1006 comments found.
Can this be used with WP Bakery?
Hi, You can install WP Bakery but the all pages is using Elementor, so you can’t get demo data that use WP Bakery.
Hello, could you please let me know if the ticket transactions are split automatically? IE: the 1 sale of 2 Euro, the admin receives 1 Euro in Stripe while the event manager receives 1 euro. Could you please let me know? Thank you.
Hi,
Sorry, Currently the theme doesn’t support this feature.
Thank you, so how is the commission calculated then please? I logged in your demo admin panel and see that the admin set a fixed fee + percentage commission per ticket sale and also saw the client(the ticket seller) adding a stripe account. Why do both need a stripe account please? I am not understanding this in your demo.
Hi,
- Currently the admin will send profit for vendor manually.
- The Stripe account for vendor: It is feature in the future. We are consider to add Stripe Connect (split payment).
Thanks!
Thank you for the reply. Much appreciated. Regards,
hi Ova,
Happy new year
where can I find the api key for the mobile app please? where is the API (for the mobile app)
kind regards
Hi Ova,
while using image map pro, we can setup the different seats thanks to an image. I found out that the users can book the same seat! Does the solution offer the possibility to book a specific seat only once when using the image map method for the ticket booking
Kind regards,
Sorry, it’s because I selected the wrong date. Please dont take into consideration my last request. Guys your solution is amazing, I’m so happy to work with you. You really thoughts about all the problems an event organizer can have. Congrats guys!
Hi,
You don’t need to insert any API Key to use App. Please read more here: https://ovatheme.gitbook.io/meup/main-features/app-scan-ticket/use-application/use-app
I didn’t receive any of your response for issues for over 3 days, what happenned?
Hi, Sorry for delay. We are checking your problem.
i have an issue, so after finish developing the website i am finding it difficult changing the domain url. site url does not exist in the database
Hi,You can use Duplicator https://wordpress.org/plugins/duplicator/ to move site to new host.
after i make payment, it takes me to url /ova_framework_hf_el/footer-1/
Hi,
Please make the a ticket here https://ovatheme.ticksy.com/, so we will assign supporter to you.
Thanks!
following the last update, no link for “terms and conditions” in the login. There’s only the text. Can you provide a quick help on that please?
Hi, You can choose it in setting of event list plugin.
Hi, perhaps you did not understand, on the login page there’s no link to terms and conditions. And yet all plugins are updated.
Finally I found it thanks 
Do you please have a hook that let me deactivate the standard login email of Meup (login, password reinitialization, etc…) and instead being able to use another plugins email
Is it also possible to have the hook to use email system of meup regarding package ordering (not only new ticket orders)?
Thank you in advance
Hi, Please make the ticket here https://ovatheme.ticksy.com, we will assign supporter to you.
1. I see mail notification called ‘Remind customer’. Can I this reminder for particular event or is it set for all events? I have enabled remind customer but I do not get any reminder emails for my customers
2. How to set email notification if any of the event details are changed ?
Hi,
1: the email template is for all events. The email only recevied before x day occur event.
2: Sorry the email notification can’t change. We will consider this case in the future.
Não consigo personalizar o aplicativo no React. Parece que a versão enviada é antiga. Vcs podem disponibilizar um código atualizado ou que eu possa personalizar em outra plataforma? Obg
Hi, Please make a ticket here https://ovatheme.ticksy.com/ and write english.
Thanks!
Please can you add a recaptcha feature in the ova login, perhaps in your next update. If there is a work around it, you can post here for me.. thanks.
Hi, You can find recaptcha plugin to install in Ova Login pluign.
I have tried some recaptcha plugins but the thing is, they work out of the box with the default wordpress login/register, but with custom logins like ova login, you will need to insert some hooks in ova login code. and you know, if i successfully do that, the code will be lost when next you update ova login. what am suggesting is, if there is a recaptcha plugin you can officially advice us and then give us hook we can insert in our child theme functions.php if we wish to use recaptcha.
$login_form_bottom = apply_filters( 'login_form_bottom', '', $args );Read more here: https://developer.wordpress.org/reference/functions/wp_login_form/
We added recaptcha in theme. You can update the theme to get this feature for your site.
Hi Ova,
Nowadays smartphones can scan tickets, is it possible to scan qr codes with the smartphone photo app without having to deal with the meup app?
Kind regards,
No it isn’t. You have to use Meup App because it is related database and update ticket status.
Hi, I have this issue: woocommerce-placeholder https://getcursos.com/wp-content/uploads/2020/12/log_file_2020-12-20__22-17-47.txt
Hi, Don’t worry about it. It isn’t use in theme.
Hi,
I just noticed I am not able to complete event listing anymore. Here are some of the problems encountered:
1. When I try to make a new event and it get to upload images /gallery then the theme doesn’t respond.
2. When a user try to purchase existing event the theme doesn’t add the event to the cart and you get a message “cart is empty”
All the above problems were all working before and I was thinking may be one of the plugins stop working or because my support license expired . Please advise what to do
Thanks
Hi, Please update theme, plugin to latest version.
Thank you, I have updated the plugins and the first problem is solved. The only problem now is that when you try to make a purchase the checkout comes with the message” your cart is empty”. how do I solve this? Do I need to upgrade woo commerce plugins as well?
Hi, Please check suely you choosed cart event page exactly in event listing plugin
Thank you very much the problem is now solved
does MeUp theme support LMS plugins like LearnPress?
Hi, Sorry we doesn’t test with that plugin ago.
Hi Ova,
Is it possible to integrate the solution with facebook and sell also tickets on facebook page?
Kind regards,
You can insert external link (facebook link) for ticket, so when the client click ‘Register Event’ button, the system will redirect to facebook link.
plz share to my ronavo0@gmail.com account if you like to share details
Hi, It is auto display, you don’t need to insert any shortcode.
Suggested feature or Add-on:
Covid-19 has a global impact, people are adapting to it by transforming our business to online. We are interested in event registration, ticketing that Meup already has. However if there is an: “online event participation” feature, by embedding the video streaming link, and to attend an online event you need to enter your ticket code before you can access the online event. That will be great!
I think this is a breakthrough, hope you are interested and soon release this feature.
Hi, I think the theme is supporting this. You can read more here https://ovatheme.gitbook.io/meup/main-features/make-event/manage-event/ticket/make-virtual-online
Hi, Recently purchased this theme. Happy with the product.
I have a question about customization of Search Bar in the Home 1 page. I want to remove Location from it and just keep Event Name and Category. I did go through: https://ovatheme.gitbook.io/meup/develop/customize-search-form-in-category-page But did not understand it very well. Can you help with this? In Functions.php where do I place the code? And it is el_archive_description or do i override something else?Thank you
Hi, Please make a ticket here https://ovatheme.ticksy.com/, so we will assign supporter to you.
Hi, On the Single Event Detail page, I want to change the behavior of Booking Now.
When I create an event, I will also submit a link (say register-link). And when I go to the event I just created and click on Booking Now, it should go to register-link. So each event gets its own register-link.
Please advice on how to do this. This is very important for my project. If it involves little programming, then I can do it but I need guidance. Please advice.
Thank you
Hi, Please make a ticket here https://ovatheme.ticksy.com/, so we will assign supporter to you.
the user/vendor dashboard on the demo is different from the one I imported and my license has expired….is that a strategy of forcing me to pay for the license again we are in corona season
Hi, If you import demo data, It will like our demo. Please check carefully for this problem. I don’t make any strategy that require buy license again. If your support license has expired, you have to buy it again to get support. This is fair for all customer.
Hi, Because your config is wrong. Please read documentation for this problem (https://ovatheme.gitbook.io/meup/basic/setup-login-register) or make a ticket, so we can check help you.
Thanks
the link you sent says page can not be found
Check this link https://ovatheme.gitbook.io/meup/basic/setup-login-register
