Hi.,

Our theme works with free version of the Elementor plugin and Pro version is not required.

Thank you, we look forward to helping you!

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

A friend of mine purchased this theme and I am helping him to install. Is it allowed to do so by providing the required code?

Hi.,

Please send your purchase code details to support@wedesignthemes.com.

We get back to you

Hi.,

If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Documentation : https://assetcleanup.com/docs/

Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M

Regards., DesignThemes Support.

Hi.,

Thanks for your interest!.,

Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Thanks for your reply. I wanted to know the functions like mouse hover and the sticky sliders, etc. are all included in the download file?! I don’t looking for the photos in the theme but the design, font, placement of the elements, etc. Hopefully I could explain my question well!

Best regards

Hi.,

Thanks for your interest!.,

All design options ( mouse hover and the sticky sliders, etc. ) include in the demo.

Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Hi.,

Thank you for contacting us.

You can change the page loader text (Loading) under the file path – wp-content/themes/iva/framework/register-hooks.php

Please refer: https://prnt.sc/v95r4h

Hi.,

“Login/Registration” – Sorry we didn’t add this feature. In our demo, https://prnt.sc/w4hwrx it will redirect to the default WordPress login page.

If you want this feature, you can try some third party plugins for this.

Regards., DesignThemes Support.

And in the theme support it says that it has support for locotranslate, please I only need to translate a few words, give me which file I change then since it doesn’t work with locotrasnlate

Hi.,

To Translate header and cart search – the cart page and other Shop related pages, You Should Edit Woocommerce Translation Files With Loco Translate.

Regards., DesignThemes Support.

Hi.,

Global Settings :

Get into Admin Panel > Appearance > Customize > Site Breadcrumb

Please refer : https://prnt.sc/x3vndz

Individual Pages

Pages > Page Options > Breadcrumb

Please refer : https://prnt.sc/x3wlil

Hi Team,

How can I modify the location of “Add To Cart” button? I wanna put it in the right of the number. https://imgur.com/a/txrlre3

Best Wishes

Hi

Kindly add the below CSS in Appearance > Customize > Additional CSS

.dt-sc-product-summary .product-buttons-wrapper.align-inline .wc_btn_inline{float: left; width:100%;display:inline-block;}

.woocommerce div.product .summary form.cart{display:inline-block !important;}

.woocommerce div.product .summary form.cart .single_add_to_cart_button{float:right !important;}

.woocommerce div.product .summary form.cart div.quantity{display:inline-block !important;}

Hi Bober.,

Please mail us your purchase code, wordpress admin and FTP along with the screenshot of the issue to support@wedesignthemes.com so that we can check and let you know.

Hi.,

Ok, Please purchase our shopify version – https://themeforest.net/item/iva-beauty-and-cosmetics-shopify/25656408?s_rank=2 and send the purchase code after that we will give you the refund.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes

So that, We import demo data for you.

Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/

Regards., DesignThemes Support.

Hi.,

Sorry for the inconvenience,

Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!

Hi.,

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Hi SoraAmm..,

Kindly send us your gif image Url along with FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.

Regards., DesignThemes Support.

Hi.,

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.

Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/

Hi.,

Sorry, You can use loader in this case.

Regards., DesignThemes Support.

my issue is I dont want to use Loader

Hi.,

Get into Admin Panel > Appearance > Customize > Site General > Site Loader

Site Loader : Enable / Disable this option to show preloader functionality globally throughout the website. This option can be overridden from each page options.

Please refer : https://prnt.sc/vw65fx

I received an email when installing wordpress saying that i have an error in “DesignThemes Portfolio” extension

Ici, WordPress a trouvé une erreur avec l’une de vos extensions, « DesignThemes Portfolio ».

Hi.,

Thank you for contacting us.

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Hi.,

We checked your site and it seems you have already imported our demo content.

OR

Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/

Also, Please send some screenshots of your issues. So that we can help you in better way.

Regards., DesignThemes Support.

Yes, I managed to import. Thank you.

Hi elinettorocha.,

Glad that you have installed the demo contents. Please let us know if you have any queries.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Please share issue url and explain with a screenshot.

Please send your request to us directly at this email support@wedesignthemes.com

Hi tuanlinhlee,

Hope you have purchased the shopify theme instead of wordpress theme. No problem. Just purchase the wordpress theme from the below link and let us know the purchase code of the wordpress theme and we will provide refund for the shopify theme.

Regards., DesignThemes Support.