110 comments found.
hi, I am having trouble loading the edit view in Elementor for Home Diving -1 page. Elementor loads for other pages but for this one it just shows as loading and gets re-directed to load in safe mode.
I have tried deactivating plugins to see what was the issue and it worked when ThemeRex Addon plugin was disabled.
Please help
Hello,
Thank you for contacting us!
Please submit a support ticket at https://themerex.net/support/. Our Support Team will provide you with the fix as soon as possible.
Regards.
Awesome Themes!
I am using the ninja forms plugin and the select, checkbox and radio button fields are not working correctly.
Is there any way to fix this?
Hello,
Thank you for contacting us!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. Please contact Our Technical Support Department at https://themerex.net/support/ They will check if the issue can be solved.
Regards.
Hi,
I have problem with activate theme, no error etc, only refresh page without any change.
Only if I leave blank field “Purchase code” I have error: “Please, specify the purchase code!”.
Any solution?
Marek
Hello,
Thank you for contacting us!
Let our Tech support team have a closer look at your website settings. Please provide your website details in the support ticket at https://support.themerex.net/ticket/32406 Our Tech Support team will assist you with the issue as soon as possible.
Regards.
Load too slow. Customization is hard because of the very low load speed. Then I erase page to move to other hosting and purchase code does not work. Support is crazy slow (days to answer).
Hello,
We are much concerned about your negative experience as website loading time depends on many factors. Our operator has provided the guidelines on improving your website performance.
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in the ticket reply as it was submitted at the weekend. Your support ticket has been updated. Please review it at https://support.themerex.net/ticket/30856
Regards.
Hey my project was deleted and i downloaded the new updated Briny theme. now I’ve got this message when I tried to activated my theme!
Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme
MY EMAIL: DINYAIR@OUTLOOK.COM thank you, Din
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
I had trouble with my hosting and changed the hosting. I installed themes for new hosting and pasted license code. The license code says invalid. Why did this happen? Help me.
Hello,
Thank you for choosing our theme and contacting us.
If you would like to change domain name, purchase code should be deactivated for old domain before using it on new domain name:
https://themerex.net/wp/purchase-code/If you have no access to your old website, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/ – our Support assist you with deactivation.
Thank you in advance.Hello,
Thank you for your good theme My site language is not English.(RTL)
In Import Demo Data ,i used full import. but some style and … are not look the same as main demo.
for example in this link: http://smarthexa.com/product/non-wrapture-tank-band-assembley/ 1)the count of buy near buy Button 2)description tabs 3) ” You May Also Like ” section(the display of products is different from main demo )Please help me Thank you
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello good morning, I’m having a problem with the loading speed of my page. nuevo.achi
Hello,
Thank you for contacting us!
Website loading time depends on many factors like server response time, image optimization, caching etc.
If you check the demo preview page using Pingdom speed test, it is loaded in 3.91 seconds: https://prnt.sc/vvp5qx Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Regards.
If you are right excuse me, In short it is my hosting, I also have problems with the post. I use a hosting service with limited resources. Does not meet the parameters.
• max_execution_time 600 • memory_limit 128M • post_max_size 32M • upload_max_filesize 32M
How is it SiteGround? or which is better? • Bluehost • InMotion Hosting
That has all the characteristics and requirements.
Thank you
Your support ticket has been updated. Please check the reply at https://support.themerex.net/ticket/27299
Regards.
For days now the update fails. Wordpress notes “Download failed. Unprocessable Entity”. This seems to be a bug
OK, thanks a lot!
when I left a bad review because you did not mention about not supporting distortion effect addon for revolution slider, you said it was mentioned in the theme description page. Well so i searched the Google cache and this is the result about the page at the date of 22 november
https://webcache.googleusercontent.com/search?q=cache:6ooApjcAhkIJ:https://themeforest.net/item/briny-scuba-diving-water-sports-wordpress-theme/24202260+&cd=1&hl=it&ct=clnk&gl=itas you can see, there is no mention about not supporting the distortion effect, that is one of the main features we decided to purchase the theme. Bad thing you tried to cheat a second time changing the descritpion today ad telling that it was mentioned. Also you asked Themeforest to remove the negative review and I cannot reply to it anymore. Sorry but you are giving proof of not being professional.
Hello,
We are much concerned about your negative experience. The information about Slider Revolution Distortion Effect AddOn was available before your purchase in the theme online documentation, section “Plugins installation”: http://briny.ancorathemes.com/doc/#installation_plugins_installation After your complaint, in order to avoid any kind of misunderstanding like this, we have added this information to the item preview page too.
To make the slider work as on the demo, all you need is to buy Slider Revolution license. All the addons are available only if you activate the plugin on your website. If you have any further questions on addon activation, please get in touch with the Support team at https://themerex.net/support. We will be glad to assist you.
Regards
Hi, I just updated your theme and plugins but the last version of elementor seems to not work with it. Could you help?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required.
Please submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hi there, pre sales question. Does the Demo content include the pages shown on the demo as well as the home page ie faqs, contacts, about news etc or is the demo content simply the home page and blog page?
Cheers
Hi, if it’s posible the main image and the thumbnails. It is very important this for me. Thank you
Hello,
Main image can be increased via CSS code. Thumbnail size is set in theme files, so you may need additional customization in order to change that.
As alternative solution, you may add shortcode for any other gallery instead of default media gallery on that page.
Thank you.Hi, do you offer free support to customize this photo if I buy the theme?
Thank you very much!
Hello,
Item customization is not included in theme support: https://themeforest.net/page/item_support_policy
We may specify file where changes should be done.
Thanks.Hi, how much will be the customization? Thank you!
Hello,
Please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
Thank you in advance.When can we expect a compatibility update for Wordpress 5.5? Would be nice to get an ETA here. Thx
Hello,
Thank you for choosing our theme!
Please take my apologies for delayed reply, we do not work at weekends.
The theme itself is fully compatible with the latest WordPress version. However there’s a conflict between WordPress 5.5 and Ess. Grid and Slider revolution plugins. For proper work, those plugins should be updated.
You may update bundled plugins via ThemeREX Updater plugin (it’s included in the theme package) – http://briny.ancorathemes.com/doc/#installation_theme_update or you may submit a ticket at https://themerex.net/support/ to get the updated plugins (choose “Pre-sale questions” category, it doesn’t require support renewal).
Regards.
Where can I find the changing language/country button?
Hello Marco,
You may need to install plugin to create multi-language website and have language switcher.
We recommend WPML plugin: https://wpml.org/
Theme is fully compatible with it.
Thank you.hi! i accidentally removed theme before disconnection. please help me to active my theme.
Hello,
Please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thanksthanks julia. problem solved.
Hello,
i purchased and my client change his/her mind, can i refund money because not use it now ?? , if yes that’s great
and if not can i switch it with another one??
Hello,
As the theme authors, we keep to the Envato refund policy: http://themeforest.net/page/customer_refund_policy
All the refund requests should go through the Envato team: https://themeforest.net/refund_requests/new
Thank you for understanding.Hi ! I would like the link of the “start now” buttom. Where I can do it? Thanks!
Hello,
You can change link of that button in your header layout: http://briny.ancorathemes.com/doc/#header_faqsIf you have any further questions, feel free to submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
ThanksHello, pre-sale question: is the theme WPML ready/compatible? Thanks, Marta
