34 comments found.
Demo is not loading…
Hello, Sorry for the inconvenience so demo is now working perfect. Thanks
Thanks for the quick response. Not sure, I am still setting setting a white blank page. Though the error database connection error message is gone.
Hello sir
Sorry for the inconvinece, kindly please create a ticket on https://support.preyantechnosys.com/ so our supprt team guide you accoradingly.
Thanks, Mark
Hello sir
All demo is working now. Please check demo which you want to see.
Thanks
Thanks so much! Apologies, but I’ve already gone ahead and purchased another theme.
Hello sir,
No problem at all — thank you for considering Fixtech!
We truly appreciate your interest, and we wish you all the best with your new theme. If you ever need a powerful, easy-to-use solution for your website in the future, Fixtech will always be here for you.
Best of luck with your project, and feel free to reach out if you need anything!
Thanks, Mark
Thank you Mark.
It is possible to translate the word “service” in the url by another word?. When I tried this from fictech options/advanced it does not find the path of the service page
Hello Sir,
We checked and found that your support time is already expired in 2022 so can you please first purchase extended support time and then please contact us via support site at https://support.themetechmount.com/ so we will help you on this asap.
Thanks, Mark
Hello. Since the last update, the template configuration menu looks like this https://informaticadeempresa.com/wp-content/uploads/2024/06/Capturafixtech.png and when you go down, the scroll starts to go down without stopping until the end on its own. Is it some kind of error? How can i fix it? My version of WordPress is 6.5.4 and the version of fixtech is 3.1.
Hello Sir,
Sorry for the inconvenience. The issue is due to wrong site URL settings in General Settings so Just set https in general settings as describe in screenshot https://prnt.sc/_2RWWluwNFaY
Thanks, Mark
Is it possible to remove the “next” and “Previous” buttons from blog entries?
Thank you
Hello Sir,
Yes, It is possible to remove that button via child theme. We are ready to help you on this so can you please contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
Hello.
I have seen that there are no updates since June 2023. Are there going to be new updates? What date is the next update scheduled? Thank you so much
Hello Sir,
We just updated our theme to version 3.1. Please check the theme change log for more details.
Thanks, Mark
thank you
Glad to hear it helps 
Is it possible to have a logo for desktop and a logo for mobile devices?
Hello Sir,
Sorry there is no direct option available to set logos for mobile devices separately. Feel free to contact us via our support site at https://support.themetechmount.com/ if have any query.
Thanks, Mark
The area to enter the license does not appear and the fixtech options is broken and scrolls without touching it and cannot be stopped. I have tried several browsers and several installations and the same thing always happens
Hello Sir,
I think the issue is due to wrong settings in website URL in general settings so go to Admin > Settings > General Settings and set it as described in image https://prnt.sc/VyrJ6WrWfHHb and this will solve this issue.
Thanks, Mark
It doesn’t work. When installing the demo it shows this error. The “Fixtech Demo Content Setup” plugin is not installed or activated. This plugin is required to Import Demo Content.
Hello,
For install demo data just follow the steps as described in our theme Doc. Also please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with admin details in support ticket so our team members will help you on this asap.
Thanks, Mark
Is there any framework or all pages are build on elementor and wp. B.?
Hello, No any another framework use. Yes, we have only use page builder with Elementor and WPBakery. So if any query then please contact us via our official support system at https://support.themetechmount.com Thanks
Where can I see the wpbakery and revolution slider license number?
Hello,
When you purchase a theme the bundles WPBakery Page Builder and Revolution Slider, you are free to use these Premium plugins with the theme. However, your Theme purchase does not give you an individual WPBakery Page Builder or Revolution Slider license. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates.
You can use these plugins with the theme theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the theme purchase code to activate one of these plugins).
New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins.
Thanks, Mark
The WPBakery plugin has stopped working on my page. He asks for my license. I have updated the fixtech template but it keeps asking me for the license. Could you tell me how to solve the problem? Thank you
Hello,
Please contact us via our official support system at https://support.preyantechnosys.com/ so our team members will help you on this.
Thanks, Mark
.
Can you please send us your support ticket number so i will check it and help you on this asap.
Are photos included?
Hello,
Thanks for taking interest in our theme! We are using paid images on our live site from below sites. http://www.istockphoto.com/ https://www.shutterstock.com/ https://www.bigstockphoto.com/You can also find some good free images from https://www.freepik.com/
Feel free to contact us via our official support system at https://support.themetechmount.com/ if any query.
Thanks, Maria
please tell me how to make sure that the logo is not h1 on the main page. I don’t want to make a picture h1 1. https://gyazo.com/9b89705d53649b220d69c4c63b6ef83f 2. https://gyazo.com/c23918d231014a3acefd5d2bacf8fc4d 3. https://gyazo.com/6718af22361b88bc5707f20a1969b2d2
Hello,
Please contact us via our official support system at https://support.themetechmount.com/ so our team members will help you on this.
Thanks, Mark
Super support, two years after the purchase, they helped me solve my problem.
Hello,
Glad to hear it helps. If you like our theme and services than we recommend you to rate us theme. Your comments will help other buyers decide about the theme quality. Here are steps:
If you get any problem than please contact us via our official support system at https://support.themetechmount.com/ so our team will help you.
Thanks, Mark
Hello, I am falling for the design, but given this theme was made in 2019 and last updated June 2021 (now September, not WP 5.8.x), how likely are we gonna see this theme stay up to date? I purchased my current theme a few years back, and they were like “oh yes, very regularly!” They updated once everything 3 months, then once per year, and stopped since 2019. I have asked 4 times and I get the “Oh Yes! We are working on it now! update release in 2 weeks”... then it was “next week”, “tomorrow” then the final “Next Month”.
I would hate to buy this theme and see it staying up to date for like another 6 months then it gets abandoned with the kind of crap from current theme dev.
Are you committed to this theme, or are you moving on?
Hello,
Sorry for the inconvenience. We just updated our theme with theme bundle plugins to it’s latest version. Feel free to contact us via our official support system at https://support.themetechmount.com/ if you get any issue after update theme on your site.
Thanks, Mark
Hi Mark,
Thanks for the reply.
Good to hear, but it didn’t really answer the question.
I am talking about the commitment to this theme.
Will this theme be updated for a while? maybe for a few more years? Or are you looking to soon step away from it?
As I said, I purchased my current theme and I only got 6-9 months out of it before the Developer abandoned it.
Hello,
Yes, We will update our theme for life time. Some time theme updates get late if there is no bundle plugins update available or no other theme issue. If we find any bug then we will update our theme as soon as possible. Also our team will help for your any issue Feel free to contact us via our official support system at https://support.themetechmount.com/
Thanks, Mark
is it possible to get access to psd files so i can design it up to show client ? before buying ?
Hello,
Thanks for taking interest in our theme. Sorry we are not able to provide you PSD files before purchase but we are ready to send you an image file of all home pages so you can show it to your user. Please let us know if you need it in that format.
Thanks, Mark
no thats ok i can just screenshot whole page and edit in photoshop by changing colours and logos etc it’d just be easier with psd files but thank you anyway
Hello,
Glad to hear it helps. Feel free to contact us via our official support system at https://support.themetechmount.com/ if any query.
Thanks, Mark
Hi! I want to load the demo data but if i select the infostack, the system loading the classic!!! I need a help ASAP! why not loading what i selected???
I want the overlay onepage! but i not found that demo data!
I’m sorry, I’m angry now! I paid for it at http://fixtech.themetechmount.com/fixtech-onepage/ and can’t find the demo data for this template. I don’t want to program or edit anything! I paid for a pre-made design theme! Therefore, please tell me where the demo data on the website is or send me a refund! There are only 2 different demo pieces in the package, but here are 6 different ones! That is not fair! I want my money back!
Hello,
Sorry for the inconvenience. The demo content is the same for all header styles. So don’t worry if you install other demo data. Just go to Admin > Fixtech Options > Header Setting and select the header style you want in Select Header Style option. Save your changes and it will be done.
For onepage demo data this page is already installed with demo data you can see this page in your page list as Home Onepage name. You just need to set a menu in your site as described in our doc link below. http://fixtech.themetechmount.com/documentation/one-page-site.htmlAlso we are ready to help you to set up please contact us via our official support system at http://support.themetechmount.com/ and send us your site URL with admin credential in support ticket so we can set it directly in your site.
Thanks, Mark
Hi! I can not open a support ticket! I got this message.. Error – 401 – api-down
Missing or malformed API token: You need to provide an API token to access the API. The token must be a 32 character long alphanumeric string. See https://build.envato.com/api/#token
Whatever please fix that on the one page site the menu will be automatic close because the half of the content of a mobile device are hide added because of the menu is not closing automatically
Hello,
Sorry for the inconvenience. We need to check your site so please contact us via our official support system at http://support.themetechmount.com/ and send us your site URL with admin credentials so our team will help you on this asap. Also if you are getting issues with the product ticket in our support site then we recommend you to try a general inquiry ticket.
Thanks, Mark
Hi! It is possible that the price table have a negativ and positive possibilitys? like this: https://image.freepik.com/free-vector/table-price-comparison-illustration-chart-plan-color-template_171867-13.jpg
Hello,
Our theme has different type styles like used in this http://fixtech.themetechmount.com/home-3/ page. There is no direct option available to display like you described but you can do it by using any pricing table plugin. Please contact us via our official support system at http://support.themetechmount.com/ so our team will help you on this.
Thanks, Mark
So your pricing table also useless… so great… 60 USD for a nothing…great. thanks
Hello,
Our pricing table element style is as we shown in demo site http://fixtech.themetechmount.com/home-3/ page. We recommended you some plugin because the screenshot you send us https://image.freepik.com/free-vector/table-price-comparison-illustration-chart-plan-color-template_171867-13.jpg is different than our theme element. We are ready to set that style using child theme in your site please contact us via our official support system at http://support.themetechmount.com/
Thanks, Mark
Hello, I am moving the site from one domain to another vits.kz ===> spbpc.ru As soon as I finish the work, the demo data will be on the same site. An error occurs periodically on the new site https://gyazo.com/edb8257134339a87a12085a45a355240 Please tell me how to solve it
I delete the 722 line and it works, but I’m not sure if this is the right solution https://gyazo.com/5ca6d397e0736b1675dacd60ea5d3c5f
Hello,
Please contact us via our official support system at http://support.themetechmount.com/ and send us your site URL and site SFTP login details so our team member will help you on this.
Thanks, Alex
Thank you, I sent a message
Hello,
Yes we received your ticket’s and our team is working on it. So we will reply you in support ticket.
Thanks, Alex
Hello, the theme is great. There are two problems that bother me: First, I can’t install the demo template at the touch of a button Chinese interface, and I haven’t found the “DEMO CONTENT SETUP” yet, or even the “Fixtech” option. Second, why don’t there be a “WooCommerce” plug-in with such a good theme? It is a pity, if there is a mall plug-in, I think your products will be accepted by more people, look forward to your reply!
WordPress version 7.0, trouble to see the message quick reply, I am in China waiting for you, thank you!
Hello,
Glad to hear you like our theme. You can easily install demo content in your site just install all require plugins which you recommended message after activate theme. If you didn’t see this options in your site than please contact us via our official support system at http://support.themetechmount.com/ and send us your site URL with wp-admin login details so our team will help you on this.
http://fixtech.themetechmount.com/documentation/installation.html#plugin-installationOur theme is already support WooCommerce plugin. We created shop page in our demo site using WooCommerce plugin. This plugin not included with our theme because these is free plugin and easily available from market. So just install this plugin in your site and than start to add products. https://wordpress.org/plugins/woocommerce/ f you get any problem than contact us via our official support system at http://support.themetechmount.com/ so our team member help on this.
Thanks, Alex
Hi, I am looking to buy this theme to use for a 3 language website. In the description it says “WPML support coming soon”, when will this theme be WPML ready ? thanks
Hello, Thanks for asking. Fixtech is compatible with WPML officially approved. If you have any quarry contact us via our official support system http://support.themetechmount.com/ so our team will guide you on this.
Thanks, Alex
Hello,
Thanks for taking interest in our theme. We already apply for wpml test and wpml team is testing our theme. But our previous all theme is wpml approved so i think all working perfectly in this theme also. We also added wpml suport code in our this theme so i think all working perfectly.
Here is the link for more details on this: http://fixtech.themetechmount.com/documentation/wpml.html You can see the more details about WPML in this video for this: https://www.youtube.com/watch?time_continue=37&v=O7zrroWtrpQ Also you can see this page: https://wpml.org/documentation/getting-started-guide/If you get any problem than please contact us via our official support system at http://support.themetechmount.com/ so our team will help you on this.
Thanks, Alex
good support. Waiting time 2 minutes. 5 points
Thanks a lot
Great theme, using it here in France, everything is fine and great support….Carry on this way …Maybe i will buy an extended support 6 months for updates to come. I really like this theme, but too much options for me finally ^^
Hello,
Glad to hear you like our theme and service. Yes we are providing many Theme options and features with our theme. We are ready to help you if you get any problem. Just contact us via our official support system at http://support.themetechmount.com/ so our team member will help you.
Also If you like our theme and service than we recommend you to rate us theme. Your comments will help other buyers decide about the theme quality. Here are steps:
Thanks, Alex
hi.I couldn’t find where to change addressing map. please help me?
Hello,
We are using Google Maps WpBakery element for display map in demo site. So just copy your embed map code from https://www.google.com/mapspaste and paste it in Map embed iframe option in Google Maps element. Save your changes and it will be done.
If you get any problem than please contact us via our official support system at http://support.themetechmount.com/ so our team member will guide you properly.
Thanks, Alex
