271 comments found.
Hi, I Updated the theme fromv3.6.3 to latest 3.8.1. PHP compatibility is not fixed, and icons have gone. I can only use php7.1. anything higher will cause errors.
Hi,
thank you for contacting us.
Please open a support ticket: https://anpsthemes.freshdesk.com and send us php error which you are receiving and we will check.
We tested on our server and it is working.
Best regards
Hi i have problem with dummy content install. So can u provide some help thank you.
Hi. Please do open a ticket at support.anpsthemes.com . Thank you and best regarda
Dear Anps i cannot login or register to your support site…p>.. because there is no ssl secure certificates and al my browsers are blocking your site. Is there any other way to import demo or do i need to refound theme. Thank you.
I sent you a ticket.
Hi does this come with a child theme?
Hi,
thank you for contacting us.
Yes, it is included.
If you have any questions, do not hesitate to contact us.
Best regards
Hi, I have the accounting theme and something happened to my home page! isn`t working like before! can you help me? and take a look! please.. my website is: escritoriodauria.com
Hi,
thank you for contacting us.
You will need to update also anps_theme_plugin and change [icon and [/icon] shortcode to [anps_icon and [/anps_icon].
For further support please open a support ticket.
Best regards
how can I do that? can you help me? I`m kind of lost! thanks!
You can edit home page (click on classic mode and find all appearances of [icon and [/icon] shortcode. Another option is to remove icon shortcode and add once more.
For further support please open a support ticket: https://anpsthemes.freshdesk.com
I`ve just oppened a ticket!
We replied on your ticket. Please keep conversation there.
Hi,
I know that my support expired a few days before, but suddenly on Homepage the logo changed and bring your demo logo “Accounting” (http://anpsthemes.com/accounting-demo-3/wp-content/uploads/2016/05/logo-primaryV6.png). My logo is ok on all other pages. Why? Any thoughts? How can i fix that?
Thank you, Nikos
Hi, its very hard to offer any help, did you check your theme options, you have also an option to change the logo only for home page.
Thank you and best regards
Sorry but on your documentation you don’t have such kind of option to change only on homepage the logo. And how is it possible to change only on homepage just now suddenly after the support expired?
Also you can tell where this option is. On your documentation i didn’t find it. Thank you
I found it but you have to write it on documentation. Thank you.
Hi, how i set up sidebar in woocommerce category and single product page? I can’t find this setting in theme options or anywhere else. Please respond for me, where i can find. Thanks in advance.
Not sure if I get you all the way. Please do open a ticket at support.anpsthemes.com so our staff can help you better.
Thank you and best regards
Since a recent wordpress update, I noticed my page text showing icon shortcodes along with the regular text. How can I fix this? The code that is showing is as follows:
>> [icon icon_type=”fontawesome” position=”left” class=”” icon=”globe” title=”Year End Accounting” subtitle=”Leaving no boxes unchecked” icon_color=”#ffffff” icon_bg_color=”#163651″ icon_fontawesome=”fa fa-archive”]We take care of your year-end accounting and Financial Statements preparation while you take care of your business.[/icon] <<
Only the icon, title, subtitle and paragraph text should be showing and the shortcode syntax should be hidden to the viewer. Many thanks.
Hi, please do open a ticket at support.anpsthemes.com. Thank you and best regards
Does this theme support elementor page builder?
Net yet but we are getting there. Thank you and best regsards
After installing it, I noticed that the text from the slider does not appear on a mobile device. Specifically, it appears very briefly and disappears immediately. It only remains to see the picture. I checked all the settings and they are fine. All visibility options are checked and turned on, the text correctly placed in place with the correct color, font and size. I noticed that “Slider Revolution” is noted as an unregistered plugin. Is that the problem? How do I solve it? Thank you in advance.
Hi. Could you please be so kind and open a support ticket at support.anpsthemes.com so our staff can take a better look at it. Thank you and best regards
I use the theme for 2 years now and is the first time that i try to update the theme. I am getting errors and the website went down. Is there any issue with wordpress compatibility ? i am using 5.5.3 with PHP 7.4.8 on my local machine. I have already check the requirements and its fine. Also note that i need just to update the theme either automatically or manually.
I have already try to rename the old theme Accounting to AccountingOld and try to upload the latest version as new.
If that helps you can check the following Wordpress errors :
Warning: include_once(/home/customer/www/domainexmaple/public_html/wp-content/plugins/anps_theme_plugin/meta/sidebar_generator.php): failed to open stream: No such file or directory in /home/customer/www/domainexmaple/public_html/wp-content/themes/accounting/anps-framework/helpers.php on line 1161
Warning: include_once(): Failed opening ’/home/customer/www/domainexmaple/public_html/wp-content/plugins/anps_theme_plugin/meta/sidebar_generator.php’ for inclusion (include_path=’.:/usr/local/php73/pear’) in /home/customer/www/domainexmaple/public_html/wp-content/themes/accounting/anps-framework/helpers.php on line 1161
Warning: require_once(/home/customer/www/domainexmaple/public_html/wp-content/themes/accounting/anps-framework/shortcodes.php): failed to open stream: No such file or directory in /home/customer/www/domainexmaple/public_html/wp-includes/template.php on line 730
Fatal error: require_once(): Failed opening required ’/home/customer/www/domainexmaple/public_html/wp-content/themes/accounting/anps-framework/shortcodes.php’ (include_path=’.:/usr/local/php73/pear’) in /home/customer/www/domainexmaple/public_html/wp-includes/template.php on line 730
Hi,
thank you for contacting us.
This error means that you don’t have installed required plugin anps_theme_plugin. Once you will install and enable it, errors will go away.
Please note that your support expired and by Envato rules we are only allowed to support customers with valid support. You can extend support under Accouting item.
Best regards
Dear Anps thank you for the quick reply. Please note that i have the plugin installed. in order to extend my support first i need to make sure that the theme works correctly and the updates are easy to installed with no issues such us critical error..
Then please update plugin to the latest version. These errors mean that new files (which we needed to move from theme to plugin) are not existing in a plugin.
For further help please open support ticket: https://anpsthemes.freshdesk.com/
I get a 404 error after trying to install dummy content. What could be the issue? It won’t install the demo content.
Hi, did you chech your requirements?
Thank you and best regards
Activating the newest update for this theme I get the following errors:
Warning: include_once(/home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-content/plugins/anps_theme_plugin/meta/sidebar_generator.php): failed to open stream: No such file or directory in /home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-content/themes/accounting3/anps-framework/helpers.php on line 1161
Warning: include_once(): Failed opening ’/home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-content/plugins/anps_theme_plugin/meta/sidebar_generator.php’ for inclusion (include_path=’.:/usr/local/php73/lib/php’) in /home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-content/themes/accounting3/anps-framework/helpers.php on line 1161
Warning: require_once(/home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-content/themes/accounting3/anps-framework/shortcodes.php): failed to open stream: No such file or directory in /home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-includes/template.php on line 730
Fatal error: require_once(): Failed opening required ’/home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-content/themes/accounting3/anps-framework/shortcodes.php’ (include_path=’.:/usr/local/php73/lib/php’) in /home/grzzvatzqd/domains/taloushallintopihlajamaki.fi/public_html/wp-includes/template.php on line 730
There has been a critical error on your website. Please check your site admin email inbox for instructions.
How to fix this?
Hi, please do open a support ticket at support.anpsthemes.com.
Thank you and best regards
After upgrade Worpdpress and new Gutenberg Editor the feature of Adding Sidebars box under content in Pages and Posts is missing. Theme Documentation is not update from 2015. How I can edit old post Sidebars or add left or right Sidebar on new post now?
Hi,
thank you for contacting us.
Please update theme and anps_theme_plugin to the latest version (we are suggesting you to make backup of your website for any case).
If this won’t work, please open a support ticket: https://anpsthemes.freshdesk.com
Best regards
Of course theme and anps_theme_plugin was updated. But in post is no feature to edit Sidebars.
Hello Again! I tried new fresh instalation on subdomain. The Issue was not in me. The same situation – No sidebars options in Gutenbers Editor. I can edit Sidebars Options in Pages with WPBakery but is not imposible to edit in Posts. This is Missing Functionality! Please Fix it!
Why are there always so many problems with your theme after updating? I advise you to pay attention to the quality of your product.
When I can use this functionality with Sidebars again?
Hi, regarding wp bakery beeing imposible to edit in posts. Did you activate it for posts. You can do that in WPBakery PAge Builder – Role manager, under post types choose custom and set were do you wnat wp bakery to have control.We do recommend WP bakery instead of Gutenberg Editor. For additional support please do open a ticket at support.anpsthemes.com
Where do i find the demo importer?
Hi,
thank you for contacting us.
You can import demo in appearance -> theme options -> dummy content.
If you have any questions, please open a support ticket: https://anpsthemes.freshdesk.com
Best regards
hello, my website install finish then some page the header padding not top 0px,how can fix this, same setting, some page is ok,some page the header will blank,u hv email or ticket service? i send the link to u
Please write a ticket at http://support.anpsthemes.com/ and someone from our team will help you. Thanks in advance.
I purchased this theme, and have since updated to the latest Wordpress. I have been having issues with Visual Composer, where when I go to edit a page in the front-end editor, any existing textblocks with content, is deleted and defaulted to the “this is a textblock…..”.
If re-add the content, and hit update, the whole page with a text block will delete all of the content, and revert back to its original default text when adding a text block in the first place.
Is this issue because I do not have a license directly with Visual Composer? I bought teh theme and all plugin licenses came from the theme. Please advise how to fix this issue as it is a big bug causing my site to lose content and updating content is extremely difficult.
Thank you for reporting the issue, we will take a look at it. Best regards
Hi, any update – this issue has stopped me from doing anything on my website. Should i open a ticket and provide you access to the site to investigate?
Hi,
did you try to update anps_theme_plugin?
If yes and it is still not working, please open a support ticket: https://anpsthemes.freshdesk.com
Best regards
I purchased the theme, and the extended support, when I log into the ticketing system, on https://anpsthemes.freshdesk.com, I go to create a ticket (while logged in), and when I hit submit ticket, it forces me to log in again, even when I am already logged in?
Hmmm, interesting, did you manage to submit a ticket once you log back in?
It is on a continious loop. When I fill in form while logged in again, it prompts me to log in, again, keeps going in a loop.
Also an older ticket i provided on the site, https://anpsthemes.freshdesk.com/support/tickets/28892, has not been responded to.
Hi, could you recheck, I see the ticket has been responded.
Hi Evanto API has auto upgraded my theme to the latest 3.6.4. After the update my site crashed and my hosting provider mentioned that the theme is not compatible with WP version. I have to revert it back to old version to make work. Please advise in future should I upgrade to the new version or not.Shall disconnect Evanto to avoid auto updates?
My WP version is WordPress 5.5
Hi, thank you for contacting us. When you are updating to the newest version, you also need to update plugin anps_theme_plugin. If this still won’t work please open support ticket and we will help you. Thank you and Best regards
The theme was updated on August 25, 2020, but the changelog was not updated. Can you please update the changelog so we know if we need to update?
Hi,
thank you for notification.
We already added changelog.
If you have any questions, do not hesitate to contact us.
Best regards
Hi. I want to buy this theme but I am afraid because It is not updated since 2019. When will you update the theme for the latest WP version?
Hi, yes we will be updating it and keeping it updated and we will also be adding new demos and new features.
Thank you and best regards
When?
All our products including accounting should be updated until the end of the next week.
However accounting shouldn’t cause you any issues but if it does our support can handle it just for you, all you have to do is open a support ticket.
Thank you and best regards
Hi, i purchase your theme but its data importing not working correctly i import demo 8 but it import some else demo and then when i go to your support website for ticket generate there showing captcha error every time even i done correctly. please help me about this.
Hi, sadly we do not offer support via this channel. For support please do open a ticket at support.anpsthemes.com so our staff can better help you.
If you have any other non support related questions, I am here to help. If our support still did not answer please provide us with ticket ID so we can check what happened with the ticket.
Thank you for your understanding and best regards
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