3572 comments found.
Hi, I’m interested in buying your template but there is any view from mobile version? It’s important for me to see how looks like in mobile. Thanks
Hi there,
You can test the theme by yourself in mobile devices, just make sure you remove the Envato top-bar because that blocks the responsiveness.
Attached you will find some photos from the mobile view of the theme:
Kind Regards,
Art from Laborator
Does your template support plugins or applications for auto printing? Lets say like in link below https://isotropic.co/how-to-auto-print-woocommerce-orders/
Hi,
This is a feature that WooComerce doesn’t offer by default, but I’m sure that there exist plugins that can make this possible and automatically print WooCommerce orders. For more info you can ask WooCommerce support directly so they can head you in the right direction 
If there is a plugin for this then surely that Kalium supports it.
Kind regards,
Ylli
Thank you.
Happy to hear that
Cheers!
Ylli
Hi. I have Aurum 3.8.1 and Last version of Woocommerce, WordPress and of all plug-in. But when I try to log-in from my-account page I can’t and I receive an error message: «ERROR: Please check the input and resend.» When I log-in from ‘wp-login’ all page work good. Why? How can I fix that? Because the clients can’t log-in in ours account page. Thanks.
Hi,
This problem is not related to our theme but to WordPress or any third-party plugin is causing this. Please contact your hosting provider so they can assist you on this.
Thanks for your understanding.
Kind regards,
Ylli
Thanks, do you have some update in schedule?
Sure, we will update Aurum next week to fully support WooCommerce 5.0
Have a nice day!
Hi again!!
This happened again. Please help.
https://laborator.ticksy.com/ticket/17989331. Looks Aurum theme doesn’t follow wordpress standard. i was faced many problem happended for last 5years.
2. Due to #1 above, the image in the page doesn’t work response to device’s screen size.
3. I already have paid for only one ticket for this problem long time ago and i do not want to pay again for the same problem and a small changes.
4. and i am asking you to fix this and release asap.
5. and i finally couldn’t find my purchase code even i try two hours look at https://themeforest.net/ and https://account.envato.com/. Horrible!! where is my account? leave it easy UX to find easy purchase infomation out!!
Thanks.
Hi ravenlee,
Can you please send us your site URL and WordPress credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
Ylli
In the theme settings, I can’t change anything as if actions are blocked, what should I do?
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
See you on the other side
Kind regards,
—Ylli
Hello, I added the ability to upload webp to functions, but the whole photo is not displayed in a single product (I think because of lazyload) ... is it possible to do something (turn off lazyload)?
thanks in advance
I reviewed all the comments and almost all the tickets … no one has heard of the webp extension here !!!! Really great!
Hi 21min,
Sure that we know the .webp file. For the moment all the browsers support it and we hope that WordPress will finally allow uploading .webp images too and show the alternative image files for Safari 13 and other old browsers.
Can you please send us your site URL and WordPress credentials by email? We need to investigate your problem and then get back to you with a possible solution.
To send us an email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
Ylli
Thanks!
Hi,
I have two questions…
1.) Where or how can I change the numbers of columns at the shop page? At the moment there are 3 cols, but I want 4 cols like in your demo (Shop -> Shop full width). In the theme options I don’t find any settings for this.
2.) Where or how can I change or set up the image cropping? I find in the store overview the product image is compressed way too much, although it has enough pixels.
https://hartls.eu/produkt-kategorie/alle/As far as I understand it, an uploaded product image is automatically cropped and compressed to 300×300 pixels.
Right now I am creating new product images…please look at the screenshots: https://we.tl/t-1qsYsafIrSThanks and best regards
Markus
Hi Markus,
1— You can tweak that by navigating to Appearance > Customize > WooCommerce > Product Catalog > Products per row.
2— You can tweak that by navigating to Appearance > Customize > WooCommerce > Product Images.
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Hi,
if i renew my support, can you guys help me with the following: - Woocommerce thumbnails, make them portrait instead of square - Single product page: – make it 70%-30% width instead of 50%-50%
Hi hansp,
Sure that we will help you as we help all of our clients with question-related question
Kind regards,
Ylli
This happened again. Please help.
https://laborator.ticksy.com/ticket/1798933Hi ravenlee,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Thanks for your understanding!
Kind regards,
Ylli
Hello,
I’ve translate all my website in italian, but in checkout pages some texts are still in english, like “PERSONAL INFORMATION AND PAYMENT” and buttons “UPDATE CART” and “CHECK OUT”. How can I translate it? Thanks,
Matteo
Hi Matteo,
Please make sure that you have changed the theme strings to Italian too by using Loco Translate plugin
Thanks!
Kind regards,
Ylli
Yes, thank you. I’ve translate cart and other with Loco trnaslate, but I can’t find “shop sidebar” to translate. Where is? In theme or plugin? Thank you
Matteo
Hi Matteo,
To do that you ned to go to Appearance > Widgets area
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Thanks a lot.
Matteo
Happy to hear that
Have a nice day!
Kind regards,
Ylli
Hi,
I am working with a client using Version : 2.11 of your Aurum theme and WordPress 5.4.1.
Can you confirm me that I can update her theme to the lastest version and update wordpress to 5.6 without causing any issues on her website ?
Thank you !
Hi alyssiag,
If your clients hasn’t modified theme files then you should not have any problem to update your theme and then theme plugins too.
Have a nice day!
Kind regards,
Ylli
Hey,
I am using the theme for a while now without any issues. Now, a week ago my WP-Page builder stopped working. I can’t update it (current version is 5.4). Is there a way to fix this?
When I try to update this, I get a message that I have to pay for a license, yet in your theme information you say it goes up to update 6.1!
Also, is it possible to remove the plugin and reinstall it?
Please help!
Hi Frederique93,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Aurum, you can read the changelog here Aurum changelog.
2— After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
4— If the problem is still happening then please send us your site URL and WordPress credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
Ylli
Hello, after the update – in Opera and Edge the map disappeared in the contact page … can you advise me what to do?
http://samoreklama.com/word2/contact/when I delete “cookies” and refresh everything is ok … and then after refresh there is no map again …?
Hi 21min,
Can you please send us your site URL and WordPress credentials by email? We need to investigate your problem and then get back to you with a possible solution.
To send us an email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind regards,
Ylli
Thanks!
Hi, how do I change the colour of the background on header? I m using demo content of bookstore and wish to change colour to fit my logo. Thanks!
Hi IvanSoh,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Hello all right, I want to understand two things, when buying the Theme, I will have a license for WPBakery Page Builder or I will have to buy the part. Another thing in the theme has the option of a product’s color palette box in the form of a frame or just as in your Demo?
Hi suportemelbournedesign,
With Aurum you will get a free copy of WPBakery Page Builder, this copy does not include support for the plugin and Templates Library. Plugin updates will be included remotely in our server so you can update the plugin by going to Appearance > Install Plugins area.
P.S. As I can see you have already purchased the theme, so if you have any further question or issue please write at our external support system on Ticksy.
Kind Regards,
Art from Laborator
how can i change the color of the suqre and round checkboxes?
Hi there,
The color of the checkboxes and radio buttons will change with the skin color, it will get the link color for the selection and the border color for the borders.
Kind Regards,
Art from Laborator
hi. why the images are hide on the single product page its reaaly very disappointed thing
Hi mehwish2307,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Oxygen, you can read the changelog here Oxygen release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
hi. I have recently updated this theme. but i can no longer find the way to set the single product image size. has the setting been moved?
Hi hillmie87,
Please navigate to wp-content/themes/aurum/inc/ and replace two files with those new ones inside this zip file (download).
Then you will see the option by navigating to Appearance > Customize > WooCommerce > Product Images (see screenshot).
P.S: This feature will come on the next version of Aurum too.
Kind regards,
Ylli
Hi. Why I dont have the blue pencil for editing with your theme and with others I have? And why I have just few options in the menu? See attached screenshot here https://ibb.co/BT0txqQ
Hi matejbartko,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
