Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.

Regards

My support is already expired, but.. Could you tell me if on the documentation show a easy option to set up ? I don’t want a custom development, just I didn’t find the option after check the documentation. It’s there any option to do that?

You could answer me as if it were a pre-purchase question…

Thanks anyway, your theme it’s still the best commerce theme out there!

Anything that you can see on our demo can be configured on your website as well. But it looks like something doesn’t work or you missed some settings. That is why we asked you create a topic on our support forum. Otherwise, we are not able to check what is wrong on your side.

Hello,

One regular license allows you to use our theme for one project only. Multiple domains require one license purchase per project.

Kind Regards

Unfortunately I didn’t understand. for example, if I have 5 domains, can I install your template for each site by purchasing 1 time?

No, you have to purchase 5 licenses in this case.

I understand you, how can I buy one license? Do I need to specify a domain address or do I need to write to your mail the address of my domain?

Hello, please do not forget to fix this and answer.

Thank you so much for everything.

I am using a translator

Hello,

We have tested this tab on your website don’t see any problems https://gyazo.com/2daaa7c5e7f815979d9e5a4f43d139fc How exactly can we reproduce the error?

Kind Regards

Hi. in desktop version everything is fine, the problem is in mobile version.

Please check mobile or cellular version.

attached video https://youtu.be/OhOfP0TgajI

I have marked with an “X” the tab with the error.

When clicking on the “MORE OFFERS” tab, the title of the field is not displayed well, in other words the script sends it much higher than normal, compared to the other woodmart tabs.

Please fix this, as woodmart was working fine before the penultimate update.

Thank you in advance. my best wishes.

Hello,

Try to add the following code snippet to the Custom JS on document ready area in Theme Settings to fix this issue.

jQuery('.wc-tabs-wrapper .woodmart-accordion-title').click(function (e) {
    e.stopPropagation();
    e.preventDefault();
    var $this = jQuery(this),
        $panel = $this.siblings('.woocommerce-Tabs-panel');
    if ($this.hasClass('active')) {
        $this.removeClass('active');
        $panel.stop().slideUp(300);
    } else {
        $this.addClass('active');
        $panel.stop().slideDown(300);
    }
    jQuery(window).resize();
    jQuery(document).trigger('wood-images-loaded');
});

Regards

Hello, thank you very much for the code.

And I added the code to my website, but unfortunately I am not convinced by the result.

This code removes the script that gives life to all the tabs of the single product page.

Please beg for a real solution to this problem, I need the tab to behave like the DEMO.

When I bought this wonderful thema this worked great with WCFM, just check the previous versions and fix please.

Thank you in advance.

Best regards and best wishes

thanks.

Hello,

We haven’t change anything related to product tabs. It was always working like that. You can install the previous version of the theme and check it.

Kind Regards

Hello,

Thank you very much for answering.

Excuse me for the inconvenience, I have solved the problem.

I am using the wp rocket plugin and I activated the cache separately for mobile and it has been solved.

Thank you very much for everything, WOODMART is a wonderful and excellent THEME.

I wish you success.

thanks

Great, we are glad that you sorted it out. Feel free to contact us if you have any questions.

Hello, I write again because I discovered something.

The cause of this problem was not wprocket but that I have disabled elementor and wp vakery.

I use elementor because thema recommends it.

but every time I disable elementor this problem comes back.

I need to disable elementor to get better speed.

Please fix this issue without the need to use ELEMENTOR.

Thanks a lot.

Could you please disable the plugin now and send us a link to the product so we could check it?

Hello, now elementor is deactivated,

this is the link to a product = https://arteanc.com/product/quipu-inca-o-kipu-elaborado-a-mano-replica/

You can also try any product = https://arteanc.com/

Please try several times to see the error.

You have to click on the tabs in order, and the error always happens in the fourth tab, the “MORE OFFERS” tab has already been removed and instead of it there is the “SHOP POLICIES” tab, as I said the error is in the fourth tab, regardless of which tab is.

Thank you so much for everything.

my best wishes.

Try to replace files in woodmart/js folder https://drive.google.com/file/d/1RtZp1S1JFa5-5kkS1ZvjwRqJ-UOSrO6e/view?usp=sharing You need to clear your cache and CDN before testing.

Hi, thanks a million for all the help.

I replaced the files you indicated and now it works perfectly, I just hope it has no side effects.

Please include this solution for future updates, so everyone has a wonderful product tab.

I also suggest fixing this in the DEMO, as it will get more sales, because even the smallest details matter when choosing a theme.

my best wishes.

WOODMART, THE BEST THEMA FOR WORDPRESS WOOCOMMERCE.

Regards.

Thank you very much! We will definetely fix this!

Hello, please check this link https://arteanc.com/product/quipu-o-kipu-inca-grande-replica/

All product tabs are working permanently in mobile version except the tabs of this product.

Apparently the tabs start to malfunction when the description tab has a large content.

To replicate the problem, just try the tabs several times on cell phone or mobile, since the problem is only in mobile version.

To create the content of the description tab I only used the wordpress editor no elementor and wp vakery

A solution for this

Thank you in advance.

Hello,

We are sorry for the delay. As we can see, you have changed the theme. Do you still have any questions regarding tabs on our theme?

Regards

Hi, sorry for the delay, I’ve been testing.

After resetting wordpress and importing the demo this is how the product tabs look.

try the product tabs on mobile and you will see the errors,

Please fix this definitively, as it affects customers who visit the web by cell phone.

This is the only woodmart bug that is bothering me, please hope you want to fix it as soon as possible.

It would be good if the tabs have a fluid and clear js without errors or strange movements that make the client user doubt.

Blessings

Hello,

Please, add the code that we provided you already and then check how it works

jQuery('.wc-tabs-wrapper .woodmart-accordion-title').click(function (e) {
    e.stopPropagation();
    e.preventDefault();
    var $this = jQuery(this),
        $panel = $this.siblings('.woocommerce-Tabs-panel');
    if ($this.hasClass('active')) {
        $this.removeClass('active');
        $panel.stop().slideUp(300);
    } else {
        $this.addClass('active');
        $panel.stop().slideDown(300);
    }
    jQuery(window).resize();
    jQuery(document).trigger('wood-images-loaded');
});

Kind Regards