752 comments found.
I want to know if I can create my own new design by mixing and matching different parts of different designs sections
Yes, you can easy create new design by mixing and matching different parts of different designs sections. Thanks
Hi! Is there an option to change the size of the width? Thanks in advance.
Hi,
Sorry, I don’t understand your question, can you be clearer.
Thank you for interest to our theme!
Sorry, I will try to explain it better. Your template is by default set at 100% screen size. Our customer want to know if it is possible to fit the width in 1600px and maintain the rest of the screen width with a uniform color, this is the question. Besides that, if your theme can do this, will it be some problem with responsiveness?
Hi,
Sorry, you can send us a image example or link website related to your question?
Thank you
Hi,
Because your theme demo is not secure and doesn’t have an SSL certificate I get these error messages that can damage my website’s security.
See the errors using the link below:
https://www.whynopadlock.com/results/2785f8b7-1985-4483-b38a-19a61cd786d7Below is an example of an error. Could you please make your demo content website secure as it is extracting images from your server, rather than my server (and I’m not sure how to remove your links from my website – search and replace plugins won’t work).
An image with an insecure url of “http://wpdemo.archiwp.com/onum/wp-content/uploads/sites/3/2020/02/bg-shape1-home5.png” was loaded on line: 2293 of https://targly.com/.
Please let me know if you can resolve this issue.
Kind regards, Chris
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello
i got this error on cart : https://image.noelshack.com/fichiers/2020/51/7/1608426708-whatsapp-image-2020-12-17-at-05-59-00.jpeg
my developper says the codes get destroyed or something like this, can you help me ?
I also have translate press premium and when i have nothing on the cart, when you click on the cart, it automatically going to cart but in Portugesh language while im on french language or english…
please help me
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have a problem with the pages following the home page, I cannot remove the space between the header and the content, it is not editable …
How can I do ?! how I can send you screenshots please so that you can understand my request.
I want to delete the part that I colored in yellow because I don’t like it, it spoils the beauty of the site
https://drive.google.com/file/d/18HVuOuiaBaCOC5LyipOnYvGimB1uc3Kp/view?usp=sharingHi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Can I add downloadable audio files?
I have a guide for you, so you can add button download for audio: https://wordpress.org/support/topic/download-button-for-audio-file-in-post/ , Thanks
This theme has issues with Resposive views.
Loading time 4.9s which is too slow.
Demo content have lots of spam comments.
I have deleted this theme and won’t be used.
I requested a Refund as this is not as described.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I am using these theme and my site has been detect virus even i update that theme but still can’t fix that even my hosting provider blocked my site what can i do?
Hi,
Our Onum theme work fine and not have virus. Please use this plugin for your website: https://wordpress.org/plugins/wordfence/
Thank you
plugin also not working even can’t load elementer for editing will you please check?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Submitted please let me know if any thing required thanks
Our developer will check and support for your problems as soon as possible, Thanks
Hi there, I am unable to import the Online Store pages, may I know how do I individually import them?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hi,
can you send me the psd of the theme, please.
best regards
Yes, sure. Please contact us via email to get a link download full PSD files: https://themeforest.net/user/oceanthemes#contact , Thanks
ok mail post
Sorry, we are still not received your email, we’ll send PSD files for you via email, please contact with us. Thanks
Hello,
I have downloaded your theme and have build my website. In Edge & Chrome it works fine but when I open it in Safari (also iphone) all my buttons are half. How can I fix this?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi! I just want to ask how to change the preview description for the theme? I tried changing it using yoast seo but it does not work. It still shows the onum seo description.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How can I make the mobile menu close when a anchor link is clicked?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I have problem with SEO on this theme.
Small fonts make the text difficult to read SS: https://prnt.sc/vycgab
Elementy klikalne zbyt blisko siebie SS: https://prnt.sc/vycgll
Can u help me?
Regards, Szymon
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I used your theme to create a one-page website using anchors to the different areas of the page. However, I realise that when you click the monile menu that appears on the side, it goes to the relevant place on the page, but the mobile menu doesn’t shift away as it normally would. I notice that you have a good solution on your opening page in which the mobile menu appears above the content. Is this possible using your theme? http://preview.themeforest.net/item/onum-seo-marketing-elementor-wordpress-theme/full_screen_preview/25257938?_ga=2.144187255.377475904.1607279978-2015127736.1605881051
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How do I make a onum service box clickable, directing to a URL?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi I just updated the last version but my all header elements won’t work
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there! I’m having trouble with the header! I’ve set up the header using the Header Light option in the builder, and it works across the site except for my home page!
I’m not sure what’s wrong and how I can fix this, I’ve tried selecting the Header Light option in the wp customise panel but it’s not working. Any advice?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
is it possible to add a gravity forms in the header?
Hi,
This theme supports header builder with Elementor, so you can add anything to the header. But we’ll support gravity forms style, you have to do it by yourself.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I created my website with polylang in 2 languages, italian and english.
Problem is that on the english version of the posts, I cant change the footer because polylang doesnt update it on his own and it keeps the italian one. On all the pages instead it works and it change it with no problems because I could choose it from the bottom options in the page settings.
I tried also to activate the custom fields of wordpress in the articles and tried to put:
select_footer --> name of the footer i created
But it still doesn’t work.
What should I do?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you