Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

i ask for solving i face it with trial if u don’t want solve here ok thank u ibrahim ,stay safe

Hello again,

Thank you for your clarification. Please email our support about the issue and my colleague will help you out.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. I am not sure if I understand your question correctly. Can you please help me understand your question with a screenshot ?

Kindest Regards, Ibrahim

I set up thumbnail TV shows same thumbnail Movies

thumbnail TV-Show https://www.img.in.th/images/640c657bda21639da5bc1ce1e5564fcb.png thumbnail Movies https://www.img.in.th/images/683716930220072906cec4ff7a7d83e9.jpg

Hello again,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hi Yusuf,

When I add the sources via the above mentioned process, it shows something like this:

https://drive.google.com/file/d/1YwG1ovs1iCdnchFA-GztVLu09Fz3zq4g/view?usp=sharing https://drive.google.com/file/d/1EU_csEhoeH97xl1lpMt3k8hN7xYih1hw/view?usp=sharing

Is this how it is supposed to look like? Can we somehow get the sources to look something like this: https://www.justwatch.com/us/movie/inception

I realize that it may not look exactly like this, but I would at least want to show the Platform logos (with prices) or whether it is streaming on a particular source. Also, please let me know if I’m doing something wrong.

Really appreciate your help.

Hello there,

Thank you for getting back. Please try the single movie style v6 or v7. This may be suitable for your requirement. Please refer to the following demo links:

Single Movie v6: https://demo3.madrasthemes.com/vodi-demos/main/movie/paradigm-lost/

Single Movie v7: https://demo3.madrasthemes.com/vodi-demos/main/movie/the-tale/

You have to add the source URL like the following structure for the single movie style v6 and v7:

<a href="https://www.netflix.com/in/"><img src="https://demo3.madrasthemes.com/vodi-demos/main/wp-content/uploads/sites/2/2020/06/Netflix.png" alt="" /></a>

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Yusuf

Thank you, this gave me a pretty good idea of how you guys added it on your demo. However, when I’m doing the same replacing it with the url of a PNG logo image I’ve uploaded in the trial media library, it doesn’t show the logo like it does on your demo. Here’s the link I used in the movie source :

<a href="https://www.netflix.com/in/"><img src="https://trial.madrasthemes.com/vodi-arnavtds/wp-content/uploads/sites/510/2021/01/580b57fcd9996e24bc43c529.png" alt="" /></a> 

Also the background and banner images that I uploaded in the movie I was testing on, won’t show in the preview.

Are both these issues because it is a trial? Or is there something else I’m missing here.

Really appreciate your help.

Hello there,

Thank you for reaching us. We have fixed the movie tags filter widget error in the MAS Videos plugin and also we have updated the plugin in our demo. You can check our demo now.

Thanks, Yusuf

Hello there,

Thank you for your interest in our theme. A CSV is a generic file format. You can use any CSV file to import data. We do not know any movies website.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

فى ال csv ال منشنلنه فى الدكومنتشين انت مذكرتش ال sources ينفع يتضاف وهل لازم يكوم كل كوليم بالترتيب ولو حاجة مفقودة ميتسحبش

I am sorry. I do not understand your question correctly. Are you asking for theme support? or Are you asking pre-sale question? Please clarify.

Hello there,

Thank you for purchasing our theme and for reaching us.

The “Full Name” is not in the WordPress user data field. Instead of Full name, you can add the first name and last name fields on the registration form using custom code. Please add this custom PHP code to your child theme’s functions.php to add the first name and last name fields on the registration form: https://gist.github.com/yousufansa/93299066e6e33a99fd04f06c56fd09f7

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Yusuf

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Vodi theme does not have a restrict feature. Vodi is built using MAS Videos plugin. It does not have a membership feature. However you can use our theme with any popular membership plugin of your choice. Our theme is compatible with many membership plugins like Ultimate Membership, Restrict Content Pro, etc. If you have a favorite membership plugin, please let us know, we’ll help with the compatibility.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The inc folder is not a template folder. Only templates can be overridden by copying them into the child theme.

The inc folder has pluggable functions. To override, you can simply copy the function you want to override into your child theme’s functions.php

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. This would require custom coding to achieve. Can you please email our support? We’ll try and get you the custom code to achieve that.

Thanks, Ibrahim

I am using V1—I am in the Gutenberg editor with the block selected. When I click the block and look in the top right hand corner where the block editor should be…there isn’t one. The only thing I see is the gear icon and the three dots in a vertical line. I have shrunken my screen, collapsed my side menu…nothing. It just does not show up.

It is as if the blocks themselves are to long and making the last half of the page cut off. If I go into full screen view I can see just the edge of the blocks.

Hello again,

Thank you for getting back. I believe this could be an issue due to using outdated theme/GB plugin. Can you please make sure that you’ve the latest theme, Gutenberg Blocks and Extensions plugin? If you have and the issue persists please email our support and we’ll look into it.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please share with us link to your website?

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Please email our support from here : https://themeforest.net/item/vodi-video-wordpress-theme-for-movies-tv-shows/23738703/support and we’ll setup a trial for you.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Apologies for the delay in response. Our offices were closed for the long weekend.

Can you please email our support with your question as the team monitoring Envato comments is on vacation.

Thanks, MadrasThemes

Hello there,

Thank you for your interest in our theme. Our theme does not have an autoplay to next video feature. It depends on the player of your choice. If you are using a third-party video player you can use it for this purpose.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Vodi is a WordPress theme and does not include mobile apps.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please enable account creation from Appearance > Customize > MAS videos > Account > Enable Account Creation.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The views counter is provided by JetPack Stats module. Please activate Jetpack for this feature to work. Ref: https://jetpack.com/support/wordpress-com-stats/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hi, İbrahim.

Thank for your answer.

thanks for your reply. however, I’m talking about a counter that appears under every video, just like on your demo site. Even though I activated Jatpack, that counter did not appear

https://demo3.madrasthemes.com/vodi-demos/main/video/anderson-fights-his-way-to-glory/

Hello there,

Thank you for getting back. Have you enabled stats for your JetPack? Please clarify.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Our theme does not have any code that handles streaming or codec. Our theme is only used for styling.

It uses WordPress’s default video player to play video and audio. You can also use any third-party video player plugin compatible with WordPress.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim