16332 comments found.
Hi,
I’m using OC 1.5.6.1 with Journal 2 v.2.16.8
I need to restore the original files as they were modified.
Where I can download them?
Hi, you can grab J2 from here https://www.journal-theme.com/v2/download/
Best Regards.
Thanks
In the description of – version 3.1.5 on the page: https://docs.journal-theme.com/changelog is given twice “Added Captcha to One Page Checkout”
Hi, thank you for pointing that out, we have removed it.
Best Regards.
Unacceptable error msg: Opencart 3.0.3.6 does not fully support PHP 7.4.11 version!—> Of cource opencart does support it, this is Journal’s message and it is not right. Pls fix!.
Hi, Opencart 3.0.3.6 does not work well with php 7.4, you will encounter issues when logging in as a customer without addresses so we’ve added that message in order to inform you about this.
Best Regards.
Hello, is there a way in Journal 2 using Super Filter to only show the filter results that have the option and the stock for that option is > 0. For example if the products stock for L size is 0 stop showing the products as a result of the L size filter.. Thank you!
Hi, Journal 2 has been phased out and no future updates will be issued, however, it might be possible to hide out of stock options (if that’s what you’re asking about) by making some code changes, please file a ticket on our support page if you need assistance.
Best Regards.
Hi, Does this theme not support SVG icons?
Hi, Opencart does not support svg uploads in general and Journal uses Icomoon font icons for icons, we’ll consider adding svg support in the near future, until then you can follow this guide in order to add new icons to the icon pack: https://docs.journal-theme.com/docs/faqs/journal/icons
Best Regards.
Can I develop with php using html and css files without using Shopify any software?
Hi, no this theme only works on the Opencart platform.
Best Regards.
Hello,
The filtering system is not working. Whatever I choose does not make any difference.
What is the problem?
I would really appreciate if you can help.
Version 3.1.5 installed.
https://www.selinist.com/tum-urunler-kategorisiHi, your issue is most likely related to your seo url extension, consult with its developers for more information.
Best Regards.
Hello,
I solved the filtering system problem.
I added the following codes to the Exception Data section of the SEO plugin; fmin, fmax, fq, fc, fm, ft, fo2, fo11, fa13, fa15, fa27, fa26
For your information.
Hi, I have a quick question … I’m still using Journal 2.16.8 (I know it’s discontinued), if at some point my hosting provider upgraded to the php version to … example 7.4 …. Will J2.16.8 work with version 7.4? What is the highest php version I can use that doesn’t affect J2.16.8?
PS: I know that OC has its limitations with new versions of php, but I am more concerned about the maximum allowed in J2.16.8.
Thanks for your time.
Hi, we haven’t tested this, but it most likely won’t work with PHP 7.4, consider using PHP 7.3 or lower.
Best Regards.
Hi, I have added options with different prices. But when I choise different option price does not change? Can you have look at here please: https://www.optiktedarik.com/vidalar-ve-sarf-malzemeleri/blok-vidalari/blok-vidasi
Hi, maybe Price Update option is not enabled in Journal > Style > Product Page > Product Details > Price, please check that first.
Best Regards.
we just need to change the Active Skin from Demo 5 to Demo 2 without change products or web content
Hi, you need to import a different demo in this case, instructions apply to any number demo you want to export: https://docs.journal-theme.com/docs/demos/demo/
Your catalog data (products, categories, etc.) are not affected, just the theme design and modules.
Best Regards.
Please update changelog for version 3.1.5
Best Regards.
what is benefit to have captcha in onepage checkout? how to enable it?
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi. Say please: how can i make sure that when searching for a product, things in the search result are shown by price, and not alphabetically, as is done now?
Hi, there is no such option in Opencart nor Journal, some code changes may be needed in order to add such functionality, please consult with an Opencart developer for more information.
Best Regards.
Hi. Live search doesn’t return results for tags until you click?
Hi, we are not sure what you’re referring to, but please file a ticket on our support page if you need assistance.
Best Regards.
Hi, indeed that issue has nothing to do with the update, but we’re glad you’ve solved your issue.
Best Regards.
Hello, I have just updated to 3.1.5. and get an error message when switching the language. It says that the connection is not 100% secure. It only happens when I am logged in with my test account.
Now, I don’t have an account on your demo page but that one acts strange as well. First I type demo as login and password which does not work of course. Then I switch the language and the page tells me that I should change my password because it’s been compromised. I don’t have an account so this message doesn’t make sense. Something isn’t right imho. Hope you can replicate it.
Cheers
Correction: it happens only in Chrome browser, both mobile and desktop (Edge, Firefox and Brave all work fine) and only when the home page is loaded. Categories, Product pages etc. don’t have that problem.
P.S. Sorry for the confusion.
Hi, this may not be something theme related, please make sure everything works fine when using the default Opencart theme first.
Best Regards.
Hi, unfortunately that is not currently possible.
Best Regards.
after update the journal theme to the last one Version 3.1.5, theme problem with a quick check page with button confirm order it does not work
Hi, no unfortunately that’s not currently possible.
Best Regards.
Your reply: We cannot replicate this issue on our end, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hi sir I found the problem with Google reCAPTCHA when disabling it the confirm order work fine if enable it the confirm order not working its just happiness in the journal theme, I test it on opencart default checkout, and the confirm order work fine
Hi, we will look into it, please file a ticket on our support page if you need assistance.
Best Regards.
this theme works very slowly on windows. (30+ second) do you have any suggestions.
Hi, if you are referring to Windows as hosting server, indeed it may perform slower than a Unix based hosting, but this applies to any website in general. Either way, if you need assistance please file a ticket on our support page.
Best Regards.
My support right, which I have never used, has been deleted.
It hasn’t been deleted, it just expired, like any other subscription you have, once activated it will eventully expire if you don’t use it.
Envato support is the same. You buy a theme licence which comes with a 6 month support subscription included. The license is yours forever, but the support period, however, expires 6 months after theme purchase.
You now have the option to renew the support period for another 6 months, which you might want to do if you need to file tickets with our developers.
This is how Envato support works, we (the authors of the Journal theme) didn’t make these rules, it’s just the way the marketplace works.
Thank you!
This topic is about the seller. You know you can do this if you want. You should provide support, albeit at least once, for every person who purchases your product.
And that’s exactly what we do. Even after support is expired we continue to help whenever we can and always fix any theme related bugs that are reported here in the comments without asking for anyone to buy support.
However, your query is not some theme related issue, it’s something generic that requires some investigation by our developers.
Moreover, the majority of Journal users renew support when needed, it wouldn’t be fair to them to provide free support when investigations on your end are required.
Hi, I cannot access the Journal3 related menus on admin panel. It just stays at loading forever.
nevermind, problem solved.
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