125 comments found.
Hello,
Does your theme support WooCommerce Membership plugin?
Thanks
Hello, thank you for contacting!
We didn’t test WooCommerce Membership plugin functioning with the theme and thus can’t guarantee its compatibility but you can give it a try as some third-party plugins work correctly without causing issues with the theme functioning. Appreciate your understanding.
Please feel free to contact our support team at http://cmsmasters.net/support/ should you have other questions.
Thank you.
Hi. the Shortcode Profiles have been broken in the last theme update. wp 5.5.1 Thanks
Hello, thank you for contacting!
The issue you mentioned isn’t a typical one – our demo site functions correctly and we didn’t receive similar complains from our customers. There is a need to investigate the problem from your end. Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi, I’ve just wrote also on your item support page but I didn’t receive any reply or email confirmation so I also try here.
WEBSITE: www.mit-mit.it NO LOGO showed on mobile devices
The desk version of the website is ok but in the mobile version the logo is not showed, instead it appears the “Theater” logo, both in header and in footer. The logo uploaded is .png Cannot find more information in documentation file, I don’t know what to do, please help me, thanks best regards Viviana
Hello, thank you for contacting!
We try to get back to our customers at the earliest but because of the queue it may take up to 24-48 hours to answer the request, appreciate your patience.
Your ticket it answered at the moment, please check.
Please don’t hesitate to contact our support team at http://cmsmasters.net/support/ in case you’ll have other questions.
Thank you.
Hi, I have another question, when I click header style, “Compact Style Center Navigation” The menu has white text, when I scroll down I the menu background is white so I can’t see the menu text color, I tried to change it in the theme settings but nothing changes the sticky background color
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will take care of the case.
Thank you.
Hi, 2 questions 1) How do we add social links? I can’t seem to find out how 2) when I click on Theme Settings, then Elements, I can’t remove the social icons I don’t need for some reason
Hello, thank you for contacting!
You can add/edit/remove social icons here: https://www.screencast.com/t/79xpsIJZLBd
The issue you have with icon’s removing isn’t a typical one – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will take care of the case.
Thank you.
Also I will submit a ticket because this same thing is happening on a different page of the website too
Hello again!
Please click on the icon to see settings.
Please feel free to contact our support team at http://cmsmasters.net/support/ should you need our assistance.
Thank you.
I updated the theme from 1.1.5 to 1.1.6 and the links work now, I also founbd where the links are now that I could click the icons it works 
thanks
You are always welcome!:)
Is there a way to have the sticky logo change? I have a black and a white logo I would like the Black Logo to be in the header but the White one to be in the sticky header.
Hello, thanks for contacting!
The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify theme files and the way it works. Appreciate your understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
Where can we change footer copyright?
Hello, thanks for contacting!
You can implement needed changes here.
Personal assistance is provided via tickets system – should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
thank you
You are welcome!
Hello,
How can I fix problem with google map. The thing is that i entered address but on page I have only gray rectangle and map is not shown.
Thank you
Hello, thanks for contacting!
Google Map became a paid service and to use it for free there is a limit of map loads. I recommend you to generate new Google Maps API key that will be used for this site only. Google Maps API key should be added here.
The key can be generated here.
Please make sure that you activated the Google Maps JavaScript API and Google Maps Geocoding API https://www.screencast.com/t/sXkBFHxNZ
Personal assistance is provided via tickets system – should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hi, I acquired the wordpress theme Theater in Evato elements. I have a problem, if I change the texts in the home, both home and home 2, I lose the Full Width formatting. I work locally. Could you dare me a suggestion to solve the problem? Thank you Daniele Ambrogini
Hello, thanks for contacting!
The issue you have isn’t a typical one – we didn’t receive similar complains from our customers and our demo site functions correctly. It is difficult to suppose what can cause the problem without seeing it and investigating from your end.
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Please note that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest, contact our support team and specify a code that verifies your purchase so that we can provide you assistance.
Hello,
I just want to ask you is there a possibility to add for example photo in sidebar above profile information on profile page.
Than you
Hello, thanks for contacting!
The theme isn’t supposed to function in a mentioned way and as much as we’d love to help desired result requires customization that is beyond our support policy because there is a need to modify theme files and the way it works. Appreciate your understanding.
Personal assistance is provided via tickets system – please contact our support at http://cmsmasters.net/support/ in case you have other questions.
Thank you!
Than you. Can you just tell me is there a possibility to add a widget in hader?
Hello!
Header section isn’t supposed to provide an ability for widgets adding, thank you for understanding.
Should you have other questions please contact our support team at http://cmsmasters.net/support/
Thank you!
How can I get the Events Calendar styling to look like the demo?
Hello, thanks for contacting!
If you use updated Events Calendar plugin please don’t activate this option on the settings to avoid possible issues with events displaying: https://www.screencast.com/t/6s9Oo4DYg5d
Personal assistance is provided via tickets system – please contact our support at http://cmsmasters.net/support/ in case you have other questions
Thank you!
Hello,
I need some help with projects. The thing is that i want to remove some default projects features from sidebar (for example author, likes, comments), or to make project without sidebar (every time I make new project it has sidebar and I don’t see option where to remove sidebar).
Thank You
Hello, thanks for contacting!
You can deactivate unneeded fields here: https://www.screencast.com/t/xogCeio1Tqkt
If you want to make project full width please deactivate all fields on Theme settings/Single posts/Project tab.
Personal assistance is provided via tickets system – should you have other questions please contact our support at http://cmsmasters.net/support/
Thank you!
Hello.. Just have a few pre-sale questions:
1. I am especially interested in how to use video, in pages and portfolio. Do you use the visual content composer for embedding videos? I don´t see any videos on the demo site.
2. I don’t want to use Revolution Slider – Where on your demo sites, does it use that plugin? Can you use another slider than Revolution Slider for setting up the front home page?
3. Is the theme compatible with WPML for a multilingual site? Thanks a lot..
Hello, thanks for contacting and for your interest to the theme!
1) The theme comes with a custom Content composer plugin created by our developers for content adding and editing. Content composer plugin provides shortcodes that can be used or video adding such as Video shortcode and Embed shortcode. Here you can see an example of Embed shortcode functioning: https://theater.cmsmasters.net/embedded/
2) Revolution slider is used on the demo Home page, however this plugin isn’t a required one and you can choose not to use it if you wish. The theme archive includes Layer slider and Revolution slider plugins, please note that we didn’t test other slider plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
3) Yes, the theme is compatible with WPML plugin.
Should you have other questions please contact our support team at http://cmsmasters.net/support/.
Thank you!
Hello, thanks for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hi, is it possible to change events media files orientation to vertical?
Hello, thanks for contacting!
Please contact our support team at http://cmsmasters.net/support/ and provide a screenshot of a desired result, a link to your site and your WordPress and FTP credentials so that our support agents can investigate a possibility of desired changes implementation.
Thank you.
What is the name of the main font in the homepage slider? It didn’t populate in my demo content.
Hello, thanks for contacting!
Cormorant Garamond font is used on our demo slider.
Should you have other questions please contact our support team at http://cmsmasters.net/support/.
Thank you!
Hello. Does the Profile module have the ability for person to manage their own profiles, or is it separate from the User system?
Hello, thanks for contacting!
The theme doesn’t suppose any user management system. Profiles and other post types can be edited by users with an appropriate role (https://wordpress.org/support/article/roles-and-capabilities/)
Should you have other questions please contact our support team at http://cmsmasters.net/support/.
Thank you!
Thanks for your quick reply.
What i gather from your response is that the users with appropriate role can edit any profile but not be limited to just theirs. It’s a great theme but as a niche theme for the industry, such a feature to self-manage profiles would be nice.
Thanks again, you’ve always been among my preferred authors on TF.
You can try to use some plugin for the purpose we just can’t recommend you any because we didn’t implement needed compatibility tests, appreciate your understanding.
Thank you for your words -you are always welcome to contact our support in case you need further assistance!
Understood, just wanted to clarify first before I go the plug-in route, thanks.
You are always welcome!:)
any update coming up?
Hello, thanks for contacting!
The theme is updated as needed to make it compatible with current WordPress and plugins’ versions. There are no issues with current theme version functioning and sure the theme will be updated in case of need.
Should you have other questions please contact our support team at http://cmsmasters.net/support/.
Thank you!
Hi I would like to know how to change the image slider with a video instead. Thanks
Hello, thanks for contacting!
We recommend you to look through Revolution slider documentation – it should be helpful.
https://www.themepunch.com/slider-revolution/slide-background/
https://www.themepunch.com/slider-revolution/layer-content/
Should you have other questions please contact our support team at http://cmsmasters.net/support/.
Thank you!
Hello, pre-sale question. Is it possible customize every part of the “Featured Shows”. I mean change the title “Story” or “Director” with other title? Because i would use it for others kind of events…like wedding, conference and so on. Thanks
Hello, thanks for contacting!
This part of content is created with help of a Posts Slider Shortcode that is set to display Portfolio projects that are added on your site. Sure you can add projects with information you want and set a Posts Slider Shortcode according to your needs.
Should you have other questions please contact our support team at http://cmsmasters.net/support/.
Thank you!
