: https://youtu.be/4e6KUAAdQOE Thank you.Kindly share a link to the psd files
Hello,
Thank you for contacting us!
We can provide PSD files of the demo pages. Please submit a support ticket at https://themerex.net/support/ If your support expired, please use option “Presales Question” at https://themerex.net/support/
Regards.
Where can i download the PSDs..
Please submit a support ticket at https://themerex.net/support/ and request the PSD files.
Thanks!
How to change the background color of the menu on mobile? Thanks!
Hello,
Thank you for contacting us!
You can easily change the background color of the menu under Appearance> Customize > Colors – Dark color scheme – https://prnt.sc/PmqM9MT4UjHh
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
“Hi! Please activate your copy of the Essential Grid to receive live updates, premium support and the template library.” help me with this message
asks me to enter license of Slider Revolution and Elementors, please help me
Hello,
Thank you for choosing our theme!
Only the direct plugin buyers can officially activate Slider Revolution and Essential Grid with a license key. But you have the plugins included and bundled with the theme. They are fully functional and the same copy of the plugins direct buyers get. There is no need to buy the plugins separately.
To have the latest version of the bundled plugins, just use Themerex Updater included in the package. Please review the detailed instructions: http://maxinet.themerex.net/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
The theme that I am using is Maxinet, I enabled Multisite in WordPress because I need to have one page in Spanish and other in English.
I did as Subdomain the change of the multisite WordPress because was the only way to configure Multisite, and I was wondering if I need to do something else to get the WPBakery Page Builder for both sites, I already have for the main Site but for the secundary appears only the HTML format without the frame as usual.
Please let me know what kind of configuration I need to do or if I need to buy a new licenses to activate this functionality.
Best Regards.
Hello,
Thank you for getting in touch with us!
Could you please provide the requested website details at https://support.themerex.net/ticket/44410 and get qualified help?
Thank you!
Helo, is your theme compatible with latest wordpress version 5.6?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://maxinet.themerex.net/doc/#installation_theme_update
We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Thank you very much for your reply.
You are welcome! Have a great one!
Support
Themerex Portfolio
Website
Hello, How do I update the theme? I have looked for the ThemeRex Updater option and I don’t have it.
Hello,
Thank you for contacting us!
The latest version of the theme contains Themerex Updater plugin: http://maxinet.themerex.net/doc/#installation_theme_update
Please make sure to download 1.2.3 theme version in your Themeforest account -> Downloads and update the theme. Then you will see a prompt in the Dashboard to install Themerex Updater.
Regards.
Support
Themerex Portfolio
Website
I would like to know if the theme colour’s are customizable with blue tones?
Hello,
Thank you for contacting us!
Absolutely! Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors. Please review the screenshot – https://prnt.sc/wlm4ad
Regards.
Support
Themerex Portfolio
Website
One last clarification. Does the thumbnails also change colour?
Could you please specify what thumbnails you mean? Any links and screenshots will be much appreciated.
If you refer to the color of posts items background on the blog page https://prnt.sc/wne4zi, it is fully customizable.
Thank you!
Support
Themerex Portfolio
Website
Hello I mean for example those to left hand side thumbnails https://prnt.sc/wnowp2
These icons are images uploaded to the theme. We can provide you with PSD files for free, so you can easily change their color. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
Regards.
Support
Themerex Portfolio
Website
Can you please tell me how to remove the page header from additional pages?
Not the site header, just the page name at the top of each page.
Hello,
Please click ‘Customize’ on the page http://prntscr.com/wazygs and go to header to check which header layout is used for the page http://prntscr.com/wazz0i. Then go to Layouts – open the layout and remove the title block http://prntscr.com/wazxuw.
In case of any issues, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Great thank you that did it.
Hi, is it possible to add a mega menu plugin for my menu ?
Hello,
Thank you for contacting us!
To have this feature implemented additional plugin is required. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Thanks for answer.
You are welcome! Have a nice one!
There is a problem with the theme when updating WordPress 5.5. The revolution slider, visual composer plugins and some WordPress functions stop working. Must update jquery and all plugins used from them like revolution slider, wpbackery visual composer Ess. grid and etc. plugins/essential-grid/admin/assets/js/admin.js: jQuery.parseJSON requires a valid JSON string themes/maxinet/theme-options/theme.options.js:84:19: jQuery.fn.load() is deprecated
Hello,
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code to get new plugin versions. This does not require support renewal. Thank you! Best Regards,WPBakery page builder not working at all.
Hello,
Please submit the ticket at https://themerex.ticksy.com into ‘_Pre-Sales’ category (Purchase Code is not required) to get a WP Bakery update. Our support team will be happy to send it to you.
Best Regards,Please, i would like to purchse the theme but i want to know if i will still have to buy WPBakery page builder.
Hello,
Thank you for your interest in our theme!
The WPBakery plugin is included into the theme package as a bundled plugin so it does not need to be purchased separately.
Best Regards,Hello again, i have another question. I saw the basic theme requirement is max_execution_time:600 for php. My host server is only offering me max_execution_time:60s. Appart from that, all the others requirements qre fufilled. I want to know if the theme will still work on my server.
Hello,
Setting max_execution_time to 600 will ensure you will not get error messages during the installation. This value is necessary for the Dummy Data to install.
Here is the list of web hosting service providers we recommend: https://www.siteground.com/themerex https://www.bluehost.com/special/themerex https://www.inmotionhosting.com/wordpress-hosting-promo?clickid=VUZUC4zRFxyOTg%3AwUx0Mo3EWUknQFywgP2yNwo0&irgwc=1&affiliates=402468 Best Regards,Hello! after updating all plugins my slider and WPBakery Page Builder 5.5 are not working. Asks to update but no license. What to do? Urgently, the whole website is not working
Hello,
Please submit the ticket at https://themerex.ticksy.com into ‘_Pre-Sales’ category (Purchase Code is not required) to get a WP Bakery update. Our support team will be happy to send it to you!
Best Regards,
I purchase MAXINET , I dont see my invoice number on my account, how i can contact the developer to get extended support??
Hello,
Thank you for purchasing the theme!
Please check these articles for more info about how to locate the Purchase Code and extend the support if it has already expired:
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportBest Regards,
When I start to edit the site, it buga. The rows lose their margin, stay full wide … How to solve this problem?
Friend, the problem only appears when I put Home 2 as the home page. If I put the Home 1 does not appear the problem. If I access home 2 without being a home page, it becomes normal. That is, the problem is in Home 2 as the main page.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
is your one click demo install working, it just hands on trying to import the posts, everything else is ok, thanks
Hello,
We recommend that you contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit 128M post_max_size 32M upload_max_filesize 32M
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
I cant open ticket, having trouble with demo…
Hello,
We have received the ticket from you. Please check the reply.
Regards
