95 comments found.
Hi, can you help me with my ticket? ticket #15602 Having the same problems as “i just purchase your theme and tried installing it on a fresh WordPress installation, every time i try to activate “Luxe Theme Core” plugin, the website crashes and i have to remove it back from the db. The website is using the latest WordPress version and the server already has plenty of other WordPress sites working without issue.” JUST THE SAME.
Hi,
Our support team responded your last comment. If you live any problem, please write to the support. Our support team will be help you.
Kind regards.
Hi, Can you check on #15352 ticket please?
Thanks!
Belen
Hello, still nothing. Can you check please? Thanks
Hi,
Our support team is checking your problem. Our support team will be help you.
Kind regards.
Hi team, please I need to solve this problem of your component. Can you check the tickets? Thanks
Our support team will be help you.
Kind regards.
Hello Support Theme – GloriaThemes. Please Bring support to my submit ticket. I have no response yet.
Tiicket Number: #15242
Hello,
I checked your ticket. Your ticket was drop in sandbox. I solved the problem. Our support team will be help you.
Kind regards.
Hi, I opened the ticket on the support platform 3 days ago and no one even replied back. Please can you check that? It’s important! Thanks
Hi,
I will contact with our support team. Our team will be help you.
Kind regards.
Hi, Still no one reply! Please check the ticket nº #14986
Thank you Belen
I checked, your ticket already solved.
Kind regards.
Dear Support,
i just purchase your theme and tried installing it on a fresh WordPress installation, every time i try to activate “Luxe Theme Core” plugin, the website crashes and i have to remove it back from the db. The website is using the latest WordPress version and the server already has plenty of other WordPress sites working without issue. https://snipboard.io/6jr4QY.jpgplease advise
Hi,
Please create a ticket. Our technical team will be help you. (If you opened a ticket, ignore it.)
https://support.gloriathemes.comKind regards.
Hi. I already opened a ticket and still no reply.
This is getting ridiculous, i opened the ticket on the support platform 2 days ago, no one even replied back that you will be checking it. If you don’t want to solve the issue nor reply back, please refund me my money
I will contact with our support team. The team will be help you.
Kind regards.
Dear support, This is extremely ridiculous. i opened my ticket 7 days ago and waited 3 days for you to reply back asking access to the website which i gave immediately. Now it has been 4 days since your reply and no one is answering. So please refund me my money back since we can’t loose any more time for this project.
Thank you
Our support team will be help you.
Kind regards.
how to install demo content?
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hi, I’de like to buy the theme but i’ve some questions :
is-it possible to add social media button in the menu ? I’ll not use langage icon/texte so i’d like to put social media icon instead at that place ?
Does the theme provide sticky header ?
thank you for your answer, cheers
Hi,
Yes, you can add the social icons and you can remove language box.
Yes, sticky header is exist.
Kind regards.
Hi
How to add Social Media Icons on top next to the search icon instead of the languages ??
Thank You
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hi,
How to show the Secondary Menu to “Header Style 1” or “Header Style 2”?
Kind regards.
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
It’s done!
Hello After creating new taxonomies for project post type from the ‘Custom Project Taxonomies’ field, how to remove all the 6 default taxonomies comes with the demo? (Categories, Locations, Status, Function, Clients, Years)
Also, can you explain to me how to add my new project taxonomies in the “Project Filtering Settings” block?
Thanks!
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
it’s been done for 8 days …
Hi, i updated the theme and i have an issue at luxe-core/template-studio.php on line 22, i opened a ticket at your support
Hi,
Our support team will be help you.
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hi,
i’ve just bought the theme but here is an error thath brakes the page when i try to activate the pluggins required by the template …
it is appearing this:
Parse error: syntax error, unexpected ’’ (T_ENCAPSED_AND_WHITESPACE), expecting ’-’ or identifier (T_STRING) or variable (T_VARIABLE) or number (T_NUM_STRING) in /home1/username/public_html/wp-content/plugins/luxe-core/template-studio.php on line 22
hope that you can help .. thanks in advance
Hi,
Please create a ticket. Our technical team will be help you.
https://support.gloriathemes.comKind regards.
Hi, is there a font selection for the main text / body? If yes, is it possible to install fonts as well without using external plugins? Thanks.
Hi,
Yes, you can customize all fonts.
Kind regards.
Hi,
Is this theme still being maintained ?
I see no update after July 2019.
Hi,
Yes, the theme works good. We will release an update this month.
Kind regards.
Hi,
We updated the theme.
Kind regards.
Hi, can the Before and After feature – https://demo.gloriathemes.com/luxe/demo/home-18/ – be replicated numerous times on an internal page? Thanks!
Hi,
Yes, you can do it.
Kind regards.
Another question – in https://demo.gloriathemes.com/luxe/demo/home-2/ – can the homepage image slider scroll automatically? Thanks!
Hi,
Yes, you can active this.
Kind regards.
Hi, I have another question.
https://www.screencast.com/t/QJNE0Rw2 – can we switch out the language options with social media icons? Thank you.Hi,
Yes, you can do it.
Kind regards.
Hi, in the top right header where i can select a language translation in here : https://demo.gloriathemes.com/luxe/demo/home-12/ it is possible to change it to a link? i wanted to have two links at that area Create Account | Sign In.. please advise.
Hi,
This isn’t possible like this but you can add “Create Account | Sign In” buttons with different method. Our support team will be help you.
Kind regards.
Hi,
Thank you and appreciate it. How to move forward on this? I’ve a few question and time to time I would need you support with the theme.
Currently. I’m using demo 12 as per my homepage and I wanted to call a shortcode link when people click on the “view project” button.
- the shortcode is actually a popup for a booking form that coming from another 3rd party plugin.
Need your help with this first along with “Create Account | Sign In” links at the header. Thanks!
Please create a ticket. Our technical team will help you.
https://support.gloriathemes.comKind regards.
Hi, I’ve managed to create the ticket.
Hello, Does the theme provide psd files ?
Hi,
No, the theme doesn’t provide .PSD files.
Kind regards.
Hi there 
Just to let you know that Luxe features in our latest WordPress theme roundup update: 18+ Best Personal WordPress Portfolio Themes for 2020. Great job!
Thanks for that! 
I need psd file designs specially for home page no 12.
Thank you
Hi,
Please create a ticket. Our technical team will help you.
https://support.gloriathemes.comKind regards.
I want to chat with you reg. this plugins
Hi,
I can your question. If you have any questions, you can ask from here.
Kind regards.
If I rise an issue, I much time will you take to solve. (if issue is small)
I can’t understand you. Can you write in detail.
Kind regards.
If I rise a small support ticket, How much time will you take to solve. Having any chat support with you?
We respond tickets max in 2 days.
Kind regards.
