Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest!

You can read more about refund policy here.

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! You do have within our theme Global Options that you can enable sidebar to all your pages, as well as you have page options for sidebar that can be enabled/disabled so it is only being applied to that page.

So this is for sure possible. Do let us know if you have any additional questions.

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Hi there

Thanks for using our themes and we are glad you like Konsept

Please note that we do test our themes on HD and if you intend to make the theme responsive for 4K you can always try to upload bigger images (in a higher resolution) as the images are optimised for standard desktop layouts. You can as well always submit a request at our help center and our support team will be happy to help.

Thanks.

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I already sumited ticket # 84961 please check and help me asap. Thanks

Hi there,

Thanks, once we check we do see that your request got responded to, so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

We do see that your request has been assigned so you will for sure get an answer as soon as possible.

Thank you for your patience.

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Hi there,

Thanks for taking an interest!

Our theme is fully translatable and you can check our article about it here.

Do let us know if you have any additional questions.

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Hi there,

Our help center is working unconditionally and Konsept theme can for sure be found in the drop down list. Please check if you have selected the correct profile (Elated) and choose your theme. So we could kindly ask to submit a request once again at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

If you need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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I still do not answer, I am regretting having acquired the theme

ticket Id # 83357

Hi there,

Thanks, once we check we do see that your request has been handled so please if you need any further assistance, continue the conversation with our support team.

Thank you for your patience.

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Hi there,

Thanks for taking an interest! Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in! We have used “Josefin Sans” font for the logo.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Since our themes shop functionality is built upon WooCommerce you can read more about their options here, so any official WooCommerce extension or addon should work perfectly fine.

When it comes to the plugin that you are mentioning we must say that we have not tested it nor can guaranty theme compatibility.

Thanks for understanding and let us know if you have any additional questions.

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Hi, i just bought the theme. I can’t see the wishlist features that is on your demo, how can i activate it ?

Hi there,

Thanks for choosing our theme.

Please check if you have Yith plugin installed as well as YITH WooCommerce Wishlist and YITH WooCommerce Color and Label Variations Premium. If not please install and activate.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest

We don’t have any active campaigns for the Konsept theme at the moment. Sorry about that but you can always subscribe to our newsletter to receive notifications about the latest news and discounts – https://qodeinteractive.com/newsletter

Thanks.

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Hi there,

Our themes work with WooCommerce, we haven’t tested them with Open Cart.

Let us know if you have any additional questions.

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Hi there,

Sorry for the delay in answering. Our developers are working on this fix right now and we will let you know as soon as they finish. Thank you for your patience and understanding.

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Hi there,

Thanks for using our theme! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Also if you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

Thanks.

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Hi there,

Thanks for taking an interest! Please note that our theme is compatible with Elementor page builder which is more than enough to achieve anything you do see on our website demo.

The theme can also be used with WPBakery..

Native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well.

So our theme is not compatible with DIVI unfortunately.

Do let us know if you have any additional questions.

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Hi there,

Thank you for your kind words, we are glad you like it. You can for sure purchase the theme from your Envato account and use it for your blog.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in! Please read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Unfortunately we have not tested our theme with this plugin no we can’t really guaranty theme compatibility for the same reason. It is always up to you to test it if you wish.

Do let us know if you have any additional questions.

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