88 comments found.
Hi after update wordpress and database i am facing with back screen in home page when i am clinking on each page. Please check www.wtc.af and let me know the issue how i can solve
Hi! Try to update the theme and bundled plugins. Contact us via support forum If the issue is still there.
Hello, a while ago I bought the BrainBizz template, and it worked perfectly but now it is failing a lot, there are images that do not appear, slides cut, texts cut, I have had several problems, I get errors from a plugin called BrainBizz Core. I really appreciate your collaboration since I have the page not working.
Hi, Could you please update the theme and bundled plugins to the latest versions. These steps should help you.
Hi. You answered that you hadn`t seen my question, but how to make it if because of lisecence I can`t do this?
“Your support for this item has expired. You may still leave a comment but please renew support if you are asking the author for help.” These are you words!
Hi, looks like it is a quote from our support system. If you need to get some help, you need to renew support services.
But thereis a problem with a template. I am sure that I haven`t to pay for support? if it` s a problem with your template. after your update, payment card is not displayed correctly. Can you give me something like “a key” for solving this staff
Please make sure to update all plugins and the theme to the latest version, if the issues are there, You need to provide us with some screenshot of the issue.
Hello, There’s been a major security fail with WPBakery, can you please update your theme so that we can update this plugin and not let our websites to be at risk?
Thank you
Hi, an update is available.
All – Is there a way to make text boxes all the same height regardless of paragraph length? I see the option for equal height in the text box, but nothing changes.
Hi! Unfortunately, there is no option for the equal height of the boxes.
where do you change the favicon?
The site does not have mobile responsive working – how do I get that to work?
Our demo is fully responsive as well as the theme has options for responsive. The comments area is only for presale questions. All questions regarding support services should be submitted to the support forum: http://webgeniuslab.ticksy.com/
Hi there, I am also facing issues on 5.5. Where do I get the latest theme update? I purchased end of last year. Thanks
I managed to get on last them, but then also, ever since updating it breaks the site completely? “There has been a critical error on your website.”
PHP version should be 7+ version. Check it please.
Thanks, yes it is 7+. I am on 7.3.21 – I checked the error logs and keep getting this: [07-Sep-2020 09:08:52 UTC] PHP Parse error: syntax error, unexpected ’?’ in /home/provigpk/public_html/wp-content/themes/brainbizz/core/class/single-post.php on line 63
I know ?? is a new thing in 7.0 + so I have asked the ISP to confirm everything is up to 7+. But I would appreciate your insight also. Thanks
Managed to get new theme version installed without main error now.Thanks for the help. But since updating I still having missing images from image layers etc…it broke a lot of things on the site
Did you update all plugins to the latest version?
Yes everything is up to date. Its this new theme version that has broken many things:
1. Header images from slider revolution not connecting/displaying anymore. 2. Image layer images gone 3. Pages changed 4. Team’s section is displaying but links to team bio not working.
Thats just what I found so far. Where can I email you to sort this out please as this is a bad upgrade
Okay some things I have managed to fix now. I will report back in a bit. Thanks for the help so far
Thanks, I think most I have resolved now. Updating the links by just going into the permalink section and then hitting save on what was already selected made the most difference.
Anyone have a fix for this theme, WordPress 5.5. and image layers? I have everything else fixed on my site, but cannot figure out why the image layers are not displaying.
Hi,
The latest theme update contains fixes of these issues. So you just need to update your theme and bundled plugins to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
If there is some issue, You need to install this plugin and try to update theme again: https://wordpress.org/plugins/enable-jquery-migrate-helper/
Hello, Is your theme WP 5.5 ready? Because, since the update my theme is all over the place.
It may be due to changes in how jQuery works in 5.5
So please can you update the Theme in order to make it work with WP 5.5? Thank you
Hi,
The latest theme update contains fixes of these issues. So you just need to update your theme and core plugin to the latest version.
This tool allows you to do it easily: https://envato.com/market-plugin/
Hello,
In your demo, all pages have a transparent header. When there is no image, there is still a black header (http://brainbizz.wgl-demo.net/2018/11/01/what-gets-in-the-way-of-great-strategy/). Is it possible to reduce the size of the header or delete it? Thank you
Hello WGL team, I have searched quite everywhere but i didn’t find it; is it possible to hide the percentage number on the progress bar? Thank you so much for your amazing work and your support.
Unfortunately, We don’t provide support via comments. You should submit a ticket to our support forum.
Hey guys – an idea for an update: Your brainbizz double header elemnt looks great but isn’t for SEO – It would be far better to use H1 and H2 HTML tags so that we can continue to build pages with these with better SEO. RIght now they are just div elements with styling but look like headers on the page. ANy way of substituting these for the next update?
Hi, could you please submit a ticket to our support forum. Our specialist will check this proposal.
HI There I really like this theme and am thinking of purchasing but I am a little concerned that it hasn’t been updated for over a year. IS there a reason for that? There were some themes that were abandoned in the past and I just want to make sure you are intending to keep this one updated into the future. Thanks
Hi, It was updated a few months ago: https://prnt.sc/sx7nag
Besides, The next update will be launched in the next few days.
You should update your changelog at the bottom of the theme area. That says January 2019 is the latest update.
Hey can you answer my ticket about the PSDs. I didn’t recive any Dropbox link.
Hi,
Please check it now.
Thanks I have it now.
How can Modify the color of each menu item, and also give each of them a color around. Forinstance, I Have, Home, About ,Contact. I want home to be black, the About to be Red and Contact to be blue,. Kindly assist. Thank you
Hi! Our support specialist has responded to your ticket while he didn’t receive any feedback from your side. Could you please check the ticket.
Hello! Have you updated the embedded plugins. I am getting notification that WPBakery Page Builder & Slider Revolution has a new version. Thank you!
Hi, Thank you for contacting us there. An update will be available soon.
Hello,
Love your themes.
For BrainBizz, Is it possible in the blog list not to show the date? (red square in the corner)
I have the same question for ZikZag theme (orange square)
Also, in the single post > standard, is it possible to hide the sidebar?
Thank you !
Hi,
Yes, It is very easy to hide the Date and Sidebar. We have options to do it.
Compré esta plantilla hace unos meses pero hasta ahora quiero usarla, por qué no se ve igual que la demo?
Hi, Could you please submit a ticket to our support forum. We will help you to resolve a problem with the theme.
Hi Team,
As we are asked to update to Wordpress 5.4, can you please update embedded plugins for best compatibility with this new release?
Thank you and stay safe
Hi, We will release an update in the next few days.
buenas noches una consulta, tengo problemas en unas paginas, unas paginas al hacerlas mas pequeñas el menu que esta horizontal, se vuelve desplegable, pero otras paginas no aunq las haga mas pequeñas sigue el menu en horizontal y todo se desconfigrua porfavr auxilio…
How do you change the social links at the top right of the header?
Hi, You can edit it at the header builder. Please check this article on how to edit header builder: https://webgeniuslab.ticksy.com/article/14531
