600 comments found.
How can I hide the image on top of each testimonial? I just want the testimonial by itself. Thanks!
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have and provide the detailed instructions. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Support
Themerex Portfolio
Website
Hi!
I’m having some issues after your last update… my site is breaking on mobile… it’s adding a padding left and right to my startpage and just my startpage of 32.5px and I don’t know where this is coming from… it’s an inline style which gets added but as I said only on the startpage, please help me out, I really don’t know where to search for a solution… this is my site: https://www.massagepraxis.co.at/
Thank you!
Ok I noticed your last update breaks my whole site not just the startpage… my support already ran out, could you please still give me assistance? You wont notice any errors on the page now as I restored a backup. Please help!
Hello,
Thank you for contacting us!
Please submit a ticket into the “Pre-sale questions” category (it doesn’t require support renewal) and include the purсhase code in the message body. Our Support team will provide you with further assistance.
Regards.
Support
Themerex Portfolio
Website
Thank you very much!
My pleasure!
Support
Themerex Portfolio
Website
Hi not sure if the relevance is correct. I just tried the theme on GTMetrix because the demo here was extremely slow. Grade F Structure very low but high performance… More than 20s until first paint. I am using glasfibre with 650MB/s is that correct or am I missing something ?! Thanks
Sorry, forget the question the theme is not for us. Thank you.
Hello,
Thank you for contacting us!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content.
Website loading time depends on many factors like server response time, image optimization, caching etc. If you check the demo preview page using Pingdom speed test, it is loaded in 3.63 s second. You can provide your website url in the support ticket at https://themerex.net/support/ after the purchase – our tech support team will point you to steps on improving website performance.
Regards.
Support
Themerex Portfolio
Website
Is it safe to update to WP 5.6 or will the theme break?
Hello,
Thank you for contacting us!
Sure. The theme is compatible with WordPress 5.6. Please review the article in order to upgrade to WordPress 5.6 correctly: https://themerex.net/wp/how-to-correctly-upgrade-to-wordpress-5-6/
Regards.
Support
Themerex Portfolio
Website
hi,
i realy love your template but i have some problème i try to translate my top header in french :
Contact Us: Call Us and Stay connected:
where can i do that?
and on this page : https://www.monia-lagay.com/tarifs/
when you clic on items, is it possible to change (post comment) to a custom URL?
Best regard
Hello,
Thank you for choosing our theme!
Please edit the .pot file to translate these strings using the instructions: http://jacqueline.themerex.net/doc/#theme_translation
As for the custom link for ‘Post Comment’ button, additional customization will be probably required. Our Custom studio may help you with it. For more information, please submit the ticket at https://themerex.net/support/ Our support team will be happy to assist you with any questions.
Best Regards.
Hello,
I noticed since the last update of your great template a problem with the display of the price and service tables. I checked on your demo site and it’s the same problem.
Do you think you will correct this display problem which is really not very nice?
https://jacqueline.themerex.net/services-2/ https://jacqueline.themerex.net/our-pricing/thanks!
Hello,
Thank you for contacting us!
The issue is not replicated on our side. Could you please specify the device and browser you use? Any screenshots will be much appreciated.
Thank you!
Hi Christine,
thanks for your message. I screenshot to you the 2 problems according to me : https://ibb.co/pbF4TRk https://ibb.co/vcYRww0When I bought the template, the display was different and the look much more sophisticated without the big grey blocks.
You can see here an archive of the display when I purchased the template http://web.archive.org/web/20181218103812/https://jacqueline.themerex.net/our-pricing/I should say that the blocks look good on our end. Please review the screenshots: https://prnt.sc/vuy5kd and https://prnt.sc/vuy3zq
Please contact Our Technical Support Department at https://themerex.net/support/ They will check it for you.
Regards.
that’s what you see right now? wow I dont understand! Thanks I contact your support.
You are welcome!
After updating the Custom CSS was gone…. What happened?
Hello,
Thank you for contacting us!
Please provide your website details in the support ticket at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hello, I would like to know if I can book appointments, accompanied by other devices, for example, if the user make an appointment with Dr Joe, the system (in the background, the user shouldn’t know about this) must also reserve the office and the medical devices that the Dr is going to use that day. Does the theme’s plugin allow me to do this customization?
Hello,
Thank you for your interest in our theme!
To implement the required functionality in the template additional customization is needed. Our Custom studio can create help you with that. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Thanks Christine, this is just a pre-sales question, I tried to get the best solution. If I have other resource to check let me know.
You are welcome. To obtain more information please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category. Our Team will be glad to provide you with details.
Regards.
Hello, Despite my efforts and research, I cannot find how to rename the cart, account pages. When I rename them, in the front office, the title remains unchanged for Your Cart and Account. Where can we change that?
Thank you.
Hello,
Thank you for choosing our theme!
‘Your Cart’ and ‘Account’ text can be changed with the help of the theme language files.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi Please let me know how to edit contact forms from this theme, I do not find any option in the admin. Thanks
Okay I found, I had to edit the PHP files directly, too bad this theme is not using contact form 7.
Hello,
Thank you for contacting us!
The theme is fully compatible with Contact Form 7. It is included in the package. Please review the example – https://jacqueline.themerex.net/contacts-us/
Feel free to install and use it for creating any form with the plugin: http://jacqueline.themerex.net/doc/#cf7
Regards.
Is there option it theme to change menu items title font size, and font size for menu item price? Thanks in advance.
As the Themeforest comments section is meant only for presale and general questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/, and our support team will gladly assist and guide you.
Regards.
Hi, how to setup on Slider Revolution for sliders to shrink linear for mobile and tablets? Now is some kind a crop version? Thanks.
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
urgent! visual composer no longer works !!!
Hello,
Thank you for reaching out to us!
Please update WPBakery and Essential Grid to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://jacqueline.themerex.net/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
In case the issue persists, Our Tech support team will be glad to assist you. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body at https://themerex.net/support/.
Regards.
I don’t have this entry on the site!
Hello,
Please follow this link https://themerex.net/support/, click on ‘Open a Support Ticket’ – https://prnt.sc/v6xvzn, enter the requested information and fill the form to register an account at the bottom of the page – https://prnt.sc/v6xyjq
Thank you!
After update to latest version, Wp bakery (edit page) stop working. Not sure any bugs in the update one? Can you advise or I have to renew the support fee?
Hello,
Thank you for contacting us!
To resolve the issue please update WPBakery and Essential Grid to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://jacqueline.themerex.net/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
In case the issue persists, Our Tech support team will be glad to assist you. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body at https://themerex.net/support/.
Regards.
Hi, I have installed the theme and imported the demo. I do see a lot of code on the frontend. I understand that this is because WPBakery is not installed or updated. In my recommended plugins, i have WPBakery. However, when i click install, it says destination already exists. Should I delete that folder? Thanks. Website is http://elotusbeauty.com/ I do have a maintenance Mode on.
Hello,
Thank you for contacting us!
It looks like you have installed WPBakery but have not activated it. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions:
http://jacqueline.themerex.net/doc/#theme_update(please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I encounter an issue since i updated wordpress :
On the pages editor, the VIsual composer don’t show, i only have text like : [vc_row] etc…
On debug mode :
Notice: Trying to access array offset on value of type null in /home/amlnand/www/wp-content/plugins/js_composer/include/autoload/vc-shortcode-autoloader.php
Could you help me with that ? The theme is already updated. I can’t see where the problem came from.
Thanks !
Hello,
WPBakery plugin needs to be updated to its most recent version. Please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ questions category (it does not require support renewal) to get the most recent plugin version.
Best Regards,Need to change the header options in a page, and the theme options in the pages entries don’t work since the last wordpress update. how can i solve this issue?
Hello,
The bundled plugins should be updated to their latest versions. We have included Themerex Updater plugin in the theme package. The plugin allows to update all the bundled plugins in the Dashboard http://jacqueline.themerex.net/doc/#themerex_updater.
In case of any issues, please feel free to submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ questions category (it does not require support renewal) to get help. Best Regards,message deleted…no longer an issue….my mistake
Hello,
Okay, i see. Glad to hear the issue is solved now!
Best Regards,Hi, just 2 pre-sales questions:
1. Is the theme compatible with WP 5.5 or do I need to intall 5.4.2? 2. How is the gift certificate generated? Does it use a woocommerce plugin? Which one?
Thanks.
Hello,
Thank you for your interest in our theme!
The theme is fully compatible with the latest WP version, it just requires all bundled plugins to be updated to their most recent versions. We have included Themerex Updater plugin in the theme package. The plugin allows to update all the bundled plugins in the Dashboard whenever a new plugin update is released.
The certificates are added with the help of t his shortcode http://jacqueline.themerex.net/doc/#sc_gift, http://prntscr.com/ul5kt3.
The store functionality is added into the theme with the help of the WooCommerce plugin http://jacqueline.themerex.net/doc/#woo.
Best Regards,Thanks a lot for the info, one last thing, does it generate vouchers (to be used a gifts)?
Hello,
It is possible to add this functionality into WooCommerce by means of some extra plugins. For example, https://www.flycart.org/blog/woocommerce/5-best-discount-coupon-generator-for-woocommerce. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Thank you Melissa. All clear!
Sure, happy to help! 
Hi Just purchased it – loving the theme. but got a question.
Re the bookly plugin that you are using, we are a bit confused about taking payments online. Do we need to purchase the Pro version of the plugin? Which is $89?
Also we want to take payments via paypal and stripe. Do we need to buy addons further more?
Hello,
Thank you for your interest in our theme!
The FREE version of Bookly plugin is included in the theme package. Online payments, unlimited number of staff members and services, and ability to install add-ons are not available in the free version http://jacqueline.themerex.net/doc/#bookly. The Booked plugin is also included into the theme as a bundled plugin http://jacqueline.themerex.net/doc/#booked. It has the Payments with WooCommerce addon you can consider https://boxystudio.ticksy.com/article/3820/.
Best Regards,
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