12895 comments found.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello! 
Our client is using your theme with an old version 3.5.1 and Woocommerce 3.7. They would like to have it maintained and upgraded. Would like to know would it a big difference to buy the latest theme? Will it break the old layout? Since VC will also be updated. What other cautions we might need to consider? And currently they found that the builtin add-to-cart seems problematic to some users but not all. The loading icon will be kept there without update. Is it also fixed already in the latest version(not sure if it is reported before)? Many thanks in advance.
Hello,
This version is very old so you will need to read our migrations tutorials in the documentation to do everything correctly https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/ https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/Kind Regards
Hi, I probably found a bug in the newest VC Composer version: Can’t save any templates (neither “Page” template nor “Row” template). The save button is disbled, even if typed in a name for the template. Can you confirm this?
Hello,
Yes, you are right. This bug is already reported to WPBakery page builder team. They are going to fix this soon.
Kind Regards
Hello,
1.its better to use buy now button also.Many Website are using it now 2.also on mobile Please add sticky buy now and add to cart button. Currently many sites using these feature
Best Regards
Hello,
Thank you very much for your recommendations. We will consider this for our future updates.
Kind Regards
Upgraded to latest theme and WP version now there is a massive xssive bug stopping the ajax product tabs working.
Uncaught TypeError: r.getClientRects is not a function
at Function.c.<computed> [as waypoints] (theme.min.js?ver=5.3.5:33)
at S.fn.init.init (theme.min.js?ver=5.3.5:33)See here the page https://app.clickintelligence.co.uk/ and click one of the tabs. they don’t load now….
I cant d oa ticket because support expired but this is not a support issue its a bug with your update so we shouldn’t have to pay for a bug
Hello,
It looks like you have disabled the jQuery migrate function in WP Rocket. Please, return it temporarily. This issue will be fixed soon.
Kind Regards
Thank you. Also at what version did you change woodmart-font to be SVG ?
I was using your font to show icons on the site with
content: ”\f440”; font-family: woodmart-font;
for example but these don’t work now. Do you know what style I can use to show a custom Icon on the front end now?
Thanks
Hello,
Please, send us a screenshot of the icon you would like to use and we will provide a code snippet to you.
Kind Regards
Please also I would like you to tell me how to download previous versions of thema, the update is not right.
thanks
Hello,
There is no way to downgrade the version. Please, update the theme to the latest 5.3.6 version. If you have any problems, please, feel free to contact us.
Kind Regards
ok, thanks, it has already been solved with the update.
thanks
Hi, I bought this theme thinking it was good but suddenly with the last update, the unique product tabs began to fail, every time it becomes chic in the reviews tab or I send the page it sends you up, it is fatal.
If you can help me with this, thank you very much. This is my page Please help me, like this this theme does not serve me.
thank you.
arteanc.com
and the problem that I mentioned only happens in the mobile version, I just realized.
best regards
I used a translator
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.
Thank you in advance.
hi, thanks for the quick update, don’t do that again.
thank you.
Now everything is fine,
my best wishes .
We are glad that you sorted it out. Feel free to contact us if you have any questions.
Today I updated Wordpress to the latest version. But after this update the menu and shopping cart on the mobile won’t display anymore when I press the button.. I have fixed it to downgrade wordpress back, but is this normal?
Thanks in advanced!
Hello,
You need to update our theme to the latest version as well.
Kind Regards
Is it possible to upload youre demo Version of woodmart.. If I reinstall and choose the template it has some Bugs?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
Thank you for your comment.
You can purchase our theme directly here, on ThemeForest.
Kind Regards
Hello, How are you?
The fixed HEADER ERROR still remains.
It looks like this option has been removed in this update: .whb-sticked .whb-main-header: FIXED
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello guys, thanks for the quick response.
Sorry about that. The problem was related to BUG / MAC BIGSUR.
I already found this on your forum: https://xtemos.com/forums/topic/error-on-chrome-browser-since-upgrading-mac-to-mac-os-big-sur/Everything is OK. Sorry for the inconvenience caused.
YOUR THEME IS THE BEST EVER.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
overall the theme is doing well.
i am experiencing an issue in cart page. when u add something in cart page, it shoes 1 or 2 or 3 items in the cart (on cart button), when you click on cart page, the cart page remains empty there. how to resolve this? i just updated to the latest version of the theme but problem still there. any solution? site: www.arzaan.pk
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I tried logging in there, i forgot my password at xtemos.com/forums 
i tried to forgot it but am not getting any email intimation? how can i login?
If you can’t restore your password, please, send us a message via the contact form on our profile page with your email and purchase code and we will restore your access.
Hi, after new update themes, sticky header not function. Please solve the problem quickly.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I have updated my support for 6 months and cannot get access to the support forum it says its expired. AND I AM HAVING PROBLEMS WITH MY WEBSITE
Hello,
After extending your support period, you need to go to your account on our website and click on the Update button for your purchase code. Then you will be able to create a topic on our support.
Kind Regards
Good time
I like this Woodmart theme. I wanted to have a friendly tip and reminder for you When I read the message of the buyers, there was an impression. You do not check the path below.
WooCommerce – Status – System status
Check this section once before submitting the theme or after updating WordPress or WooCommerce. This will help you better understand the problems of users and get 5 stars. I checked many themes and their support, they do not look at this section at all and are always sure they do not need to be updated.
Take a look at this path now to see if you need an update.
I wish you the best of days
Hello,
Thank you very much for your comment. We will definitely take your tip into account for our future updates.
Kind Regards
Hello, At every site where I have installed the great Woodmart, I am beign asked from Google pagespeed to preload the fonts/woodmart-font.woff (-1sec to page load). Can you please advise?
Hello,
Try to add the following snippet to the “functions.php” file in your child theme
function woodmart_dns_prefetch_mobile() {
echo "<link href='" . get_site_url() . "/wp-content/themes/woodmart/fonts/woodmart-font.woff' rel='preload' as='font' type='font/woff' crossorigin='anonymous'>";
echo "<link href='" . get_site_url() . "/wp-content/themes/woodmart/fonts/woodmart-font.woff2' rel='preload' as='font' type='font/woff' crossorigin='anonymous'>";
}
add_action( 'wp_head', 'woodmart_dns_prefetch_mobile', 0 );
Kind Regards
Hello, when added that to child theme, then the site comes with blank image.
Please, send us your admin access via the contact form on our profile page. And disable all external plugins that are not related to WoodMart.
Hello, I found the plugin causing the error and removed. Added your code to child theme, but problem remains: …fonts/woodmart-font.woff?v=5.3.4 please check: https://cutt.ly/ihS0v1a 1 sec plus at load time. Thank you for your response!
Please, send us your admin access via the contact form on our profile page so we could check the code.
Hello, I have sent you. Did you checked please?
We haven’t received any direct messages from you. Could you please try to send it again?
Quick question – my items are showing percentage discount in only a few places, but not on the single product page… why? https://www.bankstownsound.com.au/product/kenwood-dmx8520dabs/
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it? Also, remove all your code customizations and switch to the parent theme (if you use the child one).
Thank you in advance
Dissopointed that you are not testing and updating theme before major Wordpres updates. Specially against well known problem. jquery.
Hello,
Sorry for the trouble, but we haven’t released any updates recently. The WordPress released an updated yesterday and we also updated our theme to make sure that it is fully compatible. Currently, we don’t have any well-known issues that have to be fixed.
Kind Regards
Hi! I would just like to inform you that apparently after the wordpress update, the “Slide after scrolled down” header function stopped working. I’ve checked everything here, I disabled cache, but it didn’t work. Thanks!
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thank you!
Please, update the theme to the latest version and disable all cache plugins so we can test.
It is already in version 5.3.5 and I have disabled the cache a few times and I was unable to make it work. I thought it was some minification of the cache plugin, but apparently it is not, since even disabled does not work.
at the moment I have the cache disabled. I browsed through anonymous tab in 3 browsers and it didn’t really work in any case
Please, send us your admin access via the contact form on our profile page.
Hello, I just sent an access link. Thanks!
Please, temporarily deactivate all external plugins that are not related to our theme. It works well when we logged in as admin.
I will do this now in a test copy of the website.
Hi! I just left WP Bakery, Woodmart Core and Woocommerce active and it didn’t work properly. Only in admin works partially, because the menu does not appear, the bar is blank
Please, send us your website access to the test copy.
Sent!
We have found a bug in our theme. We will release an update with the fix to this problem soon.
Hey, thank you very much! Glad it helped to find the problem!
Thank you for the report! Have a nice day!
Hi! Even after the update, there is still a problem in the menu. Links do not appear when scrolling up, only when they reach the top.
Oh I’m sorry. I had the sticker header clone enabled. Everything is ok now. Thank you!
