1276 comments found.
Hi, I can’t write a ticket from https://liquidthemes.freshdesk.com/support/tickets because of “Captcha verification failed, try again!” error
so let me write my question here: My website has requirement to change the menu if you visit certain pages. I decided to use “Conditional Menus” plugin since I can’t find the option from Liquid menu theme option page or from the Headers menu.
I set up the condition to change the menu item in Menu Location and apply it to some pages. However, the menu still display the same default menu like in other pages. I’ve tested this in default wp theme and the conditional menu works.
Is there some chance I can get this work in Ave theme? If I can’t what other option do I have to meet my requirement that Ave theme supported?
Hi there,
You can simply duplicate the header to select another menu in the settings. And then, you can assign the new header in the page options.
We couldn’t replicate the captcha error you mentioned. Could you please try the incognito mode? We’d be happy to assist you if you can submit a ticket.
Cheers, TeamLiquid
I found a bug with the latest version of your ave-core plugin upon clicking on the paged numbers in posts, pages etc. Example: if you click on page number 2 it will throw this error in the console and the user is not redirected.
ave-core/shortcodes/blog/script.min.js?ver=5.6:1
script.min.js:1:562
Uncaught TypeError: n.get(...) is undefined
Could you please advise how we should proceed?
Hi there,
Could you please submit a ticket with your login details?
Cheers, TeamLiquid
Could you please provide a link where can I submit the ticket? Also please clarify what do you mean by providing my login details?
Hi team, thank you! I have submitted a ticket via the link provided. However, I still haven’t received a response back, is everything okay? Could you please let me know if you require anything else?
Hi there,
Thanks for your message.
I believe it is already replied.
Cheers, TeamLiquid
WPML footer/header not translate. Translation footer does not appear when selecting a language on the site, can you help ? https://prnt.sc/x5f358
Who had the same problem tell me how to display the translation ?
Hi there,
Could you please submit a ticket with your login details?
Cheers, TeamLiquid
Tell me where to send ? I will send the login information.
Thank you.
Hi there,
You can submit your ticket here: https://liquidthemes.freshdesk.com/support/tickets/new
Cheers, TeamLiquid
Is there an option for catalog mode for woo commerce integration. Thank you in advance!
Hi there,
Thanks for your message.
It is not tested but you can try using YITH Catalogue mode plugin.
Cheers, TeamLiquid
Hi, I need to auto-import video post type posts via RSS from another website that uses another theme. I’d need to know the Youtube link field’s textual ID or shortcode (also is it a custom field?)
Hi there,
Yes. It’s a custom field and its ID is “post-video-url”. Feel free to reach our support team if you need further assistance.
Cheers, TeamLiquid
I’m still waiting for the fix connected with displaying non-latin characters, the ticket is from August 2020 and there is still no working solution.
Hi there,
Thanks for your message.
This might be related to the font you’re using. Could you please share your ticket ID so we can check it closer?
Looking forward to hearing from you.
Cheers, TeamLiquid
ticket #6944 – thanks
Hi there,
I believe it is already replied.
Cheers, TeamLiquid
It’s not a serious replay: “I have double checked with the theme but there is nothing with the theme itself. It’s about font and the browser support. ” Can you explain what do you mean by browser support? Both fonts have non-latin support, also, it worked with previous version of AVE. Please fix it or give real help.
Hi there,
No worries, we will be in touch with you via support portal.
Cheers, TeamLiquid
Still waiting…..
Hi there,
I believe it is already replied.
Cheers, TeamLiquid
Hello, on mobile, product’s image gallery displaying as a grid. I have many images and on mobile it looks overwhelming.
How to make product images on mobile as a slider / course just scroll under main image? It supposed to work out of the box.
It’s urgent 
Thank you.
Hi there,
Thanks for your message!
Currently, there is already a slider below the main product image. Could you please submit a ticket with a simple illustration to understand your request better?
Looking forward to hearing from you.
Cheers, TeamLiquid
Hello, I’ve updated my Wordpress to the newest version and after that I cant configure font-family on the theme panel. Also, all fonts on my website are times new roman now, differently than it was before the update. How can I fix this issue? Thanks
Hi there,
We haven’t received any similar reports before.
Could you please submit a ticket with your login details so we can check this issue closer?
Looking forward to hearing from you.
Cheers, TeamLiquid
Ok I sent you a support ticket right now. Thank you
Anytime!
Hi i want a video background, what are the best settings and how big or what kind of video would show the sharpest with reasonable loading times?
Hi there,
We’d recommend using Youtube if you need the best optimization. If you are going to use a local video, you need to optimize the video. You can try using a simple tool like this: videosmaller.com We’d recommend keeping the resolution below FullHD.
Feel free to reach our support team if you need further assistance
Cheers, TeamLiquid
Hello, We submitted a ticket about activating of Ave Core Plugin keeps Webpage Loading and when we deactivate, it messes whole page. Ticket #7697 Please reply at your earliest convenience.
Hi there,
I believe the ticket is already replied. Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
I wrote you a question about temporaly using a local WP installation and a license key. As well as changing the domain and license key. You didn’t answer me. I wonder why I paid for 12 months of support if no one botheres to answer?
Hi there,
Unfortunately, we couldn’t find your ticket. We also checked your username but no luck. Could you please let us know your ticket ID?
Cheers, TeamLiquid
I wrote to you using this form https://themeforest.net/user/liquidthemes
Firstly I couldn’t find your standard support form. But when I found it… there were too many required rows to be filled in.
So I decided to use ordinary email form. Other developers easily answer to such questions, though I didn’t buy anything from them. You didn’t answer (though I bought from you the Ave theme)
My questions were simple. I mentioned them briefly above. But okay, I’ll write it again, in more detail
1) can I use a local installation of WP on my home PC with Ave? Should I use the license key? 2) what should I do when I need to migrate my site to a real domain? 3) What should I do if I change my domains?
Will the licens key work in all those cases?
Let’s say I made a site about grapes, and then decided to delete it and make a site about wine (or tomatoes) on a different domain. Is it possible?
Hi there,
Thanks for the clarification. We’ll get back to you by email.
Cheers, TeamLiquid
Hi, update for WP 5.6?
Hi there,
No worries, you can safely use Ave with WP 5.6.
Cheers, TeamLiquid
Hello, The page has stopped working correctly and shows me a 503 error due to an error in ave core. When installing I get this message. Warning: set_time_limit() has been disabled for security reasons in /usr/home/velariainversores.com/web/wp-admin/includes/class-wp-upgrader.php on line 471
Hi there,
Thanks for your message.
Could you please submit a ticket with your login details? We’d be happy to check this closer.
Cheers, TeamLiquid
Hello! How can I remove underlined text effect for post titles on blog grid? Thanks!
Hi there,
Thanks for your message.
Could you please reach our support team? We’d be happy to help you.
Cheers, TeamLiquid
Hey there!
Can you please add in your next theme update these social networks: Tiktok, RSS and Yahoo?
Tiktok is one of the most popular social networks today, so I think it will be helpful for a lot of your users. Thanks!
Hi there,
Thanks for your message.
We’ll add them for you
Cheers, TeamLiquid
Thanks! You guys are the best!
Happy new year!
Happy new year!
Hi, where can I find the option to use a different header on a page?
Hi, i believe my page options panel have disappear
Hi there,
You can re-enable it easily. There is a dropdown menu called Section Options at the top of the each page. Could you please check if it is enabled? Feel free to reach our support team if it doesn’t help.
Cheers, TeamLiquid
Hi! i just check it but the that option is not there, i already created a ticket in you support page, the number of the ticket is #7678
Hi, I’ve written to you 12 day ago regarding ticket created 2 moths ago and still not fixed. Please answer.
Hi there,
Thanks for your message.
I believe our support team replied to the related tickets/questions on the support portal.
Cheers, TeamLiquid
Hello Friend,
In your documentation you recommend using the following versions:
Recommended PHP Settings In order to avoid any possible import issues because of your server and PHP settings, we would recommend setting following PHP values in your server’s php.ini: PHP Version: 7.0, 7.1 or 7.2
Can I use 7.3 or 7.4? Or will it interfere with the script or plugins?
Thank you
Hi there,
Sorry about the outdated information. You can use Ave with PHP 7.3 or 7.4 safely. We’ll also update the related article.
Thanks for your feedback!
Cheers, TeamLiquid
hi, i’ve an issue with mine website, wehn someone put a good on the cart it disappear, so anyone cant buy nothing.. i need to solve this problem and need your support. I’ve updated all the plugins and the theme to..
Hi there,
Sorry about the weekend delay.
Could you please submit a ticket with your login details? Our support team would be happy to help you.
https://liquidthemes.freshdesk.com/support/tickets/newCheers, TeamLiquid
Hi, when will it be possible to upgrade to WP Bakery v 6.5 in order to make it compatible with WordPress 5.6 and PHP 8?
Hi there,
Thanks for your message.
The latest version is already on the cloud. You can follow this article to update WP Bakery Page Builder. https://docs.liquid-themes.com/article/148-how-to-update-wp-bakery-page-builder
Please let us know if there is anything else we can help you with.
Cheers, TeamLiquid
