Hi there,

We do see that your request has been answered to so please if you need any further assistance continue the conversation with our support team.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Do let us know if you have any additional questions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! As you can see on our theme specification page the theme is not compatible with IE.

Thanks for understanding and let us know if you have any additional questions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I clearly see the specification thank you. I though it was an oversight… Why not Internet Explorer ? Millions of people are still using it. That’s too bad, I not gonna buy this theme. Thank you anyway.

Hi there,

Since IE is outdated and not being supported anymore by Microsoft some features not supported by the browser may create different effects or layouts, or some animations and rendering my look dull or different and that is, unfortunately, something that we are not in a position to fix.

The theme is supported by modern browsers for sure. Thank you for understanding.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there, Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

One more question I forgot to include. Does is the mandala animation between sections and symbols included?

Hi there,

Thanks for taking an interest! Please understand that we have not tested this plugin and we can’t really guarantee theme compatibility. You can always test this on your end.

The mandala animation is an SVG path which is included within the theme yes.

Do let us know if you have any additional questions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. Here is Envato Article where this error is explained.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I got that one. And now I am in action. But have a problem with Revolution Slider. You wrote this to my first queston: “Yes, the theme comes with a Revolution slider bundled within the theme” But when in the revolution slider it says ‘Unregistred license key’ ? What to do?

Hi there,

You do not need to register the bundled plugin as it is licensed by us and will be updated always in every theme update release. The plugin will work perfectly fine and everything is well explained in the article we have provided you with.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for writing in! You can update the Elementor plugin for sure.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you very much, we are glad you like it!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Sorry for this, however as we mentioned earlier as theme authors of the theme, the platform is ThemeForest which we use to sell our themes through and if your refund has been processed it does not lie in our hands anymore, unfortunately. We are trying to help you by guiding you on who you need to contact in order to solve this.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello, I appreciate that but I’m not getting much help there either. They are telling me to just buy the theme again, but its double the cost now which simply isn’t fair.

Can somebody please see this for what it is and make it right. Its really sad that no one will look at this from my perspective.

I’m simply trying to make it right.

I ordered the theme at an introductory price because the them looked great. The demo didn’t install properly and i tried everything to fix myself. I reached out to support and got no response. I reached out to you here and you told me my issue had been resolved when it hadn’t. So it looked like I was getting NO HELP. At THIS point I asked for a refund. THEN I got my issue resolved. So I cancelled the refund. You went ahead and approved the refund even though you fixed my issue and the refund had been cancelled. Now I don’t have my license and the theme is double the price I paid for it.

If you cant see this for what it is then you really need to do some lessons in customer relations.

I simply want to do the right thing and pay the price I paid for my license and no one seems to be able to send me a payment method for that amount. Its so simple. Instead we have a CONSTANT back and forth with no resolve in sight.

Please make this right instead of telling me you cant do anything. This is YOUR theme, you must have some power here. I’ll send the money anywhere and anyway you like. I am totally flexible in my part of fixing this.

Once again this has resulted in me publicly begging you to get my serial back for the price i paid due to a simple error. I take full responsibility if i was quick in requesting a refund, but when i thought i wasn’t going to get support i panicked. You resolved that but then gave me a whole new problem. Its soul destroying that no one can find it in their heart to push few buttons to fix this.

Hi there,

We are truly sorry but please understand that our hands are really tied.

As we mentioned earlier as theme authors of the theme, the platform is ThemeForest which we use to sell our themes through and if your refund has been processed it does not lie in our hands anymore, unfortunately.

We do not have an option not a way to provide you a refunded item back, perhaps Envato can. We are sorry once again but there is really no option that we can do to get you the theme back, except suggest you to purchase the theme once again.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you very much, we are glad you like it!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks a lot, we are glad you like it!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you very much! We are glad you like it!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest!

1. We do not have any membership plugin included within the theme, unfortunately. The Hatha theme does not have any online course nor a membership plugin included within the theme. So speaking about 3rd party plugins we cannot really recommend any nor we can guaranty that the theme will work with any of those plugins as they have not been tested with the theme

2. & 3. The theme is using the Timetable schedule plugin and you can only list events, but there is no option to allow users to make purchases directly without creating packages over WooCommerce plugin which is also compatible with the theme.

4. As we mentioned above Events are only a list or more like a schedule, but they cannot be purchased out of the box. If you install WooCommerce, and then create each event as a virtual product you can add a purchase button to each event in order to allow users to purchase it. The theme is compatible with WooCommerce and their payment options are available.

We hope this helped and do let us know if you have any additional quesitions.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks a lot, we are glad you like it!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you very much for your kind words!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you very much!

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.