168 comments found.
I would like to buy the theme but reading the feedbacks makes me think twice. Is your theme already fixed?
Hi,
Our theme is working very well, we have checked it and did not see any problems.
Let me know what is the problem you are referring to?
Thank you for your interest to our theme!
Blog list page is not working properly.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello Guys,
I am not able to save the landing page (Elementor), ts showing server error 500 internal server error.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello,
My website footer is having problem, Its duplicated multiple times and showing sidebar in footer as well
http://new.translationindubai.ae/Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, i have installed the theme here http://www.totallypixels.co.uk/
when it first loads it shows some random styles for a second before changing to my styling.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, how do i set the header and footer on the single project pages? http://www.totallypixels.co.uk/portfolio/project1/
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello. I purchased this theme this morning and am trying to install it. However, it won’t install because it is missing the style.css file. I can send you a picture if you want. Please get to me as soon as possible.
Hi,
Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
https://help.market.envato.com/hc/en-us/articles/202821510Thank you
I have installed corporate demo data, but nothing changed.
I can NOT post image here.
It showed `Import completed!`.
Then only 2 pages, 1 post and no media were added.
Hi,
Please don’t worry, we’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Thank you for fast response. I have posted here https://oceanthemes.ticksy.com/ticket/2682032/
Ok, our developer will support your problems as soon as possible, Thanks
website theme is not working, we can’t receive images & video, content. i cannot work properly.
Hi,
I not understand your problems? You have import demo content for your website?
Please watch video tutorial to import demo for your website: https://www.youtube.com/watch?v=wwChEw6moyQ
Another problems need help, please submit a ticket: https://oceanthemes.ticksy.com/
Thank you
Hi There,
I purchased the theme yesterday & installed it to the server. But demo files haven’t uploaded completely. The page got stuck. Can you please check that for me?
Best Regards, Niro.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have read and applied all the procedures for changing the logo with your theme, but I still can’t change the header logo of the site.
I went through Builder Header and I have a list of Header: Header 1 to 5, but when I change header 1 (the one with the same colour as my site it doesn’t affect the logo of my site. So how can I change my website logo? thank you.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi have you processed my refund yet?
Made a request 3 days ago heard NOTHING back whatsoever!
hmm…So I guess what I’m asking is are you going to continue to ignore me hoping I just go away?
NOT GOING TO HAPPEN!!!!!
Or do I need to lodge a complaint with Envato????
I await your reply
We have accept refund for you, please wait for Envato confirm, Thank
Hello, i bought the theme but when i do the import content, appears that is ok but still the same.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi can you process a refund for this product please?
I’m kinda done with waiting , checking and refreshing my support ticket.
Just like my ex-wife I know you had the best of intentions but I think its time we go a separate ways.
Oh and before you say those four magic words ‘raise a support ticket’ I’ve done so already!!!
Cheers guys keep up the good work and Thanks for non-existent support.
Hi,
Sorry for support delay, We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
We’ll refund for you, if we can not resolved your issues.
Thank you
Hi have you processed my refund?
Please submit a request refund and we’ll refund for you, thank
Don’t buy this theme. You will waste your money. It appears they released the theme before working out all the bugs like not being able to import demo and bloated code and then expect you to chase them down in support. Guess who becomes the testers?? You do. No thanks.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I purchased your theme (10mins ago), even though your company has the same theme on ENVATO ELEMENTS where I have a subscription and can downloaded the theme for free. When I tried to install the theme in the first instance from my ENVATO ELEMENTS account I received error message and was unable to do so. The thing is my client is really stuck on your theme so I purchased it against my better judgment from my ENVATO MARKETPLACE account. Imagine my horror when I received the SAME error message. I’m not going to lie guys this feels far worse as I’ve just paid the best part $25 to be in exactly the same position. So rather than start work I’m having to wait for reply…
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I already have…
Do you have an idea timewise how long it will take for you to resolve the issue?
Sorry for support delay, we’ll support for your problems in today, Thanks
Good day. I’ve purchased this template but i can’t import data. It always stop at this level: Generated image ID 457 successfully (27 images left)... Whatever the template, it’s the same. Can i get help please ???
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I’m having trouble building a menu. I followed the instruction in your support document and downloaded and activated the OT Mega Menu. I know how to add and delete items to the menu. The issue is that the top of the page does not show any type of menu. I’m using the Investment Template and I want the same menu look as in the template.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
This theme looks great.
Thank you 
looks PRETTY NICE!
Thank you 
Hello, I took a chance and purchased your theme, but it doesnt seem to work. What I mean is I imported the demo design I would like to use, it says all done, but none of the demo shows or works.
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you