3288 comments found.
hello, send ticket for help on various issues with the issue, one of them is header for all devices and so far I have no answer. They asked me for access to the panel but I don’t have the help, it seems this problem occurs to several clients.
Hi, we replied your ticket and I think you already saw that
Happy Holidays
I have install the theme on my main site. is it possible to install it in my subdomain with the license key?
Hi, each license works for one domain, if that is a subdomain of your activaited domain it is fine. Please try that if got an issue subt mit a ticket http://help.averta.net/
Hi – can I please confirm if the Yellow Pencil plugin that is bundled is the free version or the pro version? Do you include a license code to activate pro features? Thanks
Hi that is the pro version and no the license is not included, please have a look at this link for more details https://docs.phlox.pro/article/157-understanding-the-bundled-products-license-rules
Bought this theme a while back and haven’t used it. Considering it for an art project. I noticed the demo menu on this page is broken. Could you confirm if this is indeed working on the live site? https://demo.phlox.pro/interior-design/portfolio/unique-wall-shelves/
I also noticed some of the links within the footer don’t seem to be aligned. Not sure if this is intentional.
Amazing Theme! Curious how this opener was created (Rev Slider or Elementor?) https://demo.phlox.pro/shop-bookstore/?utm_source=landing-pro Any new features for early 2021?! I’ve sent a number of clients your way for their own purchases.
Hi there, long time no see my friend 
Well yeah we do have export section https://docs.phlox.pro/article/232-export-section
And also we are working on our new global color which makes changing the color on demos very very easy.
And that part that you mention is using our own Elements and elementor not slider plugins.
Good to see you again, Regards
There are issues with the header in mobile responsive mode, raised a support ticket but no reply…...
Hi, please follow your ticket
Hello, we cannot activate phlox. Doesn’t accept the code. Can you help me?
We will check it for you there since we need to have more details
Elementor Stopped working from yesterday, please have a look . I have also raised a ticket for this.
Hi, As I saw your ticket, it seems now everything is ok, and happy to see that
Regards
Hi Team, I didn’t any replies for safari browser issue from support. Let me know what should id do
Can we buy it once and use it on many sites?
Hi, sorry no you cannot and you need to buy different license per each website
Dear Supporting Team,
We can not activate our license. it says there is a connection error. also we couldn’t submit a ticket and shows a connection error as well. ” Error message An exception occurred in driver: SQLSTATEHY000 Connection refused” Looking for your help and support.
Thanks
Now it’s working fine. I think there was an issue.
Hi, happy to hear that is working fine for you now
I’m trying to log in to send a support ticket but nothing is working. None of my widget customizations are working and none of the template kits are importing.
Hi, can you try it again and if still have issue let us know?
It says that I’m not a pro, and when i try to connect gives me an error message
please try to use our live chat and ask them to help you to submit a ticket on Phlox Pro, please note that you need to sync your Envato account as well.
It is all set, probably a bug! Thanks for replying
Thanks for letting us know, and happy to hear that
Great support!
We are happy to hear that
could you please reply to my ticket 1357673442
Hi, from your last reply in our ticket it seems you are happy and everything is ok
Happy to have such a customer like you that created a very nice website with Phlox
good work
Hi – Elementor Pro is not working for me. I’m using all the most updated versions. I’ve submitted a ticket. Thanks.
Hi, We have checked that and it is all ok and working fine, we saw and replied your ticket please follow there
Regards
Question anout this one – https://demo.phlox.pro/corporate-pro/?utm_source=landing-pro
The first image on the top of the page with a couple looking at the leptop – do I actually need to create a smaprt object in pfotoshop that firts you frame? Or do you provide the photoshop files with the demo? (Or else… how does it work?)
Thank you.
Same question about image of the doctor here https://demo.phlox.pro/dentist/?utm_source=landing-pro
I see, the other theme providers that I used have no problems providing psd files, I was hoping for a different answer.
When this theme loads https://demo.phlox.pro/corporate-pro/?utm_source=landing-pro the canvas are animated. Is this something that is done by the theme?(so the only thing that i Need to do is pto provide the image?) Also….. can I change the yellow canvas color to other color?
Regards
could you please reply to my ticket 1357673442
Hi, from your last reply in our ticket it seems you are happy and everything is ok
Happy to have such a customer like you that created a very nice website with Phlox
good work
could you please reply to my ticket 1357673442
Hi, from your last reply in our ticket it seems you are happy and everything is ok
Happy to have such a customer like you that created a very nice website with Phlox
good work
hello, I bought the theme 2x during the BF but I have to make a site in subdomain and transfer it with another domain name when it is finished is a problem or I can do it?
Hi, so you were lucky that you bought it on BF, we hope you like it. about your question please have a look at https://docs.phlox.pro/article/174-transfer-license
regards
