58 comments found.
Hi, the revolution slider is asking for activation, hope its included with the theme
Hello,
Thank you for getting in touch with us!
Only the direct plugin buyers can officially activate Revolution Slider with a license key. But you have it bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get.
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Very nice, clean theme. There’s no option to add/ import another Google font? Seems to not work when I add “nunito sans” as my preferred choice. It doesn’t change on the front end. Thoughts?
Where do I change the favicon? THanks, great work!
Hello,
Thank you for contacting us!
You can upload fonts and adjust font settings for specific typography elements in Appearance > Customize > Typography. Please review this guide – https://themerex.net/wp/add-new-font-to-wordpress/
To change the favicon please follow Appearance > Customize > Logo & Site Identity > Site icon.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hey there, I just purchased, have CORRECT license code, tried to activate. Got message that it’s not activated, code not valid. Haven’t had this problem before, ever, on Envato with hundreds of themes. Can you check, please at your end??
Hello,
Thank you for choosing our theme!
It looks like you have resolved the issue. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Today I buy the theme. But WP Backery is not working. So can not able to edit anything.
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://wellspring.ancorathemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr for full compatibility with WordPress 5.6.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey!
Just bought your Theme “Well Spring” and installed the Demo-Content. For some reason the Slider has not been downloaded correctly and i always get an error. Do you have a link to a seperat file for the slider?? The Slider ist called “main slider”.
Thanks!
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello, can you advise how to change plugin WP Backery Builder ? Because it’s very difficult to use, I would like to add one more pulgin ? Thank you for your support
Hello,
Thank you for contacting us!
All the demo data, including headers and footers, is built with WPbakery page builder. Please specify the difficulties you faced in the support ticket at https://themerex.net/support/ Our Tech support team will be glad to assist you with any questions.
Regards.
How do I get the Rev Slider demo content?
Hello,
Thank you for choosing our theme!
Please ensure that Slider Revolution is installed, go to Theme Panel (WP Dashboard) > Theme Dashboard > Demo Data > Partial Import and check Slider Revolution. We recommend backing up your website before any updates.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, in this section https://www.screencast.com/t/vhyrO6Blm4
Can the “More info” text link to another page instead of enlarging the image?
Hi, I recently bought the theme and just uploaded it. Am I doing something wrong, or are the pages in the WP Admin just complicated to edit? It’s not as simpel as other sites, I’ working on. Please help
Hello,
Thank you for choosing our theme and contacting us!
Theme’s header, footer and some section are implemented using Layouts feature: http://wellspring.ancorathemes.com/doc/#layouts You may also check homepage sections and shortcodes description here: http://wellspring.ancorathemes.com/doc/#homepage_settings_page_1If you still have any further questions, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thank you.Hi, do you support RTL ?
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket under “Get a free quote” tab at https://themerex.net/support/ .
Thank you for understanding.Hi, I have a question, now i install your theme on development site and i already fill the purchase code to the development site, if i move development site to production site after i finish my customisation is any effect to my license?
Hello,
Thank you for contacting us!
Theme’s single license allows up to 10 theme activations.
If activations limit is reached you may need to purchase another license for you theme.
http://wellspring.ancorathemes.com/doc/#general_information_license Thank you for understanding.I have problem with Slider. The Slider is missing from my Home page. I have renewed the support license but the system is still showing 1 old license key, i could not submit support ticket via https://ancorathemes.ticksy.com/.
Please help. Urgent
Hello, can I activate the provisional domain theme for project development, and after the project is completed activate it in the permanent domain?
Hello,
Yes, you can. We recommend using Duplicator plugin to migrate the website
Please take a look at video tutorial on how to use the plugin: https://youtu.be/yZ7pHmR9JC8If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team is ready to assist you.
Best regardsHi there, I bought your theme and I find it very good. But I saw that it´s not posible to align menu and logo in the center (logo on top and menu below). Is it so? Many thanks and kind regards.
Hello,
Thank you for choosing our theme and contacting us!
You are able to create your custom header using WPBakery Page Builder page builder or you can customize one of the pre-made header layouts to make header you need.
Please check: http://wellspring.ancorathemes.com/doc/#layouts
If you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team is ready to assist you.
Best regardsHi there! is there any way to add a topbar above the header? Or a section above the header? Thanks
Hello,
Sorry for delayed reply – we don’t work on weekends.
Sure, you can add a row to your header layout.
Please check our reply to your support ticket.
Thank you!
Hi! i would like to change service icon with a personal pictogram, it is possible? Otherwise can i change the icon font used with another one? Thanks a lot
Hello,
You can expand the list of available icons by adding new ones from the fontello website. Watch this video guide for more information:
https://www.youtube.com/watch?v=mfSo9BOCVEsIf you have any further questions, please submit a ticket at https://ancorathemes.ticksy.com/ – our Support team is ready to assist you.
Best regards
Hi! I would like to purchase the images from the demo site. How do I do that
Hello,
Sorry for delayed reply – we don’t work on weekends.
We have replied in your support ticket.
Please check it.
Thank you.
Hi, your theme using WP Backery? Can I use some additional WP Backery addons on it?
Hello,
Thank you for your interest in our theme.
Yes, theme is using WPBakery Page Builder.
Feel free to use any addons.
But we cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to category “Pre-sales Questions” at https://ancorathemes.ticksy.com/ .
Thank you!
Hi! Do you have an html version of this?
Hello,
We appreciate your interest in our theme!
The theme does not include HTML files. If there is a need, our Customization studio can create the HTML version of the theme. To get a quote, please submit your request at https://ancorathemes.ticksy.com/ to category “Request Paid Customization”.
Thank you in advance.
Hi. How do I remove the social icons from the mobile menu? I deleted them (all but one) from the themerex addons and the last one I can’t delete (no X button). I just don’t want to display any of them. Search bar I need removed as well
Hello,
Thank you for choosing our theme!
You may add these css rules to Customize > Additional CSS: .menu_mobile .socials_mobile { display: none; } .menu_mobile .search_mobile { display: none; }
If you get any questions/issues, please contact us at https://ancorathemes.ticksy.com/ and our support team will be glad to provide you with assistance.
Regards.
