16332 comments found.
Hi again, On the category page, sold out products should be listed at the bottom. Why can’t I set this up?
There are only these options: https://prnt.sc/w1xwng
It’s ridiculous not to be able to do this. Customers want to see products that are in stock first.
Hi, there is no such option in Opencart and we don’t have plans to add such option in the near future.
Best Regards.
Very sad. 
Hi, I’m using version 3.0.1.1 now. I’m trying to make my image custom scroll top. But the icon is constantly popping up on it. How can I fix this? https://prnt.sc/w1w4y0
My settings are like this: https://prnt.sc/w1w5zv
If I set the Icon field to None, it disappears completely.
I’m waiting for your answer. Thank you!
.
Hi, there’s always an icon there as default, you can override it with another icon, not a background image. In this case you might be able to hide the icon by choosing None https://cln.sh/bg1IDW
Best Regards.
Thank you for the answer.
Dear DA, I am looking for import/export tool, and found this link:
https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=17will this extension work with theme, any idea compatibility of theme with these kinds of extensions.
Hi, that should work fine as it’s an admin extension and should not interfere with Journal, but you should consult with the extension developer all the same in order to confirm compatibility.
Best Regards.
Hi, I want to change shipping estimate option where i can find? please help me
Hi, we’re not sure what exactly you are referring to but please file a ticket on our support page if you need assistance.
Best Regards.
Hi, Journal version 3.1.4 has a bug on showing voucher items in quick checkout page under shopping cart. Voucher items will not become visible. Only total is there but the item line with description, quantity is missing. Used to work in Journal version 3.1. Bugs are in the following file: controller/jounal3/checkout.php. Please check/fix.
Hi, we have fixed this issue and we’ll release an update with this fix in the following days.
Best Regards.
Great! hopefully soon due to xmas 
Hi, in header/search/default auto suggest Search in Sub Categories is missing that should be under Search in Description how do i get that back what file is it in or is that in the database. my search is not working if i set it to search in a sub category thats the reason why … Thanks
hello anyone there echooooo
Hi, please make sure you have the latest theme version installed and you should see that option in admin.
Best Regards.
Hi, i am using version 3.1.4 with the latest opencart
Iv just installed a fresh latest opencart with journal3 version 3.1.4 for test and imported demo one theme and the setting is still not there so is this a bug
We are not aware of such issue, please file a ticket on our support page and consult with our developers.
Best Regards.
if i leave the search on all it will find products but if i set the search to a category it shows no results even tho the product is there .. i have install a fresh copy of opencart and fresh journal3 and imported demo 1 and the search is the same so i no its the theme fault … how can i open a ticket when my support as run out
Hi, you asked about a missing option first and now you are referring to something else, so if the issue cannot be replicated on our demos, you must file a ticket on our support page if you need assistance.
Best Regards.
im not referring to anythink else it is the same thing no option in admin was making the search not work right what did you not get about that … anyway you have now added the fix to the new update so now the option is there after i updated search is working so i was right stop making out that i was wrong also i found that the categories in the filter only shows one level it will not show parent that as 3 levels
Update to above … in filter categories its not showing the 1st child its only showing the 2nd so if i have a perant that as child 1 and child 2 and i click perant its only showing child 2 missing out child 1
Hi, there was probably a misunderstanding because you haven’t explained your issue properly, you saw that option in our demo admin and you were missing it from your admin because it wasn’t yet included in the theme package. As for filter, it shows only first level subcategories if you are on a category page or parent categories if you are on other pages like search, special, etc.
Best Regards.
Hi, here is a image of the problem https://prnt.sc/w36v8g i have rubbed out some of the pictures because they are adult related and dont want to offend anyone… hope you now understand what i mean thanks
can you plz answer .. there is a fault with the categories in filter iv added a picture above that proves it.
Hi, we need to take a look at your setup, we cannot determine your issue without looking at your particular setup, please file a ticket on our support page if you need further assistance.
Best Regards.
how many times do i have to tell you my support as run out so if i do a ticket it will get refused… right listen on your demo it as got the same fault look
https://www.journal-theme.com/1/index.php?route=product/category&path=59_108all the subcategories at the top are not showing on the filter to the left. now i dont get how you keep making out my fault isnt a bug when you have it on your own demos all i want is a fix my site is the same as your demo one.
omg thats the downside to this theme look how many people are asking things and they take so long to reply … with this company its all about money they do this to people that there support as run out they just after more money for you to renew it .. at the end of the day its there scrpit thats at fault most the time we show them the fault and they make out its not .. get off your dame ass and answer the people that keep you in business.
you are responding to everyone else just not my post because you know i am right its time for me to report you to themeforest maybe ill get a better answer off them other then the person that dont no what he is talking about that keeps telling me bull when he knows they have the same fault on the demos.
There is no fault in the demo, the page you are referring to has 4 subcategories on top (Jackets, Shirts, Sleeveless, Summer) but only one subcategory has products directly attached to it (Shirts) therefore filter module shows only that category.
In general, filter shows possible filters for the products on that page, if a category doesn’t have items attached to it it won’t be shown in the filter because clicking on it will show no results.
Comments are being forwarded to different developers and some are answered faster as answers come at different times.
Also, a little kindness goes a long way, Envato introduced paid support and everyone else respects this, you are asking for help using an impolite tone and you assume these are theme bugs but they aren’t.
We do our best to help everyone and always take note of bugs reported in the comments, however when various local issues need to be investigated tickets have to be filed and support renewed, like everyone else.
Thank you.
if that is the case then my site as over 5000 products if i click my first category in that category it as products in every subcategory yet all the subcategories are not being showen in the filter but they are at the top thats what i dont get is iv told you that many times and yet you still try to say its not a fault .. also to do with the impolite tone people get like that is because when you see your post being ignored that was posted18 hours ago and yet your answering post that are new it is not right.. iv noticed it wont show subcategories in the filter if the subcategory as other subcategories in it thats the problem whatever subcategory is at the top should be shown in the filter and yes i no if the category as not got products in it, it shouldnt show thats right but mine as products in everyone.
We have already explained what is happening in the demos so there is no issue in our demos. If you have an issue on your store, we will have to access it and take a look at how it was setup in order to see if there is an actual theme issue or not.
So, if there is something that doesn’t work in our demos we will fix the issue immediately, but if there is something that does work in our demos but not on your store you will have to ask for help using our support system.
These are Envato rules and everyone respects them, why shouldn’t you?
Thank you. If you have further complaints about this you can raise them with Envato. Just file a ticket directly with them and tell them you don’t agree with the support renewal policy, see what they say. https://help.author.envato.com/hc/en-us/requests/new
Best Regards.
Hi! How to remove https://prnt.sc/w10vwj from mobile. I am using theme11.
Hi, you can remove the custom tab from Journal > Product Extras > Product Tabs…
Best Regards.
Hi guys, I have a client with a purchased theme but with expired support. I can paste the purchased code here if needed or send it via email. He has some issues since the last few days as explained below:
1) If you click on the product image – it does not open it. It’s enabled in the Product Style Journal Control Panel but does not work.
2) Also, if you open a product, you will see that if you hover over the product image it does not zoom in. I disabled it for now because if I enable it, Live Price Update stops working. But even if I enable it, the hover zoom does not work.
When I try to click on a product image, the console in the browser gives me this:
Uncaught TypeError: $gallery.lightGallery is not a function at HTMLDivElement.<anonymous> (0c5b73f254a1a499716bce8fdddf5233.js:91) at HTMLDocument.dispatch (e33067f1c50e62fce736452ba7aefb74.js:1) at HTMLDocument.r.handle (e33067f1c50e62fce736452ba7aefb74.js:1)
Thank you, guys.
Hi, you should never publicly share a purchase code. Moreover, the purchase code must match the username that purchased the theme, so ensure that is used in communication with us.
However, support in this particular case (where we can’t replicate the raised issues on our end) your client needs to renew support and file a ticket on our support page with temporary access to the setup and have our developers investigate.
Best Regards.
But why he should renew the license if somehting just stopped working? It’s not his mistake because he only ads and manage products, nothing else. Everything worked perfect till yesterday so how may we know if you didn’t stopped an external script or something? Weird.
If it cannot be replicated on our end it’s most likely not theme related. Besides that, support is limited to 6 months or 1 year from date of purchase.
Hi, i’m adding a product option with +20 price change, but shen i select the option the main price doesn’t take an update.
Hi, i’ve got it to work. It was because of Modifications Clear/Refresh action.
i have a message error <head><title>502 Bad Gateway</title></head>
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Dear DigitalAtelier,
The journal price filter, filters by net price, there is possibility to filter by domestic price? Thanks.
Hi, you can define which tax class to apply to filter price in Journal > System > System > Filter.
Best Regards.
Thanks a lot! 
I extended my support. But your support ticketing system will not accept my purchase code. Journal3 admin panel is no longer loading. It just stays at loading.
Hi, please try again, we receive tickets normally. Make sure you input the new purchase code in the proper field, along with your Envato username.
Best Regards.
How can i edit the messages regarding the quick checkout like the following one: Postcode must be between 2 and 10 characters! ???
Hi, that can be changed from Opencart language files, please look in catalog/language/your-language/checkout folder.
Best Regards.
Hello, is there a way to delete type=”text/javascript” from header and footer fore each <script> tag? I need this in order to get rid off from warnings in https://validator.w3.org/ I am using oc 2.2.0.0 and journal 2.16.8
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
when I change language from Arabic to English, category page gets style issue in Firefox only https://ibb.co/Xj5CV0r but it works properly on Chrome and safari
Hi, we’re not sure why that is since it’s not happening on our end, please see Demo 1 in Firefox (it has Arabic language installed).
Perhaps you’re using some caching systems or other modifications, we can’t tell without looking at your setup so you’ll have to file a ticket on our support page.
Best Regards.
Hi. OC 3.0.2.0. CKeditor: Cpanel hosting works (true). CKeditor: VDS Cloud Server is not running. Do you know the reason for this?
Hi, this doesn’t seem something theme related, make sure everything works fine when using the default Opencart theme first.
Best Regards.
How do you uninstall journal 3 theme and remove it from opencart completely?
Hi, just remove system/journal3.ocmod.xml and then refresh Opencart modifications and no Journal code will be executed after.
Best Regards.
Hi, 1. My support is expired. please answer this question When i set the category slug (seo key word) https://prnt.sc/vxmqn0 why that is not appearing browser ? https://prnt.sc/vxmrhi
2. How to remove this carousal https://prnt.sc/vxmskq & add normal grid view
Hi,
1. You need to set up SEO urls properly on your server: https://www.opencart.com/blog?page=5&blog_id=206
2. If that is the subcategory display at the category page, you can change the display in Journal > Skins > Edit > Category > Subcategories…
Best Regards.
Thank you very much
Dear Team, I am using journal 1, I want to know how to disable header notice module, and popup which loads on opening site, shows Join our community popup. from where I can disable these two things.
Hi, look in Journal > Layouts > Home > Special Modules – All Layouts (top right corner) See https://docs.journal-theme.com/docs/layouts/layouts/
Best Regards.
is it possible to have all the Administrative part of thema Journal in the Portuguese Brazil language?
Hi, unfortunately, the Journal custom admin panel is only available in English in the current version.
Best Regards.
Hi whenever my customers are on my website the homepage popup is not sized right and they can see the area to put in email….can you help me with this..www.rapharevivifi.com
Hi, I can see the email field just fine, however you can change that popup width to make it even wider, or just change the columns width in the popup builder where the newsletter module is.
Best Regards.
Yes you can see the email but not the whole field on mobile and customers are complaining they cant see it on mobile..how do I change it for mobile
You may have to change the columns width on breakpoint, inside the column’s options so they are stacked on smaller screens, like 100% width. See https://docs.journal-theme.com/docs/layouts/columns
got it thanks
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