64 comments found.
URGENT! Hi, We reset our database so we need detach purchase code. Can you help us?
Hello! Sure, please submit a support request and our team will assist you
Hi again, I sended 7 days ago please check your data. Request from burak@grapelaw.com
We have 0 support ticket with that email address. Where did you send the email from?
HI Guys,
Can you confirm prerequisites to load the template? Do i need elementor or can i just stick with the built in Gutenberg blocks for all the pages?
Hello! If you want to have the same elements on the pages, you have to use Elementor.
While I activeted Select GT3 Themes Core plugin my site goes down why is that?
Hello! It’s really strange to hear it. Please submit a support request and our team will check it
We have submitted, gunduzlaw.com
What is your support ticket ID, it will speed up the process
36367, all of mny site down and even wordpress menu
The support team has already answered to your support ticket. Please keep communication with the support team.
Bought the theme but after creating a custom header and footer using elementor pro, all post tittles disappeared and when i contacted the developers, they say the theme only works with free version of elementor i wonder why this is not in the documentations
Hello! It’s clearly stated on the item page, please check the software requirements.
how to update?
Hello! What do you mean?
I want to update the theme to December 2020 version. What is the best way to do this? Thanks and Best Wishes.
Hello! You can do that via auto-update or download installable theme zip file and use theme upload option in your wp dashboard
Why is it that i cant edit the header section of the theme? i tried going to theme options but there is nothing apart from the default option that i cant edit
Hello! Please submit a support request and our team will check it.
i already did
Then please wait for the response from our support team. There is no need to duplicate the request here 
Thanks
Could I do a video slider on home page?
Hello! Yes, you can do
great thank you. If I cant figure out after purchase I will reach out
Yes, you can submit a support request at any time.
I have like 16 team members but it only shows 12. Where can I add more team members to show in the front end. I need help please.
Hello! Please submit all your support inquiries via a ticket system and our team will assist you
I never received a response about this. Can you help?
What is your support ticket ID?
I know how to add team members. But how can I add more in order for them to be visible on the team page. I have about 16 lawyers and I can only see 12 on the front end page. Please advise.
Hello! Please submit a support request and our team will assist you
Pre-purchase: On the Item details page, right at the bottom, you meantioned “Please notice! The images used at site preview page are for the demo purposes only and are not included in package.”
Does this mean if the Demos are imported, it doesn’t come as shown in the Live Preview?
If no, please tell me more about that. What exactly does it mean?
Hello! All the data comes with the demo import but you have to replace them with your own ones.
Hello GT, I need help. My mobile version does not show. I need it similar to desktop version. Can you help?
Hello! Please submit a support request and our team will assist you
Where can I do that?
Hi Juris I have trouble about my activation code,
yesteday i was migrated my wordpress from localhost to my server. in my server my activation code suddenly is not active if doing same changes in theme options.
please Help me
Hello! Please submit a support ticket and our team will assist you
I have made tickets twice, but they have not yet been resolved and have not been returned.
Help
What is your ticket ID?
-## Your request (31291)
Our team will check it
Hello, How?
Via a ticket system
where ticket system? i was sent ticket from themeforest support, it there is not.
Our team responded to your ticket and got a response from you
Now you claim that you do not get it
OK, case close, thanks for support
Hello a few days ago I bought a juris theme, but it is hoped that the html, css, js project is not just a wordpress theme. can i get this to you?
thank you
Hello! The HTML is sold as a separate product.
can you share the link ?
It has been temporarily hidden here on Themeforest. Will be available asap
how to custom / replace the header that is not used in the Home menu??
The support is provided via a ticket system. Please submit a support request and our team will assist you
Hi,
I’ve been purchased the Juris theme and wish to use Homepage-2 theme. But after installed the demo content, choose the Homepage-2 in Reader function, the theme display incorrect.
All the elementors content are converted to HTML code, and the homepage of the website doesnt display correct like the demo.
I’ve sent the support request to zendesk. Please help!
Hello! The support is provide via a ticket system. If you’ve already sent a request, please wait till our support rep. will assist you. Thanks.
I’ve changed the PHP settings as request and reimport the sample data but all the demo themes does not display correct like the demo. What’s next to do?
Please wait till the support team gets back to you.
I’ve just resolved the problem by delete the theme, reinstall all theme, plugins and re-import the demo content. Now it’s work fine. Great theme. Thanks!
Glad to hear it
Hi. Do I need Yellow Pencil to edit any part of the template? I can’t find a way to edit Team Member
Hi there! Please submit all your support requests via a ticket system https://wp-help.zendesk.com/hc/en-us/requests/new our team will assist you.
Your previews do not seem to correlate what the websites actually look like live. Can you confirm what the issue is on your preview websites?
Hi there! What issue are you referring to? Any screenshot?
Hi, some tags in cases are not being filtered. See http://s368035026.mialojamiento.es/casos-sentencia/ and clicking to one for instance WIZINK and shows nothing, but if we put the complete URL with anchor it does open: http://s368035026.mialojamiento.es/casos-sentencia/?caso_cat=wizink any idea why?
Hello! Please submit a support ticket along with your site credentials and our team will assist you
Hello, I would like to know if the theme supports multiple languages or is there a way to implement it using some other plugin?
Hi there! It’s fully compatible with WPML or Polylang plugins.
Hi there, just been looking at the code as rendered on the front-end, and there is a lot of CSS specifically for WooCommerce. Given I am not using the WooCommerce plugin, this feels like it’s just adding unnecessary code that will slow the site down?
Hello! Please submit a support ticket and our team will check it
