Hi,

- You need to use a plugin for multilingual feature ( eg. WPML )

- Admin panel language will be in English, btw, you can translate it manually using wordpress localization function.

- Credit card ( stripe ) and paypal ( basic html form ) checkout is supported.

Thanks for interest.

Sorry I don’t quite understand your question.. Can you please explain more? What did you have to pay for extra?

Found it thanks

Hi,

I’m not sure what wrong, could you try to use regenerate thumbnail plugin to update the thumbnail then check it again?

Plugin: https://wordpress.org/plugins/regenerate-thumbnails/ .

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Hi,

Please make sure you change all the email content under: Tourmaster > General > Admin E-Mail Content and Customer E-Mail Content and the last: Enquiry E-Mail Content.

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I already did, nothing change.

Hi,

Please send an email to: support.loc@goodlayers.com with your problem and purchase code then we can take a look together.

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Hi,

Could you try to check it again? I can see it’s worked fine for me.

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Hi,

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

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Hello! Thank you for your response. My website is https://fairhopers.com. I have tried to access it on two computers and a cell phone and the drop-down menu has stopped working after the latest update. I appreciate you looking into this.

Kind Regards

Hi,

Please disable the minify in script in wpoptimize then we can check it again.

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That worked! Thank you again for all of your help!

Hi,

1. Can you try to disable all other plugins first and see if it’s fixed or not.

2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/

3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.

After you updated the theme and still have issues, please make sure to follow this.

1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.

2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.

3. Go to theme options and click on ‘Save Changes’ button.

Let me know if this helps or not.

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Thanks for the response, I did everything as you said but I still have the same problem

Hi,

Please send an email to: support.loc@goodlayers.com with your purchase code and your details again then we can take a look on it together.

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Hi,

Please clear cache/cookie in your website/browser and check it again. It’s working fine for me in my own demo.

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Hello,

Unfortunately that didn’t help either. I’ve tried also other browsers or private modes. But I’d like to mention one additional fact. Pagebuilder is not working (resp. pagebuilder menu is visible, but content is not there) on only one page and also it’s empty on live page. It contains only header and footer. Post itself was last time changed in 2017

Link: https://postimg.cc/gallery/c8CQ5Q4

Hi,

Please send a message to my email: support.loc@goodlayers.com with purchase code then we can take a look together.

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Hi,

Glad it’s working fine for you now. Happy Holidays!

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God bless you, and your team! Merry Xmas…

Hi,

Thank you so much, happy holidays to you and your family, too .

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Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.

You can follow this : https://goodlayers.ticksy.com/article/1893/

Please also make sure that all your being used plugins are compatible with WP5.5 as well.

same question for Snazzy Maps and WP Google Map Plugin

Hi,

If you don’t need those plugins, feel free to delete it as you wish.

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Thanks…

Hi,

There’s no update on that date yet. We just update some screenshot in Themeforest page but it reflects in that info too.

Thank you

Hi,

You can change it in: tourmaster_order table in mysql.

Reference: https://stackoverflow.com/a/970652

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Perfecto, pude solucionarlo pero sería mejor que hicieran explicarán esto en la documentación del tema. Gracias por todo.

Otra cosa, tienen algunos tips para una mejor optimización del tema?

Hi,

Please use English in next time.

For page optimize, please check our guide here:

- https://docs.goodlayers.com/making-your-site-faster-with-wp-fastest-cache-and-autoptimize/

- https://docs.goodlayers.com/making-your-site-faster-with-w3-total-cache-plugin/

=======

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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Hi,

Please follow our docs and import the demo data again: http://demo.goodlayers.com/document/traveltour/#import-demo .

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i did…like in the documentaion….i got the demo 4 but the tours are in demo v1 ??

Hi,

I’m not sure what happened, please send a message to: support.loc@goodlayers.com with your purchase code and we will take a look on it together.

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Hi,

You can try adding something like this to funtions.php file in child theme for this.

add_filter('tourmaster_custom_post_slug', 'my_custom_slug', 10, 2);
function my_custom_slug($slug, $type){    if( $type == 'tour' ){
 // default slug
        return 'YOUR_CUSTOM_SLUG_HERE'; // change the slug in the example text to your slug
    }
    return $slug;
}

Screenshot: https://photos.app.goo.gl/GDwDzt2TJdDY5cBs7.

Then go to: Settings > Permalinks > Choose Default > Save then choose Post name > Save and check it again.

=========================

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

A muy bien gracias, voy para allá!

Hi,

Please try  go to include/tour-util.php file to remove these out around line 1848.

$our_term = tourmaster_get_option('general', 'register-term-of-service-page', '#');
$our_term = is_numeric($our_term)? get_permalink($our_term): $our_term; $privacy = tourmaster_get_option('general', 'register-privacy-statement-page', '#');
$privacy = is_numeric($privacy)? get_permalink($privacy): $privacy; $ret .= '<div class="tourmaster-enquiry-term">';
$ret .= '<input type="checkbox" name="tourmaster-require-acceptance">';
$ret .= sprintf(wp_kses(    __('* Creating an account means you\'re okay with our <a href="%s" target="_blank">Terms of Service</a> and <a href="%s" target="_blank">Privacy Statement</a>.', 'tourmaster'),     array('a' => array( 'href'=>array(), 'target'=>array() ))
), $our_term, $privacy);
$ret .= '<div class="tourmaster-enquiry-term-message tourmaster-enquiry-form-message tourmaster-failed">' . esc_html__('Please agree to all the terms and conditions before proceeding to the next step', 'tourmaster') . '</div>';
$ret .= '</div>';

Then check your site again.

2. You can use loco plugin and translate the text in tour master plugin.

====================================

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

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