23248 comments found.
Why can’t i see porto studio in wpbakery backend editor? i have theme version 5.4.6
Hello, @Jonas-Delfi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Our shop is based on Amazon.com, so how can I import products from Amazon and sell them on my woocommerce store. Please tell me free method thanks
Hello, @Onthego2141010,
Sorry to say that but this is not possible using Theme Options as there is no such option in our Theme for it, This relates to WooCommerce so you contact WooCommerce support for it or you can try with any third party plugin which better meets your requirements at your own risk.
As migration/export/import is requires Customization and not included in the Theme support policy.
Regards, P-THEMES.
Hi,
I have both product sku and internal sku on our products. How do i enable the livesearch form to search in a custom product field for our internal SKU?
Hello, @Jonas-Delfi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
Hi there, can you please provide me specification for the newsletter created in block like you have in Demo 22 placed on the top FOOTER widget? I updated theme and all created blockes disappaeared. I do use WP bakery page builder. Thank you
Hello, @LukasSiroka,
1. Please first create a block and for that please go to Porto >> Theme Builder and there go to Blocks and create a new Block and paste below code in that as shown in this screenshot: https://streamable.com/uqjlnh
[vc_row content_placement="middle"][vc_column width="1/2" offset="vc_col-md-3"][vc_custom_heading text="Sign Up to Newsletter" font_container="tag:h4|font_size:18|text_align:left|color:%23ffffff" use_theme_fonts="yes" el_class="mb-4 mb-lg-0"][/vc_column][vc_column width="1/2" offset="vc_col-md-4"][vc_custom_heading text="Get all the latest information on Events, Sales and Offers." font_container="tag:h4|font_size:13|text_align:left|color:%23ffffff|line_height:20px" use_theme_fonts="yes" font_weight="400" el_class="mb-0"][vc_custom_heading text="Receive $10 coupon for first shopping." font_container="tag:h2|font_size:16|text_align:left|color:%23ffffff|line_height:20px" use_theme_fonts="yes" font_weight="700" el_class="mb-4 mb-lg-0"][/vc_column][vc_column offset="vc_col-md-5"][contact-form-7 id="1546"][/vc_column][/vc_row]
After that please go to Appearance >> Widgets >> Footer Top Widget and add block and set that block slug in it to solve your issue as shown in this screenshot: https://streamable.com/yu65kd
Regards, P-THEMES.
Very good !!
Thank you 
Can you please reset my code as it’s saying “purchase code not valid” even though I deactivated it on the previous local environment. Cheers
Hello, @moneyxl,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Can I create two customer types? Private and Business Private (with VAT) and Business (Without VAT)
Hello, @hewal02,
Sorry to say that but there is no option in our Theme for this, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, I’ve updated two websites and both of them are now missing the Blocks tab and content. Is there an option I need to find to turn the blocks back on?
Hello, @madetobeunique,
Really sorry for all the inconvenience you faced, we have found a workaround for it and implemented it with our latest update 6.0.1, so, please update your Theme to the very latest version 6.0.1 and check back, you will find all of your Blocks back into Porto >> Page Builder as showing below:
Changelog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hi I’ve uploaded the latest Porto version 6.0.3 and there are no blocks. In fact, nothing shows up in the Template Builder under the “All” tab. How do I retrieve the ones I had so they show up?
Hello, @madetobeunique,
Please run the old Theme version backup of your site and then contact us via our support system with your site WP Admin and CPanel Login details so that we will update the Theme for you on your site and please make sure to run the DataBase backup as well if the DataBase has been updated with the new version of your site.
Regards, P-THEMES.
Hi, when i try to put the on WP they say that there is no style.css file in the theme. Can you help me please ?
Hello, @Universlemonde,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
OR
Please watch and follow the instructions showing in this video: https://youtu.be/ec2pN2TBr2c
Regards, P-THEMES.
Hello I have found error while activate purchase code can you please reset it
Purchase Code is not valid!!!
Hello, @mehar_junaid,
Please go to Porto >> Theme License and try to activate the Theme again from there, if it will still not work for you then please try the below-listed solutions one by one.
It’s because your local environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
After last update i got js error with woocommerce bookings.
Uncaught TypeError: Cannot read property ‘show’ of undefined at s (time-picker.js:192) at HTMLFieldSetElement.<anonymous> (time-picker.js:165) at HTMLFieldSetElement.dispatch (jquery.min.js?ver=3.5.1:2) at HTMLFieldSetElement.v.handle (jquery.min.js?ver=3.5.1:2) at Object.trigger (jquery.min.js?ver=3.5.1:2) at s.fn.init.triggerHandler (jquery.min.js?ver=3.5.1:2) at HTMLDivElement.select_date_trigger (date-picker.js:204) at e._selectDate (datepicker.min.js?ver=1.12.1:9) at e._selectDay (datepicker.min.js?ver=1.12.1:9) at HTMLTableCellElement.selectDay (datepicker.min.js?ver=1.12.1:9)
Hello, @arymaynart,
Can you please make sure that you have updated the Theme properly and also the Theme required/recommended plugins as well, and also please once check this by activating the default WordPress Theme like Twenty Twenty one and check whether the issue is with our Theme only or with the plugin, If the issue will still persist with the default WordPress Theme then it means this is not our Theme issue and you have to contact WooCommerce support for this.
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
The theme was updated properly. I changed the theme to Twenty Twenty and the issue was gone. Then I removed Porto Theme and installed a previous version that i had. Again, no issues. Definitly there is a bug on the last release. Something with js map, because the property ‘show()’ is there, but apparently not mapped.
Hello, @arymaynart,
I have tested the latest Theme at my end and it is working fine and hundred of thousands of customers are using the updated Theme and no one reported such an issue except you, please contact us via our email newsmartwave@gmail.com so that we will check it for you on your site.
Regards, P-THEMES.
Are they using woocommerce bookings pluggin? Was working on previous release. I belive that in newest release you had made changes on js files. And now is not working anymore.
Hello, @arymaynart,
Ok, I see, so this is because of the WooCommerce Booking Plugin.
And we always have to update the Theme and JS files with the latest technology.
Sorry to say that but we have not officially tested the WooCommerce Booking Plugin with the Theme, nor it is included in the third party plugins compatible with the list confirmed from our end on the item page, So this is the third party plugin issue, not the Theme issue, and we do not provide our dedicated support for third-party plugins issue as because this requires Customization.
You have two options, First, you have to contact the plugin author and ask the plugin author to Customize the plugin core files for you for making them compatible with the Theme for you.
Second, If you want us to Customize the Theme core files for you for making it compatible with the Theme, then you have to contact our Customization team for paid Customization services.
Hope you can understand our limitations.
Thanks for your understanding.
I understand. Can you provide a previous version of the theme? I belive Version 5.5.3 or maybe 6.0.
Hello, @arymaynart,
Can you please contact us via our email newsmartwave@gmail.com with your Theme purchase code PDF file and with this thread link so that our experts will help you.
Regards, P-THEMES.
I send you the e-mail. I also bought a new license to use support. Also there is no fix on the change logs to the issues bellow: 1. mini cart off canvas does no work on mobile devices. Your answer: Yes, you are right, we have already noticed this issue and it is on our to-do list, our development department is working on this issue and soon you will find this fixed with the upcoming update of the Theme so please be patience and stay tuned. 4. Also, the logo is not showing up on sticky header for mobile or desktop, even if i check the option to show logo on sticky header. Your answer: I have just tested the same thing at my end on my test site and finds the same issue, I am very thankful to you for notifying this issue to me, I am forwarding this to our development department for testing it in deep and fix it with the upcoming updates of the Theme, so please be pateince and apologizing for it for now.
Hello, @arymaynart,
We have already solved all of these issues with our latest Theme update, please make sure that you are using the very latest version of the Theme and Plugins.
And please share your email with which you send an email to our email so that I’ll ask the support department about it.
Regards, P-THEMES.
Is it possible to reset my two most recent purchase codes as they were used on sites that were never built/launched?
Hello, @snarfalous,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thank you, your speedy response is much appreciated Have a great day
You’re Welcome!!!
Hi there, I will like to purchase your theme, but I need to confirm if it supports Naira currency.
Hello, @tssglobalresources,
First of all, thanks for showing your interest in Porto WordPress
Yes, Currency is managed by the WooCommerce and you can simply change the currency from WooCommerce >> Setting as per your requirements.
Regards, P-THEMES.
Awesome… Thank you
You’re Welcome!!
One more question before I click the buy button. My client would like a hamper product option where clients can select the items and quantities to go into the hamper and then checkout… These items will not be listed as individual products but as collective items under a product. Just like buying a burger online at Macdonalds. Is this possible?
Hello, @tssglobalresources,
I am sorry but I do not get your point properly, Do you want a Variable Product?
Like:
A Product has 4 Sizes and 6 Colors and based on Color and Size Customer has to select the variation for adding it to the Cart?
Note: Color and Size can be anything as per your requirements.
If my statement is correct then yes this is the default functionality of WooCommerce and you can achieve it easily using WooCommerce and Theme Options.
Regards, P-THEMES.
Thank you for the prompt response. I don’t mean size and color options. I meant having a product with multiple sub-products that can be selected or not with under the main product. An example is having a Christmas hamper product where the customer have the option to select the items to be packaged in the hamper basket. I hope my explanation is clear.
Thank you.
Hello, @tssglobalresources,
Sorry to say that but this is not possible using Theme and WooCommerce default Options, you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Can I add/duplicate member type archive with different name? I want to add affiliate type archive along with member type archive
Hello, @amad-zafar,
Sorry to say that but this is not possible, but you can use the Portfolio Archive and change its name as per your requirements from Porto >> Theme Options >> Portfolio:
Otherwise, this requires Customization.
Regards, P-THEMES.
Hi every time you block my IP, i can’t work like that… I have bought many porto theme and it’s normal that i work with many porto at once, so please don’t Ban my IP always… Can you tell your server to don’t ban me now ???? I sent yu a ticket, it’s extremely URGENT i can’t wait 24h to be nonBan !!!
Hello, @alexissatok,
I can see your last support ticket was already resolved 13 hours ago and here is the sceenshot: https://postimg.cc/DSFc9FGC so please check back your support ticket reply and reply to your support ticket accordingly and also that issue not only occurs normally but this issue occurs when you try to use the same purchase code multiple times.
Regards, P-THEMES.
Wanted to update the theme – > Your ip address is blocked as spam!!!. Please investigate. Cheers
Hello, @wlankabel,
Please go to Porto >> Theme License and deactivate the Theme from there and then again try to activate the Theme with same purchase code and let me know the result.
Regards, P-THEMES.
Hello. I imported the law firm 2 demo and after upload the practice area side bar menu is not there. This is how it looks in demo https://i.imgur.com/tSGarIi.png. And this is imported demo https://i.imgur.com/3knHc7O.png . How can I get that side bar menu as it is?
Hello, @amad-zafar,
Please go to Appearance >> Widgets and set the “Navigation Menu” Widget under Shortcode Sidebar as showing below:
Now, edit your page and set/select the sidebar from page view options as showing below, it will work for you:
Regards, P-THEMES.
i have update theme now every thing showing mess
Hello, @gshrmtechnology,
Please run the backup of your site again and then follow the instructions written in the below-given article to update the Theme on your site and after that, you have to update the Theme required/recommended plugins as well.
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
And also could you please purchase a support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato’s support policy, renewing support is required for further support.
Thanks for your understand.
Dear Team,
I just install this theme and i use industry factory demos, i not show Wp bakery builder on page, i just show viusal composer.. https://www.screencast.com/t/Y7o1o0CJo i want use wp bakery, visual composer not recomended like elementor.. i want this > https://www.screencast.com/t/BvhakXT3am91
Please help
Hello, @imambudianto5,
First of all, please do not be double minded… You have to understand that you can only Import the single Demo at the single time on the single site with single page builder only…
Now, You have to reset your WordPress again, you can use this plugin: https://wordpress.org/plugins/wordpress-reset/
And again start from scratch, when Importing the Demo, you have to only select the option with which page builder you want to use/edit that Demo, like showing below, Hope this make sense and keep in mind, if you try to edit the Demo content of one page builder with another one, it will distort your site.
Regards, P-THEMES.
how to update the theme without lossing the data
Hello, @pprudhvi,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
