130 comments found.
Hi there, i have a bug on the theme. And i already sent an email to support. If anyone could assist me ASAP, that would be great.
Hey there,
With respect to your query here, we replied to you on January 21st but we didn’t hear back from you. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
We are having a lot of issues with the theme, our devs have contacted you several times and no that request was not addressed. Not able to load Favicon, fatal errors, etc. We’ve sent you another email but it’s been over a month working with this. We’ll wait to hear back from you otherwise we will not be able to use this and we’ll be requesting a refund. Thank you for your understanding.
Hey there,
With respect to your query here, I have checked into our pool of tickets and I can see all your tickets have been addressed but you don’t get back to us. Please do get back to us within the tickets.
Kind Regards,
John from Fox Themes
Support Team
John, with respect here is a sample: The following tickets were provided: Dec 18, 2020 (response via email 23 & 24 Dec, 2020), Dec 24 (response via email 29 Dec), Jan 8 (response via email Jan 11, 14), Feb 17 (response via email 18). Each time we provided you with the relevant password for you to access the theme and corresponded via email once you responded. Honestly, we do not have time to keep going back and forth and I appreciate your time in this but we will be requesting a refund. I trust that you understand that we’re simply wasting a lot of time on this and have to make accomodation to move to another theme. I understand that you are running a business and sometimes it doesn’t work out with a customer. These things happen – wishing you well.
Hey there,
I’m sorry but we didn’t receive any feedback from you within the tickets since January 21st. However, your refund is approved.
Kind Regards,
John from Fox Themes
Support Team
Hello, is there cart to sell tickets?and payment control?
Hey there,
Please create a support ticket using the link below and our support team will gladly assist you via mail.
Click Here To Get Miami | Disco Night Club WordPress Support
Thank You!
How do I request refund. The demo data doesn’t come with this theme…. I could use a free template to build from scratch honestly… I’ve already purchased another theme so would love to get a refund please and thank you
Hey there,
The theme actually comes with demo data to import. If you are encountering issues importing the demo, please submit a support ticket about this.
Kind Regards,
John from Fox Themes
Support Team
Hello – There is ZERO demo data that comes with this site… please assist? I do not see any of the demo options and I did the install demo process three times. I have no post, no pages, no media content…. please advise
Anything? Does this template come with demo data as noted or no?
Hello… Typically how long does it take to reply? I didn’t plan on taking long to turn over this site… however, had I known that we would be building from scratch i could have stuck with a free template… don’t you think???
Hey there,
Yes, the demo data is included and after doing the import you should have full website as on demo.
Please submit a support ticket and we can get to assist you with this.
Kind Regards,
John from Fox Themes
Support Team
hello that was a question before but with no answer, can you guys help-me ?
“Thanks for the answer on how to insert items in the gallery, however, I would like to know if it would be possible to insert more than one image into a single gallery item. Making them like photo albums. Example: http://prntscr.com/jz4632 : Each item being an album with independent photos, own of that album. Thanks for your help..” i have the same question
Hello there,
Thanks for your question!
Unfortunately, there is no predesigned shortcode in Miami theme to make that type of gallery.
In this case, we can kindly offer to you any customization services from our development team in case you need them. (Please, note that price starts at 100$)
Please, let me know if you wish to use this opportunity! Our team will help you to realize all your ideas.
Regards,
i cant install the full demo, i sent 2 tickets and nothing…
Hi zewup,
Thank you for reaching out!
I can see your ticket in our system! We would check and assist you shortly!
Best regards,
Hey there before I buy the Theme I wanted to ask is there any options to adjust the colors lets say I want the Color Theme Gold and Black ? Thanks in advance
Hello imorian, Thank you for your question!
Sure, you can adjust the colors in the theme! Enjoy!
Best Regards,
hi i will buy the theme today which version will i install in wordpress?
Hi mehmetunaloffice1, Thanks for your question and interest in our product! The latest version of the theme is Miami 1.3.6, which is fully compatible with Word Press 5.5. Feel free to purchase it.
What is your e-mail address?
Please create a support ticket using the link below and our support team will gladly assist you via mail.
Click Here To Get Miami | Disco Night Club WordPress Support
Thank You!
Hello Lovely Customers,
In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts.
We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues.
Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress.
Thank you for being such great Customers.
Best Regards,
Your Team.
Is the theme Woocommerce compatible
Hi,
Yes, it is WooCommerce compatible.
Best regards,
Max
Hello, I am trying to use the red theme but I only have one “Service” page. It shows up with a background to fit the pink theme and I can’t seem the change the theme to match the red one.
Hi bitinguyen,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club Support
Best regards,
Anastasia.
great theme. How can I add social media icons in the footer
Hi ayodejie,
Please check the Theme Options first.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club Support
Thanks,
Max
we are trying to install the site demo but once completed the pages are not created. we only succeeded once in completing the import successfully managing to observe the pages but it is not possible to modify them through the page generator.
Hi marcocassitta,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club Support
Best regards,
Anastasia.
which of the google maps api keys do I need?
Hi Seahawk1980,
You need the key, that can be generated by following these steps: https://developers.google.com/maps/documentation/javascript/get-api-key
Best regards,
Anastasia.
Hi, Demo content does not work.
Hi Aristotles,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club Support
Thank You,
Anastasia.
Hello, I have the template installed in wordpress 5.2 and it does not allow me to do any editing on the frontend with the WPBakery, it only allows me to edit the contact form.
Hi alemurillo2014,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club Support
Best regards,
Anastasia.
I can’t install the Demo Content on Miami Theme. States this on pages – Pages Default—It`s not your fault! …. and Ajax error.
Please i need a solution
Hi enekomf,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Night Club WordPress Support
Best regards,
Anastasia.
Hello, i can not import the demo pages (not your fault error).
I already sent email to your support, no answer received.
Hey There,
Your ticket was answered 20 hours ago. Make sure to check your ticket activity inside your email. All the best!
Best regards,
Anastasia.
Hi there. I am the developer of the website, and I already replied you back yesterday from my email (hola@buqueinsign**.com), because my client resended me the email. Let’s see, I need to know how to fix the importing issue. Please reply back to that email or reply me back here, but need an answer fast.
Hi kalima2019,
Please take our apologies for inconvenience, but we have not received your email. Could you, please resend the access credentials, so we can take care of the issue for you.
Thank You,
Anastasia.
What credentials you need? Please write me an email to hola@buqueinsignia.com, so I can have your email, and so I can put the private info over there, if that is what u need.
Thanks
Hey There,
We have contacted you through the ticket system. Make sure to check your ticket activity inside your email.
It would be best to continue the conversation there.
Best regards,
Anastasia.
hello, after purchase & instal theme.. please help : 1. how to remove google maps in bottom page 2. how to create footer on page & widget footer 3. cannot find feature configure text on blog cover limit
thanks
Hi aditiyabayu,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Miami | Disco Night Club WordPress Support
Thank You, Anastasia.
