1651 comments found.
Hi .. What dose the New update include ? Can you specify it please . Thanks
Hi,
Use our support page and keep the track of the change log as everything is noted there.
Regards, pebas.
Hi. When there is company profile https://realties.lisfinity.com/premium_profile/demo-business/ is possible to add a company description info above items list?
Hi,
Yes, it is with the Elementor.
Regards, pebas.
I bought your theme. In business profile I added company description but in company profile isn’t display description. No elementor option.
Hi,
Thanks a lot for the purhcase!
Please reach us on our support page and we’ll help you with it. Please consider that we’re a bit slower due to the weekend but we’ll help you.
Please use our pebas Support as that’s the only place where we are providing help and can separate customers from potential ones.
Regards, pebas.
Hi. Theme is very good, but i have a question. On the search page all dropdown menus close down on mobile but are functional on desktop. But all other things work out well.
Hi,
Thank you very much!
We’re looking into this and will be resolved shortly.
Regards, pebas.
Images on frontpage are small and ugly on mobile devices. What did I do wrong during setup? Looks like a website from 1996
Hi,
You can easily adjust that with the elementor. If you have an issue please reach us on our support page and we’ll help you quickly with it.
Please use our pebas Support as that’s the only place where we are providing help and can separate customers from potential ones.
Regards, pebas.
Is there way for customers to bump their ad which modifies the posting date to todays date so they are on top of list if it’s being sorted by newest?
Is there way to keep 5 features ads at top?
Can the home screen be modified with elementor to add additional text and slider elements?
Hi,
Thank you for the questions.
1) Yes, of course. There’s a setting in the theme options where you can set the position in the category that will enable the Bump Up feature. Essentially, when an ad falls below that position the owner would be able to bump it up to top.
2) Yes, you can organize the layout however you want to and choose the number of featured ads too.
3) Yes, it is fully editable.
Regards, pebas.
Are we able to charge for this bump, and let’s say we have a package for large seller can they get a certain amount of bumps free?
Hi,
Yes, you can charge but the other option is not possible though it seems like a very nice idea that we’d bring definitely soon.
If you have any suggestions like that one feel free to reach us at djex808@gmail.com
Regards, pebas.
Hello,
Is there a way to allow site visitors to select multiple terms in a filter?
For example, eBay has the same feature where the visitor can select multiple terms with checkboxes.
By that, I mean I want it to be like this: If 2 terms are selected together (with checkboxes) by a site visitor, then even the listings with only 1 term out of the 2 selected will also be shown, rather than only those listings which will have both the terms.
Is this possible?
Hi,
Yes, there’s a checkbox field type for that.
Regards, pebas.
Hi, where I can check admin area?
Hi,
Not possible to provide live demo but there’s our YouTube channel where everything’s displayed.
Regards, pebas.
Considering buying your theme, but need individuals to post ads for free, and charge for business ads. Individuals dont need logo and open business times. (Is it possible to remove this from profile until you support different user accounts? I see people been asking for different user types and so on, and just want you to know there are more of us 
Hi,
Thank you very much!
All of this is possible since last weeks update
Regards, pebas.
Sounds promising. You’ve got a new customer 
Hi,
Thank you very much, appreciate it!
Regards, pebas.
Sorry, have another question. Is it possible allow individuals to make payment outside of site? Usually they pay when they pick up the goods. We dont want to handle those payments, only featured placements and so on
Hi,
Yes, it is.
Regards, pebas.
Pre sale question – can someone post a ad as a guest without registering and when placing the ad they can have limited resources were a fee is applicable maybe or one pic is allowed etc as a guest
Hi,
Not possible at the moment but we’re working on allowing it and it should be expected soon as an option.
Regards, pebas.
Schould it be like this? Like the scroll on ads page, not listing page to small and so on.
Hi,
You don’t have to use the scrollbar in order to scroll, there’s a mouse or trackpad usually in these cases. Maybe I didn’t understand you well?
Regards, pebas.
I belive u did. But regular internet user maybe fix that and understand. But if my mom or some older that dont use internet so often will not understand that. I did belive thatbwas a bug jjst and have wait to be fixed haha. Anyway i understand if u still want that way .. but if i buy is it possible to fix that just? Sorry for my bad english hope u understand anyway.
Hi,
Thank you very much for your input, appreciate it.
Regards, pebas.
No problem. But as i said.. if i buy now is it possible to fix?
Hi,
If you buy it, just reach on our support page and we’ll adjust it for you – no problem.
Regards, pebas.
Thank you sir.
Hi, I wrote to you in the mail and in the Messenger, but you ignore me. I have some problems with your theme on which I can not find answers
Hi,
You can write at djex808@gmail.com and we’ll try to help you when we can. You’re out of support period and thus not have the priority as the other customers.
You’re still eligible to receive all the regular updates, though.
Regards, pebas.
And you hide all uncomfortable comments?
Hi,
No, I’ve told you we’ll help you through our email. If that is not enough for you, even if you’re outside of the support scope, then it’s up to you. That’s the best we can do but you cannot have priority like the customers inside the support scope.
That wouldn’t be correct to the other customers that are extending their support periods regularly nor to us as this is our profession.
You know very well that we helped you numerous times on our support page and that the support was very, very fast so there’s nothing that could be uncomfortable to us on that matter.
Regards, pebas.
If you block me, you hide messages, by mail (as you wrote) for 3 days do not respond – in other words, do not want to help in any way, and the problem is clearly with theme: not compliance with the stated functions, I will complain to support envato market
Hi,
Do you understand that we’re in no way obliged to provide you support once it is expired unless you renew it?
We don’t have to do that at all and I’ve told you that we will check it out anyway and you still insist on pressuring us like this.
You’re free to do whatever you think you should do thinking that will bring you closer to receiving support but pressuring us like this definitely won’t. The best thing you can do is to continue the conversation through email as you’re out of support period and we’ll help you out as soon as we can or you can extend your support and use the ticket system we have in place just like most of the other customers.
Even they have questions, reporting problems and issues and 99% of them understand how things are working and that their potential problems are not bigger nor more important than those of the other customers. They are fine with them as the theme is progressing with every new update, and as our customer for more than 6 months, you definitely know by now that we’re releasing weekly updates and that all the problems will be checked and resolved in a timely manner – just as always.
Regards, pebas.
First I want to say that I don’t want to pressure you in any way, I just want to make full use of the product I bought. You correctly noted that it has been more than 6 months since the purchase, but since there are problems (apparently you do not have many customers who use Cyrillic) I still have not launched the project and incurred only losses – because of this I am nervous. I would be happy to continue communicating via email, but unfortunately I am not getting any feedback from you (even a read report on my letter), so I am trying to find other ways to solve the problem.
P.S. I would also be happy to extend the paid support, but I have great doubts that it will go productive for me. So far I have only incurred losses, which was not in my plans at all.
I wanted to buy but not sure for the speed of it, i tested it on but they graded it D and shows poor speed and structure. i love the design, and the most of the feature. but if this theme having speed issue then its useless for me. i already bought some themes before but they are useless for me. also kindly do let me know if i can try it buy installing it on my bluehost or is it refundable if it gives speed issue. looking forward for your reply thanks.
Hi,
Thank you for the kind words!
Pagespeed score takes a lot of different variables into account. Non scaled images for example is the biggest one and it is something that can be easily manipulated but affects the score greatly while in reality, a single non scaled image will have absolutely no effects on the user experience.
Check the recorded, real case, speed of our theme: https://streamable.com/hjfmw0
If you think that this is slow or bad then OK, but we really are thinking that it would be very hard to find a theme of this size on this market that has this kind speed and responsiveness.
Of course, this doesn’t mean that we don’t appreciate your input. We do, indeed and we’ll be working hard to improve every single aspect of our theme.
For the hosting we suggest cloud servers like CloudWays for example. https://vrlps.co/BnCXWPd/cpThank you and regards, pebas.
can we try your theme on trail before purchase?
also do it works with woo-commerce compatible payment solutions. like easypaisa, jazzcash and credit cards.
Hi,
1) Not possible to try it out, unfortunately
2) Yes, it will work with any woo-commerce compatible solution.
Regards, pebas.
thanks for your quick response.
Hi When will you add this features: 1- promoted ads slider on home page 2- promoted ads and similar ads slider on single ads page 3- user verified ✔ 4- number of ads for each category
Thanks
Hi,
3. Is already available an the others are coming very, very soon.
Regards, pebas.
Thanks I will trust you, I will wait your next update than I will purchase it, it’s so beautiful keep working to improve it.
Hi,
Thank you very much, really appreciate it!
Regards, pebas.
Hi, I’ve tried a couple of listing themes, but haven’t found a good one for taking bookings. You mentioned in a previous comment that this was on the roadmap and was expected in your November release.
Did this happen? and if not, when do you expect to release it?
Thanks,
Mark
Hi,
No bookings yet. Unfortunately, we don’t have an ETA yet.
Regards, pebas.
Hi there , I’m plan to purchase this theme, and I would like to know whether I can integrate with woo commerce affiliate plugin?
Hi,
Thank you for the interest!
We haven’t tested it with that one.
Regards, pebas.
Hello,
Is there a way to allow site visitors to select multiple terms in a filter?
For example, eBay has the same feature where the visitor can select multiple terms with checkboxes.
Okay, I got the answer. Thank you
Hi,
Great!
Regards, pebas.
Hi, is there a way to allow users to create ‘Buy’ and ‘Exchange’ ads as well? And in the case of ‘Exchange’, it should be written ‘exchange’ instead of the price.
Also, is there a way to change the order in which the terms in a taxonomy are displayed? I’ve seen videos of people using your theme. But on the search page, the terms are only displayed in alphabetical order.
Is there a way to custom order? Like I’ll have terms like ‘other’ and ‘Not Specified’ in the taxonomies.
So I want them to be at the bottom in each taxonomy on the search page. Is this possible?
Hi,
1) Yes, for buy and exchange
2) Not possible to make the custom order at the moment, will be in the future.
Regards, pebas.
Hi,
1) In the demo website, I can see that you can search location only entering Country, State, and City separately. I’m aiming to create a listing site that’s available to everyone all around the globe. This will be very inconvenient as you’ll have to manually type all the countries’ names along with their respective States and Cites.
Do you have the option to enable Radius Search?
Otherwise, is there a way to search a specific location using the map or map search box or something similar?
2) I had asked you earlier how I should change the alignment of the currency symbol with respect to the price number. As I didn’t get a response yet, I’m asking it again in this comment.
When I questioned the alignment, you had said, “It is not misaligned, it is an intentional design decision. That can be easily changed if needed.”
My follow-up question: What are the steps to change this alignment such that the currency symbol is properly aligned with the price number?
Kindly let me know.
Thank you
Hi,
1) Please use our support page for the questions like this.
2) You can import them
Radius search is possible but not possible to dynamically change the size at the moment – will be in the future.
Regards, pebas.
I haven’t purchased your theme yet as I’m still deciding which theme to choose. (That’s why I ask you these questions to get a better understanding of your theme.) So I’m not sure if your support team would still help me.
Thank you for your response.
Hi,
Of course we would help you, feel free to ask us anything that might interest you outside of the support questions, please.
Regards, pebas.
I doubt that a better theme can be found on this platform at the moment who is interested in ads. However, a little more work needs to be done on the mobile version, everything other is great.
My rating is 9.8 out of 10.
Hi Nikola,
Thank you a lot for the great review and comment. We are working on it each day and user experience will be better and better on all screens. Stay well!
Regards, pebas
there are very problem this theme . for example problem in rtl language (arabic) . this mode not loading elementor but this vendor or designer this theme not support . Does not adhere to any obligation This problem has been around for a month, but the designer does not solve the problem
Hi,
Please use our pebas Support as that’s the only place where we are providing help and can separate customers from potential ones.
Regards, pebas.
I have been mentioning this problem for a month and you said that we will solve it in a few days Not only did you not solve it. You also deleted my tickets. You also delayed solving the problem until my support ran out and I had to. Extend again. This is your unprofessional work. Please resolve the issue
Hi,
Nothing has been deleted, all the tickets are there. If there’s a problem with the Elementor in Arabic you can change the language to English just for the time you need to organize the layout on the homepage and then switch back.
You can work easily around it until we have time to check it out and resolve it if needed. It is not a theme breaking problem.
Regards, pebas.
This is a problem with your “lisfinity core ” plugin. He has a problem with al-Mantur in Arabic, and that is the problem. We cannot translate Arabic into English again. Our customer is complaining about this and this problem should be solved
Hi,
Please use our pebas Support as that’s the only place where we are providing help and can separate customers from potential ones.
Regards, pebas.
My support was valid for one month. You did not follow up. Now that my support is over. You want me to pay again and get a ticket support, for a problem with the template. Why do you lie to users that the template has a problem and you have to solve the template problem I have run out of credit for my support. Please suggest another way of communication
Hi,
Your support was valid for 6 months. If you wish to receive the support you need to be under the support period. This is how things are working and you don’t have to be under the support period in order to receive the updates though.
Your tickets are stored and organized and if the problem can be confirmed it will be resolved with regular updates.
This is our last message on this matter.
Regards, pebas.
I have sent you several tickets about the bug on the text and checkbox fields(https://tinyurl.com/y5cnfz9z), slow loading of the field builder page, and even when trying to submit a listing.
Below is the reply you always copy and paste to my tickets
Hi Emmanuel,Thank you for reporting the potential problem!
We’re having a huge backlog and a lot of daily tickets.
We’re going to check it out as soon as possible and if it can be confirmed we’ll be sorting it into the three possible outcomes in our dev branch:
Critical issue – will be fixed as quickly as possible Important issue – will be fixed in the regular updates (usually a week or two from the time of reporting, but can take a longer if the backlog is really big or we’re working on a new feature) Non-critical issue – will be fixed in the regular updates with no specific ETA Thank you very much
Till now i still don’t know what category the bugs I reported have been sorted into. You released an update without fixing the bugs. WTF? If you are not ready to fix the bug then start processing my refunds.
Hi,
Everything’s explained in the message you quoted. We have hundreds of tickets and we cannot check out everything for a single update, it is not possible. Many bugs were fixed in the latest update and some great new features were added.
We’ll check out everything and resolve all confirmed problems as soon as possible in the way we outlined in the message as otherwise, it is not manageable.
Regards, pebas.
I have sent you videos & screenshots in the past about the bugs but you never opened them, you just paste your usual reply.
For over a week now i have note been able to work on the site because the fields builder, search builder, etc. fails to load 99.9% of the time.
i Just made a 9mins video showing all the bugs in the bugs and sent it over support. If you prefer, i can share it here so your potential customers know what they are about to buy.
Hi,
The support page is the only place where you can receive the support and it won’t change. Please use it just like any other customer.
Please use our pebas Support as that’s the only place where we are providing help and can separate customers from potential ones.
Regards, pebas.
Am not asking you to change how your support works, that is why i sent my complaint there before coming here. just fix the bugs or refund me
Hi,
Please use our pebas Support as that’s the only place where we are providing help and can separate customers from potential ones.
Regards, pebas.
This item was featured on ThemeForest
Elite Author
Contact the Envato Market Help Team
