Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Thank you! I created a ticket # 92298

Hi there,

Thanks, we do see that your request has been responded to so for any additional assistance please continue the conversation with our support team.

Thanks.

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Solved!

Powerlift Dashboard > Import

Hi there,

Glad to hear that you managed!

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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” you can read more about it here.” there is not an answer i reset all my db, without deregist. for now how can i regist again?

Hi there,

Pleas submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

Also, please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Yes it is but please check this article here as well.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

We do see that your request has been assigned so you will for sure get an answer as soon as possible.

Thank you for your patience.

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Hi, it’s been over 24hrs but no one is attending to my support ticket.

Hi there,

Once we check we do see that your request got responded to, so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

You can read about our PSD files here as well as you will be able to make a request to our help center after the purchase and our support team can help you with finding the image ID’s.

You can also use the Shutterstock image search to browse through the images.

Let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you and guide you on how to set this up.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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I have opened a support ticket (helpcenter.qodeinteractive.com/hc/requests/79586) 2 days ago, no one is replying. How long I have to wait? it’s very urgent.

Regards

Hi there,

Once we check we do see that your request got responded to, so for any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

Please check if you have selected the correct file.

If you still need assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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i cant import the xml file but the content is not the same of the demo.

Hi there,

Please, since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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I have already submitted a ticket for this but this is a global issue

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! Once we check we do see that your requests have been handled.

We are very sorry because you have waited for answers longer than usual, but please understand that the system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue and it takes more time for us to get to it.

Thank you for your patience.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Support Mikado Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Thanks for writing in! Within our Powerlift Core Options > Mobile Header you will find options to change your color to suit your needs.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! The top bar is disabled on mobile devices as usually, it is a bit hard to fit its content on smaller devices, however, it can be enabled with a small piece of custom CSS code, and you can always submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Agent has been informed, your request will be answered as soon as possible.

Support Mikado Portfolio part of Qode Interactive

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Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Mikado Portfolio part of Qode Interactive

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