376 comments found.
All your themes seem to have one common problems, i told you this but you refused to answer, i don’t know if during testing you don’t see it or most people are using classic editor.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello, pre-sale questions, 1-is it compatible with wpbakery page builder 2-is it possible to have news slider for each news category like post slider with the option to control how many post in the slider how it will looks like, rotation, etc.. is it ok to have demo with control panel login
Hello,
Yes, the theme is compatible with all major page builders, however it doesn’t require one to look according to the demo. Please refer to our demos for the available category layouts.
Unfortunately we don’t provide a demo login.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hei Codesupplyco, thanks for this great theme! I’ve been using it for almost two years until now. Its really great theme
Honestly im still using the old version of squaretype theme (from 2019). If i update the theme, will be the codes, structure the same? I mean if different, it will be make my site traffic down wont it?
For those who want to buy Squaretype, i really recommend it
Hello,
There shouldn’t be any issues with the updates. However, having a fresh backup is always a good idea.
Thanks a lot for your kind words and your purchase!
how to fix Google Post Views Error: Quota Error: profileId ga: xxxxx has exceeded the daily request limit.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Immediately after purchasing the theme, I notified the developer of the problem. The support person told me that it will be fixed in the next version, but it has not been fixed even after upgrading twice. Due to the CANVAS plug-in, when multiple paragraphs are selected and listed, “An error occurred in the block” is displayed and editing is not possible. When will this bug be resolved?
Hello,
This issue is on our roadmap and will be addressed in one of the upcoming theme updates.
Thanks a lot for your purchase and your patience while we’re working on it.
Removed my comment pointing out a bug fix that wouldn’t run forever. It’s an incredible way.
Hi! I have not uploaded the updated theme file (2feb 2021). SHould I need to upload theme manually or it will update automatically
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi, is the theme compatible with PHP 8.0?
Hello,
Yes, the theme is compatible with the latest PHP.
Thanks a lot for your purchase!
I have purchased the theme and am having success with it, however I have been locked out of support. How do I get support once locked out from the codesupply website?
Hello,
Please try again in a few minutes.
Thanks for your purchase!
and cant send ticket: Due to an increased amount of support requests, our current response time has been increased up to 48 hours. Please accept our apologies for any inconvenience. Thank you very much for your patience while we’re working on clearing the backlog.
Hello,
What you’re seeing on the support page is just a warning, it doesn’t prevent you from opening a ticket.
Please use the form below on this page to create a ticket:
https://codesupply.co/support/submit-ticket/Thanks a lot for your purchase.
The page is refreshed but the form is not sent Please check the reading time on my site, the language of my site is Persian
Please try opening a ticket in a different browser or private mode. Thanks!
i try a different browser or private mode and cant send, please check my question here
Unfortunately, we don’t provide support in comments, and I’m not able to help you. Please make sure that your browser is up-to-date and that JavaScript is enabled. I’ve just checked with our support agents and our ticket system is operating correctly.
i try firefox and error You are temporarily locked out
I installed it on my site; I am very pleased. whattowrite.net
Thanks a lot for your words and your purchase!
Hi there,
I submitted a recent question, although have not had any response. Could you kindly get back to me.
Thanks
Hello,
Our support agents respond within 24 hours or sooner. Please rest assured we’ll get back to you shortly (if not already).
Many thanks for your purchase!
HI i have 2 blogs with 2 different domain. can i use this theme for both two blogs ?
Hello,
You may use one license per one domain according to the ThemeForest License Terms. This applies to all themes on the market.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Dear support team, Brillant theme, thanks a lot. Is there a way to upload SVG files as a logo? I tried with having SVG Support installed as a plugin, but it doesn’t seem to work. Looking forward to hearing from you, Cheers
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello your changelogs say Version 2.1.2 is out yet the download here is still 2.1.1?
Hello,
We’ve recently pushed an updated version to ThemeForest. Please re-download the theme.
Thanks a lot for noticing and your patience while we were working on this.
Pre-Sales Query: Does it come with child theme? If no, would you help us in getting it?
Hello,
Yes, the theme comes with a child theme.
Please let me know if you have other questions.
Looking forward to seeing you among our customers.
Hi! I have a question to support team but my accsess to codesupply.co is locked. “You are temporarily locked out You have been temporarily locked out of this system. This means that you will not be able to log in for a while.”
How can i solve this problem?
solved
Can I use with multiple domains? What is the difference between Squaretype and Expertly? I’m between both
Hello,
You may use one license per one domain according to the Envato License Terms. This is applied to all themes on ThemeForest.
Squaretype and Expertly have different demos, but both themes are well-maintained and supported, so feel free to choose the one you like the most from the visual point of view.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
hi, will your theme support mailpoet? i find that i cannot use mailpoet sign up form in your theme…
Hello,
The built-in sign-up forms currently support MailChimp only.
However feel free to use a shortcode from the third-party plugin of your service provider in one of the Additional Content fields or a sidebar widget.
Thanks for your purchase!
Could be the categories pages customized with blocks or has a block “show category posts” ?
Hello,
Currently category pages are archives similar to WordPress defaulut themes. Here’s an example.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
i bought your theme 1 year ago, but the video background doesnt work currently as the preview image is uplaoded
Hello,
Happy New Year! Please accept our apologies for the delay with our response, we were closed during the holidays.
Kindly note provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
