194 comments found.
Hi nice theme !
How do you set max height on gallery widget so all the picture in the grid has the same height ?
Hi, Thanks for your question. We didn’t set any max-height for the gallery widget image. Can you clear us which gallery widgets you are referring to?
http://prntscr.com/wmk3abBest Regards
Hi again, its this gallery widget https://prnt.sc/wmlwis
Hi, Thanks for your information. Sorry, we didn’t hard code any image height or max-height. Can you please explain the issue maybe it better for us to check and assist you?
http://prntscr.com/wmm36sBest Regards
yes, i want the gallery images only to be a certain hight, in the grid so it crop pictures higher than the maximum height. i tried to look for the setting ind the themes options and the picture option but could not find anything.
this is how my gallery look right now, https://prnt.sc/wmmpqu
Can you please share your site URL for check purposes? If it is possible to fix it using custom CSS we provide you with the CSS.
Support: johanspond@gmail.com
Best Regards
I’ve sent it to you over mail
Thanks
For any with the same problem /* .single-gallery-thumb { height: 305px !important; width: 100% !important; display: flex; flex-wrap: wrap; } .single-gallery-thumb img { height: 100%; width: 100%; } */
Hi Johan,
I just purchased and installed he Chariton Theme. I followed the documentation for installation but haven’t been able to install the demo data. I keep getting the same error ’’Error: Internal Server Error (500)’’ when using the ’’one click demo import’’. How can I install the demo page?
Hi, Thanks for your question. The internal Server error is not only happening for our theme. for many reasons, it showing the error like file upload limit, PHP issue, etc. feel free to share your side details with us. our developer checks and assists you quickly or you can contact your hosting provider to solve the issue.
Support: johanspond@gmail.com
Best Regards
Hi, is it possible to mask the dodor’s post in the frame cause if we don’t want to see what people give in each cause ?
Does this template support RTL? (for Arabic language)
Hi, Thanks for your question. Sorry, the feature you are looking for is not available right now.
Best Regards
Hello! I am extremely disappointed with your support system. It’s more than a week and didn’t get any response yet. I would request please share your personal email for quick response. My project getting delayed a lot due to this. Thanks & Regards
Hi, Thanks for your comments. Already replied to your other comments. You also contact us directly via our support email.
johanspond@gmail.comBest Regards
I have now this fatal error that blocks the installation of the theme when activating the “Chariton Master” Pluggin
What do I have to do please now ?
“Warning: require_once(/home/authentiwq/www/wp-content/plugins/chariton-master/inc/helper.php): failed to open stream: No such file or directory in /home/authentiwq/www/wp-content/plugins/chariton-master/chariton-master.php on line 26
Fatal error: require_once(): Failed opening required ’/home/authentiwq/www/wp-content/plugins/chariton-master/inc/helper.php’ (include_path=’.:/usr/local/php7.2/lib/php’) in /home/authentiwq/www/wp-content/plugins/chariton-master/chariton-master.php on line 26”
Hi, I just bought the license but impossible to load the .zip to install. It’s written that the extension is not valid. I install a lot of themes on wordpress with elementor, it’s the first time I see this kind of message. Please could you help me to understand ? Is there a specific problem with the extension .zip chariton theme ?
now I loaded it but another problem. Could you see below please ? Thanks a lot
I just bought the license but impossible to download the zip . No valid extension found is the message. do we have something to do before downloading the .zip from themforest.net/downloads. I install frequently themes and that the first time that I see this message.
Dear Support,
I just installed and import demos but i think there is some problem. Many graphics are missing on page. Please have a look.
https://balrampurhospitalfoundation.com/Please advise me how can i rectify it?
Hi, Thanks for your questions and sorry for the late response. Sometimes images showing missing because of HTTP and HTTPS. All images are not loaded over HTTPS some images load over HTTP. you can use really simple SSL wordless Plugin to solve the issues.
Best Regards
Please, when i try to create posts with images, the media enters into the side of the screen.
Hi, Thanks for contacting us. Sorry, we are not clear your question. can you please share a screenshot with us.
Best Regards
Sorry, any backend issue is not possible for us to assist you without check the backend.
Best Regards
I am trying to change the “Blog Posts” text but it seems like it’s hardcoded somewhere, even though the page title for the blog is News, and the breadcrumb title is News. Please see here, http://briang53.sg-host.com/news/. Can you let me know what file I need to edit?
Hi, Thanks for your detailed information. we already provide you some instructions on how to solve the issue.
Best Regards
Hi, I noticed my website with your Chariton theme (and Elementor) is not showing correctly on old browsers: Chrome Version 49 on Mac OS 10.6. This would be someone with a Mac in 2012 and who can’t upgrade (old Mac’s can’t upgrade). The majority of people have newer computers and phones. But since this is a charity in Africa, many there may not have new computers. Do you have any solution for making your theme compatible on all browsers?
I’ve enjoyed working with this theme. Two quick questions:
1. Can you help me change the background color on the mobile menu? I’ve changed all the colors in Chariton Options, but the mobile menu color has not changed.
2. Also, what logo is used on the mobile menu? Is it the Semi White of Full White logo?
Hi, Thanks for your questions. We check your issue and informed you as soon as possible. Feel free to contact us directly via our support email.
Support: johanspond@gmail.com
Best Regards
Hi, We check your issue but the features you looking for it not available right now also customization issue is not under our theme support.
Here is your question answer:
1. Responsive or mobile menu background color change option is not available right not but your comments are valuable for us. we try to add these features as soon as possible. Now you can use custom CSS code to change the background color.
2. Mobile menu different logo option not our theme features. we are not sure we add these feature or not.
If you have more questions please let us know. we are happy to assist you.
Best Regards
Does this theme support RTL and WPML?
Hi, RTL support is not available right now.
Best Regards
Hi,
can you helpme with the themes? the them setting is broken 
Thanks,
Hi, Thanks for your question. some files are not loaded correctly on your backend because of the HTTPS and HTTPS error. Some file link loads over the HTTP. just need to redirect your all permalinks into HTTPS.
Support: johanspond@gmail.com
Best Regards
Hello! I just got your theme, and when I choose a new header or background, it does not reflect on the site itself. It does acknowledge the change in the customize panel – it shows my picture as the currently selected one, but on the site itself nothing changes. Thank you!
Hi, Thanks for your question. you can find all the options under the Chariton Options -> Header Settings and Menu settings. if you need more information please contact us directly via our support email.
Support: johanspond@gmail.com
Best Regards
Hello,
1. How can I adjust the size of the logo; make it bigger? I want to use the space above and below the logo, in the menubar.
2. How can I remove the bar in a default-template page? It is the bar below the menu and above the page itself.
Thanks in advance!
Best regards.
Hi, Thanks for your question. Any customization related issue is not under our theme support so please ask there is an issue on our theme.
Support: johanspond@gmail.com
Best Regards
Hi,
Theme options are broken
Can you help me to fix this?
Thanks
Hi, Thanks for contact with us. Maybe some files are not loaded correctly. Sometimes it happens for HTTP and HTTPS. Please contact us via our support email. We try to solve it as soon as possible.
Support Email: johanspond@gmail.com
Best Regards
Hi, hello I use the chariton theme for a site in 2 languages, how do I program the “make donation” button in the top navigation in another language?
Hi, Can you please provide us the information on which plugin you use to translate the theme?
Best Regards
I use Polylang, and I can’t find where i can change “Make Donation” AND THE LINK Button in the main Navigation. Thank in Advance for your answer
Could you please provide me info to your theme and polylang….
Could you name the plugins that one would need a premium version of for this to run smoothly? Thanks in advance.
Hi, Thanks for your question. Your question is not clear for us because we already include all the necessary plugin inside our theme folder.
Best Regards
Okay? Am asking if I would still have to get premium plugins. Elementor for instance has the pro version…..
Hi, If you don’t purchase the pro version of the Elementor is not causing any issue. You can easily manage everything using the free version.
Best Regards
