Hello and thanks for contacting us, our tech team will be happy to help you, don’t worry Please, open a helpdesk request and make sure to specify the URL of your radio stream, and the url of your website.

At this link you can contact our helpdesk

best regards

Direct link: http://www.qantumthemes.com/helpdesk/forums/forum/sonik/

Please provide the help: https://www.qantumthemes.com/helpdesk/forums/topic/this-page-cant-load-google-maps-correctly/

Thanks for opening a ticket on our helpdesk, an answer will be provided within a few minutes. Regards

Yes of course you can, the demo is just an example as starting point

Good evening Sir, I’m sorry but your profile is not linked to any license of our products. Please, contact us via email and provide the purchase code of the theme, so we can provide full support. Thanks

Finally, I managed to update my Sonik theme with the “Envato Market” plug-in, I did the whole process again and this time it worked. However, I would like to be able to create my support account on quantumthemes. Thanks

Good morning Sir and thanks for getting in touch. Please, send me an email to support@qantumthemes.com with the purchase code and the email used for the helpdesk.

I’ll review your account and make sure it works.

Best regards

Hello! I’m sorry but we are not adding this function on Sonik for now.

Hello! I see you are on a live account. Microsoft (outlook, live…) is blocking ANY type of form update and newsletter now. I have sent you an email with a new password. Sorry for the inconvenience, if you have another address and want to change that, like gmail that works fine, please just reply to the mail. Best regards

Ok I have tried the things suggested on the form to make my mobile menu work like disabling js combine and cache etc. and hard reset but still not working. And this has worked for 4 years solid until this last update, PLEASE HELP https://pressureradio.com/

Good day sir, after testing your website, it appeared that still you have caching breaking the site

Best regards

Some emails like hotmail send the forum updates to spam or bin, I’d suggest keeping the link in your bookmarks for faster access just in case, and checking your spam and bin folders. Make sure to whitelist the forum emails.

Hi Qantum, my email is Gmail and I had looked into the spam folder and nothing.. I’ve adeded the forum in my bookmark, thanks!

I see… the email aspect is actually pretty complex, we know some customers have this issue, but there are so many servers and settings involved that is impossible to actually fix it easily.

This normally happens on hotmail, strange that on gMail happens too, btw it can be anything…

The bookmark is 100% times easier and safer Thank you for your kind collaboration and have a nice day!

I understand. Is tricky but not impossible. My help with this, though, is very limited because this is code editing, and is not really a standard support question.

I’ll explain you a bit about this.

The resume play function uses a cookie in javascript

if( $.cookie(‘playerstatus’) === ‘play’ && $.cookie(‘playerurl’) !== null ){.....}

In theory, you can add a custom piece of js to a specific page to prevent the resume of the play

(function($){ $.cookie(‘playerstatus’, ‘stop’, { expires: 1, path: ’/’ } );

})(jQuery)

But I’m not 100% sure it can work because the theme script file, as per regulation, uses “strict” mode.

This mode means the code is not meant to interact with external javascripts.

You can anyway try some plugin to add this piece of code to a specific page and see if it works.

Of course, you have to disable the autoplay form the customizer.

This will (if works) just prevent the player to resume the play status from the previous page.

Allowing autoplay globally and preventing it only on a page would require editing the file part-musicplayer.php and creating a function to override

get_theme_mod(“qt_radioplayer_autoplay”, “1” )

so technically this would require making a plugin to add a checkbox to a page to set this option, and then using this option on this template to bypass the global rules.

The whole operation is quite complex though.

If I was you, I would keep autoplay off, and if people have the music playing , they’ll just switch it off to listen to the video.

Yeah Wish to know all this, I will try but I REALLY APDRECIATED GETTING BACK. THANKS

Yes, indeed is quite some work. We are really under organic for this covid story so can’t help much at the moment. If you are in rush and need to delivery a project for a customer, I can get you in touch with the development for a quotation for a custom work. It may take a week for the queue though…

Hello, I’m sorry but I think you did something wrong sir.

I just tested the whole process (and filmed it, right now) and you can see it works correctly.

Please see the full video I just took of the demo data install process.

next time, for the support, it would be better if you could please use our helpdesk, so you’ll get in touch with the tech dept. instead of the sales. The link is in the manual, under the Support page.

Regards

otherwise id like a refund

Hello, I’m sorry but this is a wp theme there is no HTML version.

You can ask a refund if you don’t plan on using the theme. This request would be out of the valid refund requests but maybe it gets accepted.

I am not a sir… i do not want a refund i would like assistance in this theme that you put out for purchase…. Can someone help

Do you guys have an update to the artist pages? Is there away to add social media links there as social media is very important… if there is way i do not see it and would like to be pointed in the right direction. I would submit a ticket but it’s still not taking my purchase code….

Hello!

1) Is possible you have an update to do even though you just installed the theme. Updates can happen anytime.

Updating is simple:

Once updated the theme, you will also have access to the plugins updates, automatically.

2) For technical support, please get in touch with the helpdesk

You’ll be served directly by the developers, instead of the marketing department, receiving a better level of support.

I hope the update will solve your issue, otherwise please just contact the support, they will find the best solution for your website, providing a more detailed level of help.

Thanks for your kind collaboration, wish you a good day

hello, the compatibility for the new WooCommerce version is not out yet but is just a line of code to be changed. As the error says, is to be replaced

WC_Cart::get_cart_url

with

wc_get_cart_url();

An update to the theme version 1.9.1 will be available in minutes with an update for this. Regards

I see no license linked to your account Sir, can you please contact our helpdesk from a user that is linked to a license please? thanks and have a nice day

I thought the client would of been able to reply. But I just got my hands on his account.

Also whats the name os the fonts you are using on front page?

Hi, your request was answered in the helpdesk already sir. The issue was caused by deleting random contents that was in use in the home page, and it caused a javascript issue. The solution is on our helpdesk.

Regards

Hi, thanks for your swift reply, the website url is: https://oneoffcomedy.co.uk

Hi, I just checked and your code is linked already to this domain. Also I see an activation made a few hors ago meaning it is working all fine.

About the helpdesk, thanks for renewing the support license. it Normally takes a few hours to make it to our website, but I just refreshed it for you, so you can use it without problems now.

A quick link for your ease

For any further issue accessing support, please let me know, regards

Hi, thank you, we have been able to open a new ticket now

no sorry

Sent email with info requested

Thanks, we will be back to you as soon as possible. Please patient a bit because tonight we are migrating our server to provide a faster and better service, so we are unable to access the email for a few hours. I’ll reply to the email as soon as possible.

Regards

Thanks for. your credentials and for the kind waiting. I just verified the update status of your website and both the theme and our plugins are updated, very good! Then I tried editing a page with WPBakery, and it works perfectly

So I cannot reproduce the issue you mentioned, and I’d suggest refreshing your browser cache, or editing from another browser (normally chrome works fine).

Regards

What do you mean? You don’t see updates from the Envato market?

Hello! They always worked and still are, I’d suggest checking the URL of the video, please make sure to use youtube.com/view/v= and not the short URL.