1871 comments found.
Hi,
Congrats for the theme, great design, A pre-sale question, is there a demo for the page builder in the backoffice?
Regards, Miguel
Hi. Thank you for the interest to our theme. You can see out video tutorials to evaluate Page Builder possibilities https://alysum5.promokit.eu/promokit/documentation/#page_builder
Hello! Pre purchise question. Does theme work with multi language and multi store prestashop setup? Was it tested with multistor and multilanguage prestasho?
Hi, thank you for the interest to our theme. As you can see in our demo Multilanguage works fine https://alysum5.promokit.eu/en/ as for multistore, each of our demo page works on one prestashop in Multistore mode
Hi, Is it possible to know how good is the theme for Google Web Vitals?
Thanks, Jacopo
Hi, Jacopo. You can test it out here https://developers.google.com/speed But I want to notice that our demo was created to display all theme’s options and may take more time to load. In real store we recommend to disable all options/modules what you are not going to use to get higher performance. And another notice is about server configuration what is the most important side of overall website performance.
Hi, is it possible to use a cms page as maintenance page or something like the default prestashop maintenance option (HTML)
Unfortunately, there is no such option
Hi, is the AMP module unavailable with Prestashop 1.6 theme please? Thank you.
Yes, it’s available for prestashop 1.7 only
Hi,
I’ve got a problem with updating theme (from version 5.4.1). There is info that update has been successful, however nothing changes. Even if I do manual update via FTP, there is still old version of the theme.
How can I update it?
please make sure you have the latest version of Theme Settings module v.2.0.3. You can download whole theme in your themeforest account and install in. In case of further questions please contact our support https://support.promokit.eu
Thanks!
Is it possible to add a custom colors in this theme? In producto category https://www.kremtik.com/products/superthings-power-machines-comprar
Hi. You can add any colors for a product, there is no limitation for that
Hi, we have a problem with register form. Can you verify please?
It works fine for me https://take.ms/7GYn8
Hi the problem is on REGISTER FORM, if I click on register i receveid a error (see https://www.rtdistribuzione.it/appoggio/print1.png e https://www.rtdistribuzione.it/appoggio/print2.png) Can you verify??
Thanks for your report. We will check it out and provide a fix in the next update
it’s urgently, thanks
I just extended your support, please create a ticket
Hi, I have a pre-sale question about the layout of the “Product Page”. Is it possible to display the Brand (logo) above/below Title and not inside the “Product Details Tab”? Thank you!
Hi, Thank you for the interest to our theme. There is no such option by default. But we can help you to do that, that’s rally easy
Amazing time response!!!! Thank you very much for your reply!!!
you are welcome, no problem
We installed different languages in our e-commerce with Alysum but, when we tries to translate pages with PAGE BUILDER, we can’t set different images for different languages…. like HTML BLOCK.
How can I set different images in different languages? (it’s contains text and we want to create every image with his translated text).
Thanks you!
Please contact our support https://support.promokit.eu and we will try to help you as soon as possible
We contact with you but no response received… our licence expired but we doesn’t use it at any moment. How can I contact with you? We can’t open a new ticket…
Please contact us here https://promokit.eu/contact-us/
after installation fresh copy of prestashop 1.7.7 and electronics theme, it doesnt looks like demo. is it ok?
Please contact our support https://support.promokit.eu we will check it out
We have a problem with the photos. On the product card we still see “no image avaiable”. Thumbnails are visible in the category, but not in the product card. How can this problem be solved?
Please make sure you are using the latest theme version 5.7.1 and the latest prestashop 1.7.7. In case of further questions please contact our support https://support.promokit.eu
I must say that I am very disappointed with this purchase. I am shocked that the developer team wouldn’t test their own code before selling this. I have been spending endless hours troubleshooting bugs and errors that should have been tested prior to launching this. Express caution when buying because you’ll be troubleshooting bugs and errors for days.
Can I try to help you somehow?
Could you please let us know what problem do you have? We are working hard to fix all possible issues
Will reach out in a support ticket.
Hello my Promokit Favorites module of alysum theme is not working…It forward to me error page when I configured it from back-office. Please help me out here asap.
Please contact our support https://support.promokit.eu
Impossible to connect to Support
i have a declinaison problem, impossible to delete even if i use the good butoon inside my admin panel….i have made update nothing more.
Hi. Our support is up and running. Please register to be able to create a ticket
Sorry impossible to connect to the support i try with my username, it’s register, but when i try to connect or retrieve wuth my username he say nobody register….how to connect????
As I can see you didn’t confirm your email. Please try to register from scratch and don’t forget to go to your mailbox and confirm your email. It’s important
always same problem when i try it it sa that i don’t exist…
Please write us through the form here https://themeforest.net/user/promokit I’ll help you to register
hi, i have payed for this theme. but where you can change menu button colors?? i mead menu on header => visited – active – hover colors.
Please contact our support https://support.promokit.eu
hello, i renewed support bi it still says its expired
FIXED IT, THANK U
you are welcome
How can I have horizontal thumbnail of product image in product page?
There is no such option now. We are going to add it in further updates
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