Hello there,

Thank you for purchasing our theme and for reaching us. The error “The link you followed has expired. Please try again.”  when it occurs during theme upload, it is most likely due to a limitation on upload_max_filesize and post_max_size set by your web host. Please contact your web host to increase these 2 values to at least 32M. Alternatively you can use FTP to upload the theme.

We have documented the issue here : https://docs.madrasthemes.com/electro/topics/troubleshooting/installation/the-link-you-followed-has-expired-please-try-again/

If you are unable to change the upload_max_filesize and post_max_size values, you can use the direct method to install the theme : https://docs.madrasthemes.com/electro/topics/getting-started/installation/direct-download-installation/ or upload via FTP : https://docs.madrasthemes.com/electro/topics/getting-started/installation/manual-download-installation/#uploading-by-ftp

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Error 500 is a common error message. You can find details about the error in your error log which you can send me and I can tell you what exactly is causing the error.

Please let us know the logs and I will tell you how to resolve this issue.

Thanks, Ibrahim

I have raised a ticket #63026

Hello there,

Thank you for purchasing our theme and for reaching us. My colleague have responded to your question. Please take a look and let us know if you need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Thank you for your feedback. We too love you.

The feature you are requesting is outside of theme’s scope. It is a plugin territory. The theme is compatible with WooCommerce.

Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :

1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/

If the payment gateways you’ve shared has a WooCommerce compatible version, you can easily integrate. If there are UI issues, please let us know, we’ll help.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I will ask my developer to look into your issue now.

Thanks, Ibrahim

Thanks – this is now solved – however i am now no longer able to edit the News Blog in Gutenburg. I have opened a new ticket ##62848. If you are able to ask your developer for support ASAP because I am trying to get the site live this week. Many thanks for your support.

Hello again,

Glad your issue is resolved. We will be releasing an update to fix the issue with the news blog block.

I thank you for your patience and understanding.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please email our support with your WP admin details and we’ll look into it.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

Thanks, Ibrahim

When I select default layout on the edit page screen, this does not work, neither does redux container.

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify what you’d like to achieve with a screenshot?

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.

Our theme is built for Gutenberg. You can use any of the Gutenberg plugins to build your own components.

You can also use Visual Composer/Elementor on top of Gutenberg.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Our theme Front is compatible with the latest version of WordPress.

I recommend that you try out our theme before purchase. Please email our support from the Support tab and we’ll setup a trial for you to test our theme’s features before purchase.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Thanks

I have to say, I am confused by its beautiful appearance. This theme is very complicated. To achieve the effect of the demo station, you want very complicated settings. You must rely on a dozen plug-ins to start running. This is simply a disaster, and There is no user center function. As a resume website, there is no user registration function. I regret buying this template now.

Hello there,

We are sorry about your disaster. You can request a refund here: https://themeforest.net/refund_requests/new

Kindest Regards, MadrasThemes

Hello there,

Thank you for purchasing our theme and for reaching us. Currently, we are developing themes using Gutenberg and Elementor.

Thank you for your suggestions for our next theme development. We’ll check with the HTML authors if there is a scope for WP theme.

Thank you once again.

Kindest Regards, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. The most likely reason for your header and footer settings to not reflect in a page is that the page you are looking at is using a custom header. You can check if a page is using a custom header/footer from here: https://drive.google.com/file/d/1k2UrgaA1kh1mRBYbIE6IGdm4Tmmx-XnS/view?usp=sharing

Custom Header/Footer is assigned when you want a page to have a different header than the regular pages which is controlled via theme options. You can either de-assign the custom header or you can find the custom header block as a static content post type in Static Contents screen. You can then edit the Header/Footer block in the Static Content itself to reflect in that page.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Can you please clarify the connection between app directory and maps?

I understand your requirement for Jobs and candidates. I will pass this information to our developers.

Thanks, Ibrahim

Hi Ibrahim, same request as for the jobs and candidates. In the App Marketplace demo, it would be cool to display listings on a map.

The listings aren’t location specific. However, there is an option to add location field. I will check with our developers and will update.

Thank you for your inputs. I appreciate it.

Hello there,

Thank you for your interest in our theme.. Yes, Front has a one click demo import. We’ve documented it here: https://docs.madrasthemes.com/front/topics/getting-started/demo-content/

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello Paul,

Thank you for reaching us. I hope you are well. Front Elementor was a work in progress until last few weeks. We’ve temporarily paused it owing to few issues. Once that is resolved, we’ll resume it. We do not have a solid release date for Front Elementor. I recommend to make a decision assuming Elementor will not be available.

Also, if you can email our support and let us know the ticket number. I will provide you with more options.

Thanks, Ibrahim

I’m interested in a trial of this and Jobhunt theme please. Can you set this up so I can trial? Thanks

Hello there,

Thank you for your interest in our theme. Please email our support from here: https://themeforest.net/item/front-multipurpose-business-wordpress-theme/25428980/support and we’ll setup a trial for you.

Thanks, Ibrahim

Hello,

Thank you very much for your reply.

Another question, could you tell me how to edit the text in footers : “account”, “company”, “our location” ? I can’t directly edit the text in the Static Content section.

Thank you again for your help.

Best, Alexandre

Hello again, sorry I found the answer in the Widget page Thanks

Glad your issue is resolved before we had a chance to respond. Please do not hesitate to reach us if you have any other questions related to our theme.

Hello there,

Thank you for your interest in our theme. Our item will go on sale if selected by Envato for Sales.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Glad you are happy with our theme. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, MadrasThemes