1871 comments found.
Hi I just upgraded to the latest version but the AMP module and Instagram mark an error I can’t upgrade it ?
Just replied to your email
Nice template and support.I’m thinking of buying it again to use it in another site but I’m concerned about the PHP version compatibility. Are you planning to make the theme compatible with newer PHP versions?
Hi. The theme supports all php versions what Prestashop platform supports. Right now max version is 7.3. See Details here https://devdocs.prestashop.com/1.7/basics/installation/system-requirements/#php-requirements
Hi! I have a pre-sales question.
I am going to develop a store with numerous categories and nested subcategories. I need a way to browse the categories in which when entering the main category, the subcategories are shown with an image and the same when entering the subcategories.
Something like in this example: http://demo.templatin.com/megashop17/en/3-electronics
Does your template have this option or could it be implemented in some way with a compatible module?
There is no such option, unfortunately
Hello. I updated the theme to the latest version and the pagebuilder isn’t displaying any content https://imgur.com/a/8vJtjNo
What is the fix for this problem?
Try to download whole archive from themeforest, take Page Builder from /dependencies/modules/pspagebuilder and upload to your server
Hi, I can’t add a ticket, can you activate support
That’s because of Google services are down currently, we have to wait while it will be fixed. Read more here https://www.theverge.com/2020/12/14/22173803/gmail-youtube-google-assistant-docs-down-outage
Please try now
Hi Yesterday I purchased the Alysum theme. I had problem of installing child theme. I went to the support forum registered, but it says my name not existed. Please help! Thank you!
Hi. Please send me your purchase ID through the form here https://themeforest.net/user/promokit
Thank you, I’ve send purchase ID there.
support.promokit.eu
Sorry for inconvenience We will back as soon as possible
Sorry for inconvenience. We will back as soon as possible
Automatic Update
Error#3: Cannot reach an update files to download
Try manual update. See theme’s documentation
HOMEPAGE
scripts.js:51 Uncaught ReferenceError: jQuery is not defined at scripts.js:51 (anonymous) @ scripts.js:51 front.js:12 Uncaught ReferenceError: $ is not defined at front.js:12 (anonymous) @ front.js:12 instastory.js:610 Uncaught ReferenceError: jQuery is not defined at instastory.js:610 (anonymous) @ instastory.js:610 scripts.js:1 Uncaught ReferenceError: $ is not defined at scripts.js:1 (anonymous) @ scripts.js:1 front.js:28 Uncaught ReferenceError: $ is not defined at front.js:28 (anonymous) @ front.js:28 pagebuilder.js:1 Uncaught ReferenceError: $ is not defined at pagebuilder.js:1 (anonymous) @ pagebuilder.js:1 front.js:8 Uncaught ReferenceError: jQuery is not defined at front.js:8 at front.js:8
this template has more problems than my mother
Try to install the theme from scratch with all new files
Uncaught TypeError: Cannot read property ‘switchErrorStat’ of undefined
Please contact our support https://support.promokit.eu
when I use Smart cache for JavaScript on Uncaught ReferenceError: jQuery is not defined
Please contact our support https://support.promokit.eu
jquery isn’t functioning properly after update to 5.7.0. inspector says pkthemesettings/views/js/front.js:29 is causing a conflict: ”$.cookie is not a function”. any suggestions?
Please contact our support. The update has been tested much times and we never meet such issue.
pk_menu can’t be installed, as it won’t show up in modules list of themesettings after update to 5.7.0. any suggestions?
Please contact our support. The update has been tested much times and we never meet such issue.
Hi, I would like to know what version of bootstrap is used with this template ? Thanks
Hi. We are using custom bootstrap 3 version.
Hello, i need to view youtube video in revslider on mobile device
There is no such option
and i html5 mode? can be viewed in mobile?
We can try to add it. Please contact our support
I registered on the support site but cannot access a ticket
Hi. You didn’t finish registration process. You didn’t confirm your email address
Hi there, I just bought the theme again and added a new licence but it doesn’t let me open a ticket. The front of the site has completely disappeared whilst installing the theme and lots of installing module errors on the back end.
Your support account is active now
license expired a few days ago. can you still help me? the cart keys do not work as a tablet
i extended support, but it still says it’s expired
Hi, sorry for the delay. Have you tried to click “Update License” in your profile and then Save?
productcomments v.4.2.0 not working anymore on your Theme >= 5.5.0 it gave a json error in console.
Thank you, we will check it out
I have paid for 6 months support renewal but promokit website says suupport has expired. I have not received new purchase ID from envato-themeforest, only a PDF invoice. What’s more my shop is out of order after upgrading to the last version of Alysum.
Hi. Have you tried to click “Update License” button in your profile and Save?
Ok I see. Done THank you. Support is enabled now. I have to mention that it is not possible in the details to change the shop url, only the backoffice shop url can be updated.
Yes, I know. Ask to change it in the ticket and we will do that
Hola buenas tardes, intento instalar el tema en mi prestahop 1.7.6.5 y no me deja instalarlo, me da un error, ¿me lo pueden solucionar? Gracias
Please contact our support https://support.promokit.eu
go to our support https://support.promokit.eu register and create a ticket
Hello,
I would like to know if it is possible to set the faceted search filter on the top of the main column instead of the left column? Thanks for your attention!
Hi. Unfortunately, there is no such option. That requires code customization
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